Manager, Customer Success

AlphaSense

Manager of Customer Success Managers at AlphaSense enhancing customer engagement and driving value. Leading a talented team to execute strategic account coverage and operational excellence.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $121,000 - $151,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements.
Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes.
Partner with sales leadership to prioritize accounts, align team resources, and ensure we’re driving impact where it matters most.
Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights.
Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.

Requirements

What you’ll need

5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
2+ years leading high-performing teams.
Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus.
Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.
Data-driven decision-maker who uses metrics and insights to prioritize and measure success.
Thrives in a fast-paced, high-growth environment and enjoys building for scale.

Benefits

Comp & perks

Competitive compensation and performance incentives.
Comprehensive health, dental, and vision coverage.
Professional development resources to support your career growth.
The chance to join a collaborative, high-energy team making a measurable impact for some of the world’s most influential companies.

ATS Keywords

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Hard Skills & Tools

SaaS ExperienceMetrics AnalysisProduct Demo DevelopmentPlaybook CreationCustomer Engagement Strategies

Soft Skills

Strong Presentation SkillsTailored CommunicationAdaptability in Fast-Paced Environments