Allegion

Sales Development Rep

• Fully engage in SDP-AT training program to increase knowledge about industry and Allegion customers, products and processes
• Participate in a 6-month product and industry training module on location at our Training Facility in Denver, CO
• Attend a virtual training course (once weekly for 8 weeks) on sales skills training
• Participate in a 3-month immersive SWAP training program curriculum in your local market with the architectural team
• Participate in a 3-month field training rotation

Sales Development Program – Architectural Track

Customer Success Manager

• Manage your book of accounts
• Build strategic relationships with customers
• Provide best-practice guidance and insights on the product
• Collaborate with Sales and Customer Success teams
• Drive technical success with product implementations
• Act as the voice of the customers

Enterprise Customer Success Manager

Customer Support

• Demonstrates basic knowledge of the product and product features for one assigned brand.
• Demonstrates basic knowledge of internal processes and system tools.
• Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
• Gain proficiency in product to understand the needs and expectations of customers.
• Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
• Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
• Utilize and manage appropriate ERP business systems.
• Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
• Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Customer Experience Specialist

Sales

• Utilize your B2B/B2C sales experience to drive lead generation, qualification, and sales of service contracts to new and existing customers
• Onboarding, training, and ongoing mentoring of new reps
• Develop and build positive relationships with local sales reps & customers in an assigned geographic area focused on new account development (growth) and maintain active relationships with current customer base
• Develop and implement plans, process, and strategies for improving customer service, increasing service revenue, and RMR
• Responsible for team forecasting, annual sales target for service contracts, and T&M growth
• Develop and maintain current technical product-related knowledge, general sales techniques, market trends, and identify new ways to promote new business
• Work closely with the local and regional branch operations/sales teams to ensure overall customer satisfaction and customer engagement
• Develop and utilize training material for sales team
• Familiar with marketing, sales, business development, and cross business networking to exceed sale goals
• Travel (+/-25%) in an assigned geographic area will be required

Regional Service Sales Manager

• Utilize your B2B / B2C sales experience to drive lead generation, qualification, and sales of service contracts to new and existing customers.
• Develop and build positive relationships with customers in an assigned geographic area promoting new account development and maintain active relationships with current customer base.
• Develop and implement plans, process, and strategies for improving customer service and increasing service revenue through increasing service call volume.
• Deliver and own forecast and specified annual sales target for service contracts.
• Develop and maintain current technical product-related knowledge, general sales techniques, market trends, and daily sales activity.
• Work closely with the local branch operations team to deliver service proposals to customers, negotiate pricing, and close time and material sales.
• Work with Allegion Regional Sales Office (RSO) to develop relationships and discuss end user leads to drive profitability across Allegion brands.
• Travel (+/-30%) in an assigned geographic area will be required.

Service Sales Advisor

Architect

• Create and manage strategic target account objectives
• Promotes Allegion brands and architectural services
• Responsible for architectural education including Lunch and Learns and industry networking events
• Procures project specification opportunities using industry knowledge and network
• Utilizes relationships and industry expertise to initiate architectural consulting agreements with firms
• Collaborates closely with the local project sales team on specification projects and market meetings
• Maintains excellent industry/competitor product knowledge by reviewing and understanding market data of competitive activity
• Adapts to changes in marketplace
• Maintains awareness of all Allegion policies, guidelines, and procedures and ensure compliance

Architectural Services Consultant

Field Engineer

• Perform service, repair, and preventative maintenance work in accordance with the service program for the specific customer.
• Accurately record work record details, productive versus travel time, and parts used for each job.
• Stay updated on changes to Stanley equipment and Ansi156.10 standards.
• Maintain company vehicles, tools, and property responsibly.
• Manage inventory for the service vehicle and keep an inventory log.
• Maintain excellent customer relations and provide high-quality service.
• Assist and instruct others in service methods.