Ajinomoto Health & Nutrition North America, Inc.

Customer Support

• Responsible for research and plant support in the purification process.
• Directly responsible for assisting plant processes to improve yield, productivity and reduce costs in manufacturing.
• Maintaining quality systems, ensuring safety of team members and protection of environment.

Process Support Specialist

Scientist

• Assist in the product development process across a diverse set of categories
• Utilize our ingredient portfolio to solve for customer interests and challenges
• Document processes, formulas, ingredients, and results related to production tests
• Responsible for entering raw materials into PLM database system
• Perform all work in accordance with Ajinomoto GMP, Allergen, and Quality Programs
• Mentor and onboard more junior-level employees
• Apply technical expertise in food science to ideate and develop product/concepts/prototypes
• Conduct sensory evaluations of new products in collaboration with the sensory department
• Participate on sensory panels helping other technical personnel

Food Scientist – Soup, Stock & Broth Innovation

• Assist in the product development process across a diverse set of categories
• Utilize our ingredient portfolio to solve for customer interests and challenges
• Document processes, formulas, ingredients, and results related to production tests, samples and product evaluations
• Responsible for entering raw materials into PLM database system
• Perform all work in accordance with Ajinomoto GMP, Allergen, and Quality Programs
• Mentor and onboard more junior-level employees
• Apply technical expertise in food science to ideate and develop product/concepts/prototypes
• Conduct sensory evaluations of new products in collaboration with the sensory department
• Participate on sensory panels helping other technical personnel with their work
• Conduct and participate in shelf-life studies for Ajinomoto products
• Write standard operating protocols for analytical methods and use of technical equipment
• Manage and advance short-term, 2-4 week projects
• Perform other duties as assigned

Food Scientist

Account Executive

• Develop and execute agent-level sales strategies for AjiPro-L and animal feed amino acids across North America and other global markets, including Brazil and China.
• Identify customer needs and growth opportunities by qualifying and quantifying target accounts by product category.
• Drive sales growth for AjiPro-L and animal feed amino acids through direct customer engagement and distributor management.
• Establish and achieve budget for both sales volume plans, implementing countermeasures when gaps occur.
• Help create and prepare budget by establishing and implementing short- and long-term plans together with teams in the US and Japan.
• Provide verbal and written communications to Sales Agents and Customers as necessary to maintain rapport and drive timely communications for pricing actions.
• Understand, analyze, and manage information sources to support sales strategies, pricing decisions, and product marketing.
• Building appropriate relationships with customers, agents, and distributors to maintain/improve long-term business development.
• Engages with the Technical Department to ensure alignment of nutritional changes that may impact sales dynamics together with market trends that will support sales growth.
• Understand customer profitability and implement necessary strategies to improve it.
• Ensure customer satisfaction by understanding customer service and quality standards, resolving problems, and making periodic customer visits to identify trends and customer needs.
• Provide timely and critical information by collecting, analyzing, and summarizing data and trends.
• Understand the drivers of supply/demand, competitors' products, market share, strengths /weaknesses, and activities that could deliver critical information to anticipate new opportunities to drive sales growth and maximize profit.

Account Executive – Ruminant Nutrition

Supervisor

• Responsible for the day-to-day operations of the Blending department.
• Plans, coordinates, controls, and reviews activities in the department to support production goals, maintain quality system, ensure safety of employees, and protection of the environment.
• Leads, motivates, and develops team members.
• Directs the day-to-day operations of the blending department.
• Provides for the efficient processing of completed products.
• Plans, prioritizes, and assigns work within the department.
• Sets deadlines to ensure timely completion of work.
• Prepares reports to monitor and manage departmental objectives and KPIs.
• Adheres to budget requirements and works toward obtaining objectives and division goals.
• Responsible for technical problem solving, operational improvements, and efficiency improvements to reduce operating costs.
• Regularly checks, monitors, and records a variety of process operating conditions including unusual process conditions (appearance, sounds, vibrations, odors).
• Recommends equipment maintenance and schedules preventative maintenance to maintain mixing and packaging productivity and efficiency.
• Oversees documentation and records for the department.
• Reviews batch production records for accuracy.
• Ensures that all procedures described in SOPs are followed in accordance with company policies and GMP requirements.

