AlphaSense

Security Operations

• Monitor and triage security alerts across SIEM, EDR, cloud security, identity and other platforms
• Perform initial investigation on escalated events, collecting and correlating evidence across log sources
• Execute containment and remediation actions under defined escalation thresholds
• Maintain accurate and timely documentation in the incident tracking system
• Contribute to YARA-L rule development and tuning in Chronicle/Google SecOps
• Assist with CrowdStrike Falcon IOA and prevention policy maintenance
• Review and act on SOCRadar threat intelligence feeds, correlating IOCs against internal telemetry
• Identify detection gaps and recommend coverage improvements
• Triage cloud security findings from environments
• Investigate identity anomalies including suspicious login patterns and MFA bypass attempts
• Support cloud IR investigations log analysis
• Author and maintain SOC runbooks and triage playbooks
• Participate in knowledge transfer during shift handoff
• Support compliance-adjacent security activities

Security Operations Analyst

Analyst

• Lead with an AI-first mindset
• Identify and implement opportunities for AI-driven solutions and workflow automation to streamline operations, build deflection mechanisms, and reduce manual effort for both our customers and team.
• Design and optimize AI agent conversation flows, triage logic, and handoff behaviors that create seamless transitions between AI and human support.
• Configure and maintain AI support agent guidance, rules, and detection attributes to improve response quality, tone, and inbound categorization.
• Build and maintain the internal runbooks, SOPs, and help center content that power deflection and self-service.
• Own and manage the support tech stack (e.g., Zendesk, integrations with Salesforce, Linear, Slack, and knowledge tools), ensuring reliability, usability, and alignment with team needs.
• Serve as the team's first point of contact for tooling questions, troubleshooting, and routing to the right vendor or internal owner.
• Partner with vendors on resolving technical issues, evaluating new capabilities, and ensuring we stay on the most effective, up-to-date versions of our tools.
• Continuously evaluate the support tool stack against team needs and market options, recommending and executing changes where warranted.
• Analyze and enhance support processes to improve efficiency, agent productivity, and customer satisfaction.
• Build and maintain integrations between support systems and adjacent tools (e.g., Salesforce, Linear, Slack) that enable automated execution of routine transactional actions.
• Design, implement, and troubleshoot automated workflows, including guardrails, validation logic, and exception handling to ensure safe and reliable execution.
• Maintain and adjust SOPs as tooling and workflows evolve, ensuring what's written matches what's shipped.
• Ensure our tech is in harmony with broader company and cross-departmental processes.
• Operates as an embedded, unofficial member of the Support leadership team by advising, weighing in on decisions, and helping execute initiatives related to automation, tooling, and operational scale.
• Partner with Support leadership and cross-functional teams to identify operational gaps, recommend solutions, and drive initiatives that improve scalability and consistency.
• Contribute to AI and automation effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities.
• Keep up-to-date with technological and support trends to ensure we stay at the forefront of delivering a seamless customer support experience.

Senior Analyst, Revenue Tools – Customer & Product Support

Program Manager

• Lead the end-to-end program management of our consumption pricing transformation, aligning stakeholders across Sales, Finance, Product, Marketing, and Operations
• Drive the evolution of our GTM systems and architecture, including CPQ, CRM, billing, and ERP integrations to support usage-based pricing models
• Redesign core revenue processes such as quoting, forecasting, segmentation, and compensation to align with a consumption-driven business model
• Partner with Data and Revenue Intelligence teams to build scalable frameworks for usage tracking, forecasting, and performance measurement
• Establish program governance, executive reporting, and cross-functional operating cadences to ensure alignment, mitigate risk, and deliver against key milestones

