Aledade, Inc.

General

• Join Aledade’s growing clinical call center team in this 100% remote, telephonic role designed for LPNs looking to transition away from bedside floor stress into high-impact patient advocacy.
• As an LPN -Advanced Care Planning Specialist (internally called Facilitator), you will guide patients through meaningful, end-of-life care conversations and secure their medical wishes from the comfort of your home office.
• This full-time position features structured 8-hour shifts scheduled Monday through Friday between 8:30 a.m. and 10:00 p.m. ET, with specific shift times rotating approximately every 6 months to ensure team balance.
• Additionally, to support our patients during peak periods, voluntary overtime may be solicited during high-volume months, giving you the opportunity to boost your earning potential while helping families when they need it most.
• We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.

LPN – Advanced Care Planning Specialist

• Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
• Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
• Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
• Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.
• Other duties as assigned

Outreach Specialist, CACP

• Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues.
• Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations.
• Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution.
• Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review.

Benefits Coordinator

DevOps Engineer

• Develop and maintain automated and manual test scripts for Salesforce applications (Sales Cloud, Service Cloud, etc.). Conduct functional, regression, integration, user acceptance testing, SI, and Smoke testing.
• Collaborate with development and operations teams to streamline CI/CD processes using tools like Gearset, Git, Jenkins, and Salesforce DX.
• Monitor and manage Salesforce environments and releases across sandboxes and production. Implement DevOps best practices to improve deployment efficiency and reduce errors.
• Analyze test results, identify bugs, and provide feedback for continuous improvement. Ensure compliance with company policies and data security standards during deployment and testing.

Salesforce DevOps Analyst

Business Analyst

• Assist with the collection and analysis of quantitative data regarding operational health.
• Partner with leadership to summarize data and qualitative feedback.
• Coordinate with business intelligence team on operational dashboards and trackers.
• Help build presentations and data visuals for stakeholder updates.
• Maintain and update project plans for various projects.
• Support maintenance of project management tools and documentation.
• Monitor project timelines and escalate potential risks to leadership.
• Help map out existing business processes to improve workflows.
• Organize task lists and track action items for operational leadership.
• Collaborate with internal and external stakeholders to maintain schedules.

Manager

• Support high-priority transformation initiatives to aid in Aledade’s performance and growth
• Focus on scaling the delivery and increasing the impact of value-based care insights into partner practice EHR workflows
• Support projects spanning analytics, tool deployment, practice adoption, impact evaluation, and operations
• Serve as a partner for internal business intelligence, field, and practice engagement teams
• Contribute to Aledade’s broader transformation efforts

Manager, Transformation

Technical Product Manager

• Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.
• Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities, and ideal end state, and be able to articulate and advocate for this perspective.
• Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.
• Ongoing optimization of live user workflows and capabilities, including monitoring of key metrics and user feedback.
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.

Associate Technical Product Manager, Analytics

Business Intelligence Developer

• As a Sr BI Analyst I, you will be responsible for working closely with many divisions of the company such as Product Development and Adoption, Technology, Performance, Growth, and Strategic Payer Partnerships.
• This position develops moderately complex datasets, assists with complex dataset updates and modifications, and develops data visualizations and analyses that answer a broad set of questions across the company and begin to go deeper as a subject matter expert in at least one subdomain.
• You work closely with other BI team members on a daily basis and have direct exposure with stakeholders across the company.
• You will be knowledgeable in healthcare analytics, population health, and value-based care.