Blending Supervisor

Operator

• Operate warehouse vehicles to transport material accordingly
• Inspect incoming shipments of materials, equipment and supplies for compliance with purchase order specifications
• Identify and report shortages, damaged goods or other discrepancies
• Process inventory receipts, maintain stock inventory and participate in warehouse inventory control process
• Create transfer orders and place materials in the marked storage bins
• Compile and submit samples in accordance with cGMP
• Distribute incoming shipments according to documented procedures
• Complete all SAP transactions accurately and in a timely manner
• Process outbound shipments to ensure the shipment is accurate and meets the customers’ delivery time-frame
• Read and follow packing list instructions
• Coordinate freight pick-up with appropriate freight companies
• Create shipping documents and labels and ensure accurate shipping information
• Find, pull, transport and stage raw materials needed for production
• Review production schedule for raw material requirements and communicate discrepancies with the appropriate production personnel
• Create movement of material documents
• Clean and properly store crude crystal bags
• Maintain neat and complete documentation in accordance with cGMP documentation requirements
• Review the Standard Operating Procedures for the department to stay current on procedural revisions
• Perform safety checks on forklifts, safety equipment, fire extinguishers and crude crystal bags and record results in the appropriate logbook
• Maintain a neat and orderly work area
• Adhere to and follow all required safety procedures including but not limited utilizing all safety equipment and PPE, completing required safety trainings and reporting all observed safety violations or potential concerns
• Other duties as assigned

Materials Management Operator

General

• Utilize your exemplary food science and ingredient know-how to co-create and execute medical formula products against ACI’s strategic R&D roadmap to support the overall corporate strategy while meeting the internal quality expectations.
• Support the Leadership and Management teams with scientific support in the areas of product development, clinical development, product manufacturing and new ingredient compound / product initiatives.
• Research and help develop clinical evidence supporting existing and new products and ingredient compounds for use in commercial activities.
• Participate in conferences, clinician meetings and other forums to present ACI’s clinical evidence.
• Ensure existing and new products, processes or ingredient compounds have strong Intellectual Property protection thus providing ACI a sustained competitive advantage.
• Other duties as assigned.

Product Development Scientist

• Meet sales expectations in the assigned clinics within company policy guidelines.
• Develop strong relationships with targeted health care professionals responsible for 1-3 customer segments and products (e.g., Metabolic, Ketogenic and GI/ Allergy patients, new launches) in both hospital inpatient and clinic settings within the assigned territory.
• Solidify Cambrooke as the trusted and valued partner of choice for patient care and the easiest company to partner with.
• Through education and collaboration with health care professionals, encourage sampling of Cambrooke’s medical food formulas to the appropriate patients.
• Collaborate with internal personnel, with timely follow-up on opportunities with health care providers and patients to convert from sample trial to loyal customer.
• Set, monitor and optimize a business plan that includes, but is not limited to, regional and clinic strategies and field activities that build acceptance and usage of Cambrooke’s portfolio of medical food formulas.
• Meet or exceed minimum expectations of 2-3 field travel days per week, typically 4-6 overnight stays per month and 10 patient events per year.
• Cultivate and identify lead opportunities. Meet with families at weekday / weekend events and clinic to educate, drive awareness of and interest in, Cambrooke’s portfolio of medical food formulas.
• Build and improve clinical competence of the disease states and conditions for which we have products. Demonstrate clinical confidence during presentations and display the ability to articulate the benefits of our products and programs for the health care practitioner, their patients and practice.
• Work collaboratively with Cambrookecare to identify DME providers and follow-up with clinicians as needed to expedite process.
• Identify formulary needs (e.g., State program, WIC, Medicaid, hospital) and manage processes necessary for successful formulary inclusion.
• Work collaboratively with other Territory Managers and Clinical Specialists. Utilize all selling resources and demonstrate cross-functional collaboration with other support departments and associates to optimize overall performance and ability to succeed.
• Responsible for maintaining control over territory expenses within the approved budget. Assist the Director of Sales in developing the annual budget for the territory. Submit expense reports weekly.
• Complete all required and requested administrative work in a timely and accurate manner.
• Participate in marketing events such as seminars, trade shows, and telemarketing events.
• Coordinate shipping schedules and delivery of merchandise and services.
• Provide on-the-job training to new sales employees.
• Other duties as assigned.