Senior Program Manager, GTM Transformation

Recruitment

• own the design and execution of AlphaSense’s end-to-end executive search function
• lead end-to-end search for VP, SVP, and C-suite roles
• conduct and commission deep market mapping and competitive intelligence
• craft compelling, personalized outreach to senior passive candidates
• screen and assess candidates for leadership caliber and cultural alignment
• maintain a white-glove candidate experience and meticulous ATS records
• serve as a trusted talent advisor to the ELT and People leadership
• partner closely with senior executives and hiring leaders
• champion inclusive hiring practices at the executive level
• contribute to succession planning and long-range organizational design

Director, Executive Recruiting

Compliance

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Compliance Surveillance Analyst

Engineer

• Design and implement multi-region, multi-AZ AWS architectures that meet RTO/RPO targets
• Engineer active-active and active-passive failover patterns using Route 53, Global Accelerator, and CloudFront
• Build automated DR runbooks and playbooks using AWS Systems Manager Automation and Step Functions
• Implement chaos engineering practices using AWS Fault Injection Simulator (FIS) to validate resiliency
• Architect cross-region replication strategies for S3, DynamoDB Global Tables, RDS, and Aurora Global
• Review containerized workloads using Kubernetes, ensuring resilience through self-healing, auto-scaling, and multi-cluster or multi-region deployments.
• Administer AWS Backup across all services (EC2, EBS, RDS, EFS, FSx, DynamoDB, Aurora) with policy-based automation
• Design immutable backup vaults and cross-account/cross-region backup replication pipelines
• Develop and automate data recovery testing procedures, ensuring integrity and meeting defined SLAs
• Implement point-in-time recovery (PITR) for databases and storage; validate via regular restore drills
• Maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies, including tracking RTO (Recovery Time Objective) and RPO (Recovery Point Objective).
• Author and maintain Terraform/CloudFormation templates for all BCP/DR infrastructure components
• Automate DR testing pipelines through CI/CD (CodePipeline, CodeBuild, GitHub Actions)
• Write Python/Bash/PowerShell scripts to orchestrate failover, failback, and health-check workflows
• Manage infrastructure state in AWS Control Tower and implement Landing Zone DR patterns
• Build CloudWatch dashboards, alarms, and composite alarms for availability and DR-readiness indicators
• Integrate AWS Health, Personal Health Dashboard events into PagerDuty/OpsGenie alerting workflows
• Participate in on-call rotations and lead DR incident response; conduct post-incident reviews (PIRs)
• Develop and maintain runbooks for AWS service degradations, regional outages, and data corruption events
• Conduct regular BCP/DR tabletop exercises and full failover simulations to validate recovery procedures and improve organizational readiness, document results and action items.
• Ensure DR controls meet SOC 2, ISO 22301, NIST 800-53, and HIPAA/PCI requirements as applicable
• Maintain current and accurate DR documentation: BIAs, BCPs, DRP runbooks, and recovery evidence
• Collaborate with audit and compliance teams to provide DR evidence and remediation tracking

Cloud Reliability Engineer – Recovery

Product Designer

• Drive strategic design initiatives
• Translate complex, data-rich problems into intuitive, high-quality experiences
• Bring clarity to ambiguity and define end-to-end workflows
• Partner closely with Product, Engineering, and AI teams
• Balance user needs, business goals, and technical constraints
• Mentor other designers and contribute to design systems

Senior/Staff Product Designer

General Counsel

• Take ownership of drafting, reviewing, and negotiating the company’s commercial contracts supporting the sales organization.
• Help create and enhance playbooks to establish company parameters and scale the legal function as the company grows.
• Provide legal and strategic business advice to ensure agreements are consistent with playbooks, internal policies, and processes.
• Remain informed of the shifting legal landscape relating to applicable laws, regulations, and industry guidance that impact commercial agreements.

