Benefits Coordinator

Aledade, Inc.

Benefits Coordinator handling benefits and LOA administration for 1,800 employees at Aledade. Providing high-touch support and managing operational tasks for the Benefits team.

Posted 6/24/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues.
Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations.
Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution.
Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review.

Requirements

What you’ll need

High School Diploma or equivalent; Bachelor’s degree preferred but not required if equivalent professional experience in HR/Benefits operations is demonstrated.
2+ years of experience in Human Resources or Benefits administration within a fast-paced, high-volume organization.
Proven ability to manage multiple sensitive files simultaneously with a high degree of accuracy and confidentiality, and perform essential duties, such as manual leave-pay calculations and high-volume inbox management.
Strong numerical competency, specifically for calculating payroll adjustments and leave-pay offsets under tight deadlines.
Agility & Adaptability: Ability to pivot quickly between disparate tasks—from timecard monitoring to "white-glove" employee escalations without losing attention to detail.
Process Optimization: A proactive "builder" mindset with the ability to identify and provide input on automating manual, repetitive workflows within the HRIS or leave management systems.
Technical: Experience with HRIS platforms (e.g., Workday, UKG, ADP) and specialized Leave Management software. Prior experience with UKG and UNUM preferred but not required.
Analytical: Proficiency in Excel for data comparison and payroll calculations.
Compliance: Basic understanding of FMLA, ADA, and state-mandated paid leave programs; comfortable navigating ambiguity in a rapidly changing regulatory and internal policy landscape.
Soft Skills: Exceptional empathy and "white-glove" service orientation for employees navigating sensitive life events.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

manual pay calculationspayroll adjustmentsleave-pay offsetsdata comparisoneligibility fixespremium and fee reconciliationstimecard monitoringprocess optimizationHRIS managementnumerical competency

Soft Skills

empathyservice orientationagilityadaptabilityattention to detailconfidentialitymulti-taskingproblem-solvingcommunicationproactive mindset