Manager I, Field Technical Service Engineering – Surgical

Alcon

Regional Service Manager providing support for Alcon equipment while leading a team of engineers in multiple states. Ensuring customer satisfaction while achieving regional goals and compliance standards.

Posted 4/17/2026full-timeRemote • Kentucky, North Carolina, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide comprehensive service and sales support on all Alcon equipment
Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customer’s needs are met
Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues
Meet or exceed annual regional goals through established metrics
Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers
Achieve financial goals and control expenses within budgetary guidelines
Support service contracts and time-material revenue by working closely with the internal sales team
Co-travel with direct reports to assess capabilities, provide feedback and coaching
Hire, develop, train, motivate and lead a team of Field Service Engineers
Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines
Perform other duties, monthly reports and projects as assigned by service management

Requirements

What you’ll need

Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
The ability to fluently read, write, understand, and communicate in English
5 Years of Relevant Experience
3 Years of Demonstrated Leadership
Possess a current valid driver’s license and good driving record over the last three years
Ability to work independently from home office 40% and in the field 60% -- traveling within the assigned region and overnight stays as required
Ability to travel overnight 50% of the time or as needed

Benefits

Comp & perks

Health, life, and retirement benefits
Flexible time off for exempt associates
PTO for hourly associates

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service supportsales supportcustomer satisfactionregulatory compliancefinancial managementperformance reviewsteam leadershipcoachingtrainingreporting

Soft Skills

communicationrelationship managementproblem-solvingindependencemotivationfeedbackorganizationtime managementadaptabilityleadership

Certifications

Bachelor’s Degreevalid driver’s license