Alcon

Field Engineer

• Provide comprehensive service and sales support on all Alcon equipment
• Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customer’s needs are met
• Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues
• Meet or exceed annual regional goals through established metrics
• Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers
• Achieve financial goals and control expenses within budgetary guidelines
• Support service contracts and time-material revenue by working closely with the internal sales team
• Co-travel with direct reports to assess capabilities, provide feedback and coaching
• Hire, develop, train, motivate and lead a team of Field Service Engineers
• Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines
• Perform other duties, monthly reports and projects as assigned by service management

Manager I, Field Technical Service Engineering – Surgical

Inside Sales

• Focuses on developing long term customer relationships.
• Sales are typically achieved through assigned accounts and qualified leads.
• Assesses customers’ needs and presents the features and benefits of product/service offerings to existing/new customers.
• Engages in contract renewals, price negotiation, and volume discounts for customer retention and continued business.

Practice Experience Associate – Inside Sales

Outside Sales

• Cover a large territory and focus on a defined target list of physicians/practitioners
• Build disease awareness with key partners
• Manage the sales budget and grow sales across the territory

Ocular Health Pharma Field Sales Associate

Account Manager

• Manage key accounts relationships
• Develop and maintain relationships with key stakeholders within accounts, understanding customer challenges and identifying solutions to enhance patient care
• Drive sales, promotion, and development in designated accounts to reach commercial goals
• Establish and develop long-term relationships with key customers by acquiring a thorough understanding of their needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their needs and objectives
• Lead the preparation of strategies and individual tactical plans
• Prepare and negotiate contracts
• Analyze the market situation, including competitive intelligence activities on key accounts and competitors
• Organize customer events and other programs independently or with the marketing/medical department

Key Account Manager – Vision Care

Operations

• Designing and implementing efficient production processes for mass production
• Conducting tests, troubleshooting issues, and guiding technical specifications
• Drive technology‑based problem solving, on‑the‑floor support, and continuous improvement
• Ensure full compliance with GxP regulations by following SOPs
• Analyze yield, scrap, throughput, and equipment performance data; develop engineering recommendations

Process Engineer – Production Operations

• Build disease awareness with key partners, validated understanding of treatment initiation processes, patient identification etc.
• Collaborate with partners, internally and externally, on prior authorization, payor restrictions, reimbursement stipulations, and patient referrals to support patient access.
• Manage the sales budget and grow sales across the territory through development of impactful territory plan and engaging communications.
• Employ business planning and local market knowledge to develop sales and customer networks.
• Grow relationships and communications with all partners and communities to develop solid understanding of treatment algorithm and business dynamics within accounts.
• Implement compliant and medically relevant programs to effect significant customer satisfaction and sales.
• Cover and visit all customers in the area of responsibility according to their importance and potential.
• Manages accounts for all business-related aspects (sales, negotiation, development, relation with owner and managers, define solutions for customer needs).
• Develop excellent and fruitful relations with customers and opinion leaders.
• Participate, develop, and conduct different meetings and events (congresses, round tables, trainings).
• Establish and present action plans to achieve sales target.
• Plan and track agreed account metrics and clearly communicate the progress of monthly/quarterly.
• Keeps constant touch on market evolution.
• Coordinate trainings, informative programs, and product presentations.
• Prospect the market for new accounts and identify grow opportunities.

Senior Associate, Ocular Health, Pharma Field Sales

Compliance

• Support regulatory compliance activities for Alcon’s Surgical portfolio
• Develop strong scientific and technical product knowledge
• Serve as a key resource to country Regulatory Affairs associates
• Support regulatory strategy execution with a focus on medical device consumables and accessories
• Ensure alignment with evolving regulatory expectations
• Strengthen regulatory excellence and uphold Alcon’s commitment to quality