Alcon

Manager I, Field Technical Service Engineering – Surgical

Alcon

full-time

Posted on:

Location Type: Remote

Location: Kentucky • North Carolina • United States

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About the role

  • Provide comprehensive service and sales support on all Alcon equipment
  • Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customer’s needs are met
  • Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues
  • Meet or exceed annual regional goals through established metrics
  • Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers
  • Achieve financial goals and control expenses within budgetary guidelines
  • Support service contracts and time-material revenue by working closely with the internal sales team
  • Co-travel with direct reports to assess capabilities, provide feedback and coaching
  • Hire, develop, train, motivate and lead a team of Field Service Engineers
  • Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines
  • Perform other duties, monthly reports and projects as assigned by service management

Requirements

  • Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
  • The ability to fluently read, write, understand, and communicate in English
  • 5 Years of Relevant Experience
  • 3 Years of Demonstrated Leadership
  • Possess a current valid driver’s license and good driving record over the last three years
  • Ability to work independently from home office 40% and in the field 60% -- traveling within the assigned region and overnight stays as required
  • Ability to travel overnight 50% of the time or as needed
Benefits
  • Health, life, and retirement benefits
  • Flexible time off for exempt associates
  • PTO for hourly associates
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service supportsales supportcustomer satisfactionregulatory compliancefinancial managementperformance reviewsteam leadershipcoachingtrainingreporting
Soft Skills
communicationrelationship managementproblem-solvingindependencemotivationfeedbackorganizationtime managementadaptabilityleadership
Certifications
Bachelor’s Degreevalid driver’s license