Senior Commercial Counsel

• Lead end-to-end program management for mission-critical pricing initiatives
• Orchestrate cross-functional execution across Product, Sales, Legal, and Finance
• Design and institutionalize a global governance framework for pricing models
• Partner with leadership on market research and defining KPIs
• Develop executive communication for pricing initiatives

Associate Director, Program Management – Pricing & Packaging

Support Engineer

• Deliver exceptional technical support as a second line of defense
• Troubleshoot and resolve technical challenges in SaaS and private cloud environments
• Collaborate cross-functionally with Customer & Product Support, Product and Engineering
• Contribute to knowledge sharing by creating support documentation and tutorials
• Advocate for customers by representing their voices in internal discussions
• Continuously build product knowledge and stay updated on new features

Senior Cloud Support Engineer

Developer Relations

• Improve the inner development loop (local dev, build, test) for fast, reliable feedback
• Integrate and advance AI across the SDLC (coding, testing, documentation, workflows)
• Improve developer experience around CI/CD collaboration with CloudDX
• Identify and eliminate friction across the developer journey
• Build and evolve self-service tooling and internal platforms (DX/IDP)
• Establish and improve developer productivity metrics and engineering insights (e.g., DORA, DX)
• Enable engineering scalability through better tooling, shared libraries, standards, and automation
• Partner across teams to improve developer experience without blocking autonomy

Staff Software Engineer – Core Developer Experience, DevEx

• Lead strategic design work across both iOS and Android platforms.
• Create mobile-first wireframes, prototypes, and designs.
• Engage with customers to understand their needs through interviews and usability testing.
• Collaborate with product managers, engineers, and stakeholders to gather user requirements.
• Build and develop native mobile design systems.
• Stay informed about industry trends and best practices in product design.
• Advocate for design quality and user experience during development.

Staff/Senior Product Designer, Mobile

Mechanical Engineer

• Create high-fidelity, coded prototypes and interaction models that bring complex, AI-powered workflows to life and clearly communicate product direction.
• Own high-impact initiatives from concept through production, shipping experiences that reflect strong design thinking, technical rigor, and a deep understanding of customer workflows.
• Lead technical design discussions, make architectural decisions, and guide cross-team implementation efforts.
• Advance AlphaSense’s design system as a core piece of product infrastructure—defining scalable patterns, enabling consistency, and accelerating teams building across AI-native experiences.
• Collaborate closely with product managers, engineers, and other stakeholders to research and evaluate user requirements, translate them into effective designs, and ensure that the final product meets both user and business needs.
• Collaborate with engineering teams during development, advocating for design quality and user experience by championing design fidelity and attention to detail throughout the development lifecycle.
• Act as a senior leader within the Design team, mentoring designers and engineers, raising the bar for craft, and contributing to a strong, collaborative design culture.
• Serve as connective tissue across design, product, and engineering—helping teams navigate tradeoffs between technical constraints, business goals, and user experience to deliver high-quality outcomes.

Principal Design Engineer

• Shape the future of AlphaSense’s product experience as a Senior/Staff Design Engineer.
• Lead through craft, systems thinking, and technical excellence, building AI-powered experiences.
• Operate at the intersection of design, engineering, and product strategy.
• Translate complex, data-rich problems into high-quality, production-ready experiences.
• Mentor others, guide technical and design decisions, and strengthen the connection between user needs and engineering realities.
• Define and uphold the quality of user experience on the AI-native platform.

Senior/Staff Design Engineer

Product Analyst

• Support development and execution of the FinData product roadmap.
• Translate product goals into clear, actionable requirements for engineering teams.
• Develop mockups, wireframes, and schematics to communicate concepts and requirements.
• Define business logic and relationships to maintain accurate and predictable system behaviors.
• Query internal PostgreSQL/Snowflake/Athena databases to identify key data-related insights and/or high impact data gaps.
• Conduct detailed screening and data validation to support robust quality-assurance practices.
• Propose design concepts and enhancements to address technical challenges and optimize system performance.
• Develop and maintain product documentation to ensure alignment between all stakeholders.
• Coordinate project prioritization, dependencies, and sequencing across teams and initiatives.
• Support project planning activities, including timeline estimation, scheduling, and tracking.
• Contribute to product and feature release documentation and communicate new functionality to internal stakeholders.
• Work collaboratively with engineers, analysts and product managers.