Customer Experience Specialist

Allegion

Customer Experience Specialist at Allegion managing service requests and providing superior customer support. Working closely with internal departments to ensure customer satisfaction in a fast-paced environment.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service management, utilizing CRM and ERP systems to resolve inquiries and maintain data integrity. Strong communication skills and the ability to manage multiple tasks efficiently are essential for success in this role.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencyERP System ManagementMicrosoft Office SuiteStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ManagementTroubleshootingOrder ProcessingData DocumentationProblem Solving

Soft Skills

Multi-taskingTime ManagementCollaboration

Tools & Technologies

CRM SoftwareERP SystemsMicrosoft Office

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Customer LiaisonService Level AgreementsProduct KnowledgeInternal ProcessesStandard Operating Procedures

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Demonstrates basic knowledge of the product and product features for one assigned brand
Demonstrates basic knowledge of internal processes and system tools
Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
Gain proficiency in product to understand the needs and expectations of customers.
Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
Act as customer liaison when working with cross-functional teams to resolve customer requests.
Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
Utilize and manage appropriate ERP business systems.
Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
Meet all service level agreements as assigned.
Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Requirements

What you’ll need

6+ months customer service experience in a fast-paced, collaborative, team environment
HS Diploma or GED required
Strong written and verbal communication skills
Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
Ability to multi-task, prioritize, and manage time efficiently

Benefits

Comp & perks

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching