ITIL Change Manager
T-mapp
CloudITSMLinuxServiceNow
Vice President, Client Technology
Altera Digital Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $220,000 per year
Job Level
Lead
Tech Stack
CloudServiceNow
About the role
- Lead our vital Remote Hosting Support Operations and overall success and profitability of the business unit.
- Deliver contracted security, performance, and availability for clients' critical applications.
- Guide system design, implementation, and ongoing maintenance.
- Mentor a high-performing team and shape strategic direction of hosting services.
- Build and maintain strong client relationships and act as a trusted partner.
- Drive operational excellence and define and track KPIs to meet SLAs.
- Leverage technology, including AI, ServiceNow, and monitoring tools to improve service and efficiency.
- Partner with sales teams to support new account growth and client onboarding.
Requirements
- 15+ years of experience in Healthcare IT Operations including direct experience in complex Cloud Operations / Remote Hosting services.
- 10+ years of leadership experience, including managing a significant function within a business unit.
- Bachelor's Degree (Required)
- MBA/Ph.D./Pharm D (Preferred)
