Senior Manager, Enterprise Solution Support

Aledade, Inc.

Senior Manager managing enterprise solution support for clients in healthcare. Act as liaison between clients and internal teams to optimize technology use and client satisfaction.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Act as the primary technical point of contact for enterprise practice clients, providing prompt and effective solutions to technology and analytics issues, and ensuring issues are resolved or escalated appropriately.
Educate clients (and internal users as needed) on effective tool use, best practices, and new functionality to maximize technology adoption and usage of analytics tools.
Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
Develop, document, and maintain standard operating procedures (SOPs) for common issues and requests, streamlining problem resolution and allowing for more self-serve resolution over time.
Proactively monitor, organize, and prioritize client-reported issues; clearly document for product management (PM) and relevant internal teams; regularly update stakeholders on progress and resolution timelines.
Gather and synthesize user feedback to inform future product+analytics enhancements and participate in cross-functional projects aimed at improving the client experience.

Requirements

What you’ll need

Education: Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or a related field preferred; equivalent experience considered.
Experience: Minimum of 5+ years in a Customer Success, Implementation Specialist, or similar role supporting enterprise SaaS product deployment. Experience in healthcare or health IT environments required.
Technical Skills:
Proficiency with web-based platforms, API integrations, and enterprise-class software solutions.
Familiarity with troubleshooting methodologies, product workflows, and IT best practices.
Strong ability to work with analytics tools like Tableau to come up with self-serve insights.
Client Management: Experience in direct technical support or customer-facing roles, with a proven track record of building relationships and managing client expectations.
Project Management: Demonstrated ability to track, prioritize, and coordinate multiple issues to resolution using ticketing systems or project management tools (e.g., JIRA).

Benefits

Comp & perks

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationsanalytics toolsTableautroubleshooting methodologiesproduct workflowsIT best practicesstandard operating proceduresenterprise-class software solutionsproblem resolutionclient experience enhancements

Soft Skills

client managementrelationship buildingcommunicationorganizationprioritizationproblem-solvingcollaborationfeedback synthesisstakeholder updatesinnovation