Outreach Specialist, CACP

Aledade, Inc.

Outreach Specialist responsible for conducting patient outreach regarding Advanced Care Planning. Engaging patients through inbound and outbound communications to schedule appointments at Aledade.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.
Other duties as assigned

Requirements

What you’ll need

High School Diploma
2 yrs. experience in healthcare. 1 yr. experience telephonic patient outreach, customer service, or sales.
Regular and predictable attendance
Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday.
Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively.
Proficient computer skills with the ability to learn new software
Self-motivated with the ability to work independently
Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)

Benefits

Comp & perks

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telephonic patient outreachcustomer servicesalesHIPAA compliancecall volume metricsconversion ratesquality standards

Soft Skills

excellent communicationactive listeningcompassionate engagementself-motivatedindependent work

Certifications

High School Diploma