Account Specialist

• Ensure Ajinomoto Cambrooke, Inc. (ACI) has the necessary documentation to start the referral process.
• Contact healthcare professionals, state agencies, and payers (insurance companies) for clinical documents, eligibility, benefits, prior authorization, single case agreements, letter of agreements and any other items to ensure payment on an as needed basis (e.g., when authorization expires).
• Assists in uploading current documents and populating required fields in Sales Force.
• Continue to work and maintain such documents so effective dates are always current.
• Ensures all incoming requests are worked and responded to timely, following the guidelines set forth within Revenue Cycle Department.
• Coordinate with other contracted Durable Medical Equipment companies and/or Pharmacies to ensure that patient(s) and their families can obtain the formula and medical foods they require.
• Provides assistance and guidance for patient(s) and their families working through eligibility, benefit verification and prior authorization process with payers.
• Provides excellent customer service resolving inquiries & issues in a timely, professional, and caring manner with compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products with the least financial impact on them.
• Prioritizes all Pre-Orders waiting for most recent SF Case to be finalized and all documents signed and approved.
• Communicate and work collaboratively with registered dietitians and regional sales team.
• Converse with Medical Billing and Collection Team to gain knowledge and understand open, unpaid or rejected claim(s) for previous orders.
• Maintain medical records in compliance with HIPAA rules and regulations.
• Adhering to all company SOPs with regards quality and safety.
• Other duties as assigned.

Reimbursement Authorization Specialist I

• This position is responsible for monitoring & controlling the fermentation/purification process through field work, communication, and lab testing, all while maintaining safety, quality, and productivity standards
• This is a 12-hr. rotating shift position (WORK Monday, Tuesday; OFF Wednesday, Thursday; WORK Friday, Saturday, Sunday; Then, OFF Monday Tuesday; WORK Wednesday, Thursday; OFF Friday, Saturday, Sunday)
• 2 weeks on Dayshift and then 2 weeks on Nightshift (5:30 a.m./p.m. - 5:30 p.m./a.m.)
• Diagnose, troubleshoot & correct any issues when they develop outside of normal operating conditions while at workstation
• Maintain data sheets with necessary test results completed and documented in required fields
• Gain an understanding for the automation of the process, keeping process running within required parameters
• Maintain process consistency and monitor process trends to troubleshoot abnormal conditions
• Communicate process status to production management via daily memos, emails, documentation
• Perform light maintenance duties such as diaphragm replacement, pre and final filter replacement, change out valves or probes, etc.
• Suggest/implement process improvement, cost down, or best practice ideas
• Continually strive for increasing processing efficiencies
• Complete 5S activities to keep the work area clean and organized
• Complete shift notes and exchange information between shifts

Production Technician

• Operate a CAD system to update a variety of drawings (flow diagrams, P&ID's, mechanical, piping and piping isometrics, tank drawings, including miscellaneous civil and structural drawings, equipment layouts)
• Ensure all technical documentation is accurate and optimized for efficient production
• Works to learn, comply, and maintain OH&S 45001 (safety), ISO 14001 (environment), and ISO9001 (product quality)
• Assists in the preparation of work instructions and/or Standard Operating Procedures (SOP)
• Develop and revise 2D and 3D CAD models, drawings, and assemblies for manufacturing components and systems
• Review engineering sketches, specifications, and customer requirements to produce accurate technical drawings
• Maintain site drawing system file including standards, templates, and documentation according to company and industry guidelines
• Collaborate with engineers, production staff, and quality teams to update designs or documentation issues
• Update drawings to reflect engineering changes, revisions, and continuous improvement initiatives
• Assist in creating specialized drawings for automated systems as required
• Suggest and implement process improvement, cost down, or best practice ideas

