Residential Support Representative

Allegion

Residential Support Representative providing customer support and troubleshooting for Schlage products at Allegion. Driving consumer loyalty through exceptional service and effective communication.

Posted 7/24/2026full-timeRemote • Montana • 🇺🇸 United StatesJunior💰 $40,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on troubleshooting technical issues and providing effective solutions. Proficient in digital communication and capable of building trust through follow-through on commitments.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingStrong Written CommunicationMicrosoft Office ProficiencyBilingual in Spanish and/or French

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingTyping Speed of 55 WPMBasic Computer SkillsHigh-Volume Inquiry HandlingSmart Device Application Familiarity

Soft Skills

Time ManagementMulti-taskingBuilding Professional RelationshipsEffective Communication

Tools & Technologies

Microsoft OfficeOutlookWordExcelWeb Applications

Certifications & Qualifications

High School Diploma or GEDAssociate's Degree (Preferred)

Industry Keywords

Customer ExperienceDigital CommunicationCase ManagementProduct RegistrationInstallation Support

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Provide positive customer experiences to help troubleshoot basic technical problems primarily through digital communication, both inbound and outbound.
May also need to provide support via our phones channels as needed.
Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps.
Escalate or seek guidance from internal resources or SME’s as needed.
Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
Build trust through complete follow-through on customer commitments.

Requirements

What you’ll need

1+ years of customer service experience preferred.
An HS Diploma or GED is required; an associate’s degree is preferred.
Ability to type 55 wpm, corrected speed.
1+ years’ experience handling high-volume inquiries.
Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
Knowledge of and the ability to perform basic computer skills.
Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
Familiarity with and/or comfort in using smart device applications is preferred.
Ability to multi-task, prioritize, and manage time efficiently.
Ability to identify recurring customer issues.
Ability to develop cross-functional, professional working relationships.
Bilingual in Spanish and/or French is an asset.

Benefits

Comp & perks

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching