Altera Digital Health

Vice President

• Lead our vital Remote Hosting Support Operations and overall success and profitability of the business unit.
• Deliver contracted security, performance, and availability for clients' critical applications.
• Guide system design, implementation, and ongoing maintenance.
• Mentor a high-performing team and shape strategic direction of hosting services.
• Build and maintain strong client relationships and act as a trusted partner.
• Drive operational excellence and define and track KPIs to meet SLAs.
• Leverage technology, including AI, ServiceNow, and monitoring tools to improve service and efficiency.
• Partner with sales teams to support new account growth and client onboarding.

Vice President, Client Technology

Analyst

• Serve as liaison between business users of technology, technology vendors, contractors, and internal staff to ensure seamless operations and continuous improvement
• Identify, analyze and implement process improvement initiatives
• Provide technical and analytical support for process improvement initiatives
• Perform process improvement initiatives ensuring objectives are met and results are measurable
• Evaluate data and run reports from various tools (Power BI, SNOW reports, etc.)
• Perform quality review of process deliverables and identify where rework or remediation is necessary
• Navigate ITIL framework and processes effectively
• Provide accurate and timely information and appropriate notification as required
• Escalate disconnects between client expectations and Altera
• Utilize existing product documentation to support the operation of assigned products
• Maintain a working knowledge of bug/issues being tracked by Product Development
• Conduct proactive health checks and participate in response to documented system alerts
• Maintain working knowledge of product program team status reporting
• Identify common causes of defects, prioritize them and systematically remove them
• Interact with onsite counterparts on requests/incidents to obtain clarifications and provide resolutions as appropriate

Associate Process Analyst

Product Manager

• Drive the execution of all processes in the product lifecycle, planning, positioning, requirements and roadmap development, product launch, and assist with pricing new and existing solutions.
• Translate business strategy into product strategy.
• Collect and create detailed requirements for design and development for more than one product across multiple product generations.
• Plans and manages execution of product roadmaps, development schedules and product/component designs.
• Develop relationships with clients and prospects, gather and understand customer feedback and conduct effective interviews to better understand the context of the problem to solve in order to deliver the best possible solution.
• Explain designs and constraints to stakeholders, writing requirements/user stories for software development teams.
• Develop communication material, value props and high-level strategic justification to help explain product value both internally and externally.
• Provide insight to stakeholders on product and market.
• Understand, research, and follow trends in industry and in general.
• Maintain and prioritize the product backlog.
• Work with engineering, QA, professional services, and technical operations during design and implementation to shape the technical feature set and usability of the product and ensure the highest quality products delivered on-time, on budget and with superior performance and support.
• Participate in daily scrum meetings, planning, reviews and retrospective.
• Accountable for and skilled in feature breakouts and user story breakdowns.
• Act as a coach to the team to lead best practices in feature breakout and story breakdowns to ensure that requirements are complete and ready for development.
• Build effective relationships with leadership, cross-functional teams, and clients.
• Help the team remove obstacles, focus, and prioritize work to achieve milestones.
• Supports advisory boards, user groups and client feedback as needed.
• Assist demo team and RFP team as needed.

Recruitment

• Serve as trusted advisor to hiring teams, providing insights on market trends and best practices.
• Build strong partnerships with hiring managers to understand their team culture and define what success looks like for new hires.
• Develop a deep knowledge of our business and the digital health industry.
• Keep managers and HR partners updated on the status of open roles and share insights to help us meet our hiring goals.
• Manage the full-cycle recruiting process, from reviewing resumes to screening candidates and presenting top talent to hiring managers.
• Create a positive and supportive experience for every candidate.
• Lead post-interview feedback sessions to help teams make informed hiring decisions.
• Keep clear and organized records of all recruiting activities.
• Analyze hiring data to identify trends and create reports for business leaders.
• Utilize Ai tools to better automate end to end recruitment process

Talent Acquisition Consultant

Project Manager

• Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
• Drive execution of small to medium projects, ensuring commitments delivered on time, within scope, to budget, and to required quality standards.
• Proactively work with project team and stakeholders to ensure solutions achieved business/contractual obligations and client satisfaction.
• Delivers projects on schedule and within budget as specified by project plans.
• Ensures the use of appropriate processes and standards throughout the project lifecycle.
• Manages project risks through prioritization, planning, up to delivery.
• Defines a communication plan suitable to the project size and importance.
• Ensures that the project scope is clearly defined and documented at the onset of the project.
• Manages scope changes and change requests escalating internally and externally as necessary impacts on costs, schedules, and deliverables.
• Anticipates and communicates the impact of project decisions and actions on client commitments / expectations.
• Creates and monitors risk logs and actively mitigates all risks.
• Demonstrates project control through disciplined measurement, assessment, planning, and reporting.
• Establishes trusted relationships with the project team, key influencers/stakeholders, and executive leadership.
• Consistently completes project status and reporting, both written and via meetings, as appropriate.
• Builds relationships across organizational functions at various levels including decision makers.
• Motivates the team to drive toward success and find ways to overcome difficulties.
• Shares and encourages others to share and use the lessons learned from project.
• Identifies, suggests, and implements improvements to processes.