CAD Technician

• Collaborate with trainer to learn centrifuge operation, filtration equipment, ML handling, evaporator operations, UF equipment, resin column and PFFE operations
• Current on all training (cGMP, SOP, departmental), testing and documentation
• Collaborate with team members to keep Separation areas clean, neat, and organized
• Produce purified amino acids by setting-up, cleaning, operating, and maintaining equipment
• Accurately maintain proper documentation of process information
• Maintain cGMP work environment and perform housekeeping duties as assigned
• Report any quality deviations, non-conformances, or production issues to supervisor
• Monitor batch production records (BPRs) and documentation entries throughout process to ensure accuracy and timely processing
• Identify issues with process and perform basic troubleshooting on seed fermenters and associated equipment to resolve issues
• Review completed production documentation (batch records, logbooks, etc.) for quality and cGMP compliance

Production Operator

• Safety, Quality, and Compliance
• Follow all safety, environmental, and quality policies, including SOPs, JHAs, and ISO standards.
• Identify and report hazards immediately to ensure swift correction.
• Utilize required PPE, including respirators, and maintain knowledge of chemical hazards.
• Complete assigned SEQ-related PM work orders.
• Warehouse & Inventory Management
• Monitor goods issue service windows and handle daily receipts, including scanning documents into SAP (MIGO).
• Maintain accurate parts locations, perform bin-to-bin transfers, and manage warehouse stock placement.
• Coordinate incoming deliveries and outgoing equipment repairs with Logistics.
• Identify materials for obsoletion and assist with physical inventory audits and fiscal requirements.
• Manage tools, issue portable gas monitors, and maintain the tool area.
• Material Handling & Equipment Operation
• Operate heavy machinery, including forklifts, telehandlers, and aerial lifts, to load/unload and move equipment.
• Ensure documentation for deliveries (BOLs and COAs) is accurate and meets quality standards.
• Continuous Improvement & Collaboration
• Collaborate across departments and with contractors to accomplish goals.
• Suggest and implement operational improvements, cost-reduction ideas, and best practices.
• Conduct routine 5S sustainability audits and area inspections to maintain a clean, organized, and safe workplace, ensuring tools and materials are stored in their designated functional locations.

Material Handler – Parts Warehouse Technician

• Operates and maintains packaging machines and related equipment
• Palletizes, stores, inventories, and loads product for shipment in a manner to guarantee quality and safe product to the customer
• Unloads incoming materials
• Utilize safe work habits and follow all policies and procedures
• Make sound decisions while not compromising safety, environmental or quality standards
• Attend regularly scheduled training sessions to stay current on all compliance initiatives
• Perform preventive maintenance, cleaning of process equipment, and housekeeping
• Collaborate with other departments within the company to accomplish tasks/goals as needed

Technician I, Warehouse/Packaging

• Manage order to cash cycle for designated accounts including order entry, product allocation, tender to warehouse, book and dispatch the carrier, confirm order pickups and deliveries, shipment tracking, and invoicing
• Demonstrated strong professional conversational etiquette, especially over the phone or email correspondence with clients, customers, and internal partners
• Effectively and professionally communicates account statuses with customers and coordinates Accounts Receivable
• Leads and implements small to medium size process improvement processes that are important to the business
• Ensures prompt and accurate attention to documentation requests which may include COA's, Invoices, and other shipping information
• Supports multiple business units
• Assist team with workload as the business requires
• Trace or re-consign truckload shipments on outbound basis to provide team with up-to-date shipment information as needed
• Adds, changes, and deletions on allocated shipping orders are performed routinely. Confirm site deliveries with customers
• Maintain good carrier relations and communications
• Document late carrier deliveries and follow-up with Customer Service to resolve and or file claim with the carrier to re-cover additional costs.
• Provide freight and product quotes to customers or internal partners as requested
• Work through freight claim process as needed
• Ability to analyze and understand freight and warehouse data sets
• Support RFP processes with ad hoc reporting and route guide maintenance
• 10% travel
• Other duties as assigned