Customer Solutions Specialist

Ajinomoto Health & Nutrition North America, Inc.

Customer Solutions Specialist managing customer orders and logistics for Ajinomoto Health & Nutrition. Collaborating across departments to improve customer experience and manage supply chain processes.

Posted 6/25/2026full-timeItasca • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage order to cash cycle for designated accounts including order entry, product allocation, tender to warehouse, book and dispatch the carrier, confirm order pickups and deliveries, shipment tracking, and invoicing
Demonstrated strong professional conversational etiquette, especially over the phone or email correspondence with clients, customers, and internal partners
Effectively and professionally communicates account statuses with customers and coordinates Accounts Receivable
Leads and implements small to medium size process improvement processes that are important to the business
Ensures prompt and accurate attention to documentation requests which may include COA's, Invoices, and other shipping information
Supports multiple business units
Assist team with workload as the business requires
Trace or re-consign truckload shipments on outbound basis to provide team with up-to-date shipment information as needed
Adds, changes, and deletions on allocated shipping orders are performed routinely. Confirm site deliveries with customers
Maintain good carrier relations and communications
Document late carrier deliveries and follow-up with Customer Service to resolve and or file claim with the carrier to re-cover additional costs.
Provide freight and product quotes to customers or internal partners as requested
Work through freight claim process as needed
Ability to analyze and understand freight and warehouse data sets
Support RFP processes with ad hoc reporting and route guide maintenance
10% travel
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in a business-related field preferred.
Three to Five years’ experience in customer service and logistics.
Detail-oriented and ability to manage multiple priorities simultaneously to meet critical deadlines in a fast-paced environment.
Computer knowledge: (Microsoft Office, SAP, Power BI, Salesforce.com)
Strong written and verbal communication skills.
Excellent teamwork and interpersonal skills.
Ability to problem solve and work cross functionally to effectively service our customers.

Benefits

Comp & perks

Competitive Pay and Annual Bonus Opportunity
401(k) with Company Contributions
Medical, Dental, and Vision — Effective Day 1
Paid Time Off, Company Holidays, and Floating Holidays
Paid Parental Leave
Wellness Programs and Yearly Wellness Reimbursement
Work Flexibility
Company-Paid Life and Disability Insurance
Employee Assistance Program (EAP)
Tuition Reimbursement Opportunities
Career Growth and Development within a Global Organization
Company-Provided Mental Health and Caregiving support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order to cash cycle managementshipment trackinginvoicingprocess improvementfreight claim processdata analysisdocumentation management

Soft Skills

professional communicationteamworkinterpersonal skillsproblem solvingdetail-orientedability to manage multiple prioritiestime management