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Residential Support Representative 1 – Bilingual, French/English
AllegionBilingual Support Representative providing customer service via phone and email in Canada. Collaborating with internal teams to resolve customer inquiries and meet corporate goals.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in managing customer inquiries and orders while adhering to service level agreements.
Highest-signal resume keywords
Customer Service ExperienceBilingual (French/English)Call Center ExperienceMicrosoft Office ProficiencyAS400 Operating System Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementIssue ResolutionWarranty Program AdministrationDocumentation SkillsData Entry
Soft Skills
Effective CommunicationCollaborationProblem-Solving
Industry Keywords
Service Level AgreementsReturn Material Authorizations (RMAs)Product AvailabilityOrder FulfillmentPost-Shipment Issues
About the role
Key responsibilities & impact- Communicate directly with customers by phone and email to identify and resolve a wide range of issues and inquiries regarding product availability, order fulfillment, post-shipment issues, programs, pricing, and policies.
- Investigate, document, and administer product warranty programs, including credits, replacements, and return material authorizations (RMAs).
- Accurately and promptly enter and modify customer orders in the company’s operating system.
- Collaborate with internal departments to ensure accurate account management and resolution of customer issues.
- Adhere to all service level agreements as established by management.
Requirements
What you’ll need- Minimum 2–3 years of experience in customer service or the industry.
- Call center experience preferred.
- Bilingual (French/English) required.
- Knowledge of Microsoft Office and the manufacturing operating system (AS400).
Benefits
Comp & perks- Health, dental, and other insurance coverage to help you “be safe, be healthy”
- Tuition reimbursement
- Generous paid time off
- Flexible, hybrid work model
- Community engagement and volunteer opportunities so you can “serve others, not yourself”