Senior BI Analyst

Customer Support

• Support the development and execution of customer journey and lifecycle marketing strategies across key stages, including growth, onboarding, engagement, renewal, retention, and advocacy. Identify opportunities to improve the customer experience through better timing, messaging, segmentation, and coordination across touchpoints.
• Build, manage, and optimize customer-facing campaigns, nurture programs, and communications that support customer engagement, education, retention, and long-term partnership success. Maintain marketing plans, timelines, content needs, campaign calendars, tactical execution plans, and readiness documentation.
• Partner cross-functionally with Growth, Sales, Field Operations, Market Leadership, Product, Customer Success, Marketing Operations, and BI to ensure customer communications are aligned, timely, and connected to business priorities. Represent Customer Experience Marketing on cross-functional projects and workstreams.
• Support advocacy and customer engagement programs, including customer introductions, references, testimonials, ambassadors, peer learning, and other programs that activate engaged customers and contribute to growth, retention, and customer loyalty.
• Establish, track, and report on key performance indicators across customer experience marketing programs, including engagement, conversion, participation, campaign performance, and retention-related metrics. Use insights to improve campaigns, workflows, and future planning.

Customer Experience Marketing Manager

• Act as the primary technical point of contact for enterprise practice clients, providing prompt and effective solutions to technology and analytics issues, and ensuring issues are resolved or escalated appropriately.
• Educate clients (and internal users as needed) on effective tool use, best practices, and new functionality to maximize technology adoption and usage of analytics tools.
• Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
• Develop, document, and maintain standard operating procedures (SOPs) for common issues and requests, streamlining problem resolution and allowing for more self-serve resolution over time.
• Proactively monitor, organize, and prioritize client-reported issues; clearly document for product management (PM) and relevant internal teams; regularly update stakeholders on progress and resolution timelines.
• Gather and synthesize user feedback to inform future product+analytics enhancements and participate in cross-functional projects aimed at improving the client experience.

Senior Manager, Enterprise Solution Support

Strategy

• Support our broader product team in developing and enabling our product roadmap by deriving insights from internal analytics and the external digital health landscape
• Help to form POVs to support alignment and tradeoff decisions
• Stay up to date on market changes within the healthcare ecosystem
• Communicate critical changes to the broader strategy team that might influence product positioning
• Document market changes and perform regular competitive analysis for awareness and input into in progress and backlog product strategy projects
• Use data (qualitative and quantitative) to generate hypotheses and validate assumptions about jobs to be done / problems to solve

Product Strategy Lead

• In this role you will manage the delivery of interface projects aiming to obtain healthcare data from a wide variety of Practice Management systems, EHR systems, HIE vendors, hospital systems, national aggregator, or interoperability network to enable our partner practices to use key functionality in Aledade’s population health platform.
• The manager will provide strategic planning and roadmap of the data integration portfolio.
• The manager will be responsible for coordinating and prioritizing the day-to-day activities of the integration project management team as well as collaborating with internal teams and external vendors.
• The manager will lead a team or assist the Director to stand up a new team.

Senior Integration Manager

• Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting.
• Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders.
• Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate.
• Lead the product strategy and implementation for Aledade’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade’s internal platforms (including MyPractice).
• Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement.
• Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed.
• Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support).
• Translate discovery into clear problem statements, solution hypotheses, and well-scoped MVPs that balance impact, feasibility, and risk.
• Write detailed user stories, including business rationale, functional and non-functional requirements, dependencies, and measurable success criteria.
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk, with explicit phasing for MVP, iterations, and deprecation of legacy workflows.
• Partner closely with tech leads and engineering managers to sequence work, refine scope, and ensure alignment between architecture decisions and product objectives.
• Maintain tight feedback loops with App charter zones, Implementation, Support, and other stakeholder teams, including structured forums for decision-making, status updates, and trade-off discussions.
• Define and track success metrics for Practice Nexus areas, including MyPractice, Learning, and Implementation products, leveraging both operational and experience metrics to guide prioritization.
• Collaborate with BI/Analytics and data engineering to ensure the underlying data models, reporting, and monitoring support your product decisions and operational runbooks.
• Work with engineering to ensure high-quality releases, including appropriate QA, rollout strategies, change management, and documentation for internal and practice users.

Senior Technical Product Manager, Practice Nexus

• Partner with business owners to cultivate a shared vision for Aledade’s CRM ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective.
• Ongoing optimization of user workflows and capabilities, including monitoring of key metrics & incorporation of user feedback
• Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.
• Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.
• Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.