Aircall

Sales Development Rep

• Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat
• React quickly to sales leads via email, phone, and chat communication at a high volume
• Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas
• Highlight Aircall product features and business advantages to raise curiosity and interest
• Assist North America Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce
• Continuously learn and uplevel skills and stay aware of industry trends

Sales Development Representative, Inbound SDR – Bilingual Spanish Speaker

Business Development Rep

• Lead and energise a team of 7 Outbound BDRs, keeping them motivated, accountable and consistently hitting monthly targets
• Drive strategy across UKI and Nordics using account-based approaches and targeted campaign programmes
• Coach relentlessly through 1-2-1s, call reviews, role plays and multi channel feedback in order to develop reps into top performers
• Maintain the playbook constantly reviewing sequences, scripts, email templates and qualification frameworks so the team operates with precision and consistency
• Design incentives that spark healthy competition and reward great performance
• Hire and onboard the next generation of BDR talent as the team grows

BDR Manager

• As a Business Development Representative, you’ll be an integral part of our North America Sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track.
• It’s a fast-paced role and a perfect entryway into sales within the SaaS space.
• Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role.
• Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together! Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission.
• We’re looking for a team-player who wants to learn and grow within the Revenue organization and build a career with us.

Business Development Representative – Outbound BDR

Infrastructure Engineer

• Responsible for managing and operating AWS Cloud Infrastructure
• Deep hands-on knowledge of Cloud Infrastructure (AWS) across Compute (Containers & Serverless), Storage, Database and respective network and security concepts
• Proactively communicates within and outside the team and collaborates effectively cross-functionally
• Mentors and provides guidance to junior engineers
• Writes production-ready code and participates in code-reviews
• Ensures that the code delivered is fully tested, including edge cases
• Implements and maintains high-quality logging, monitoring, alerting, and instrumentation

Software Engineer

• Act as a trusted advisor to executive leadership, collaborate with the team’s Principal Business Systems Engineer to evangelize your vision of a north-star GTMS architecture and provide strategic insights and recommendations to optimize GTM processes and systems.
• Lead complex, cross-functional initiatives to enhance business capabilities across the entire customer lifecycle from lead generation to revenue recognition.
• Define and implement best practices for business process automation, system integrations, and data governance.
• Collaborate closely with Sales, Marketing, Partnerships and Customer Success teams to identify opportunities for operational efficiencies and revenue growth.
• Translate high-level business objectives into actionable roadmaps, partnering with technical teams to implement scalable solutions.
• Evaluate Buy Vs Build options with an inclination to build in-house tooling when technically advantageous and cost-effective in the long run.
• Drive the adoption of low-code/no-code solutions (Salesforce Flows, Hubspot Workflows, Zapier, N8N, etc.) to enhance productivity and streamline operations.
• Oversee the design and execution of Salesforce and CPQ configurations, Hubspot configurations, reporting frameworks, and data enrichment strategies.
• Evaluate new technologies and trends, providing recommendations to enhance the GTM tech stack.
• Develop and present business cases for investments in technology and process improvements.
• Mentor and coach your team, fostering a culture of continuous learning and excellence.

Senior Manager, Go-To-Market Engineering

Solutions Engineer

• Working closely with Account Executives and Customer Success Managers during the sales process
• Providing technical product expertise especially integration
• Setting up POC together with your clients providing technical expertise also in the pre-sales activities
• A product roadmap champion internally and externally with our Revenue teams
• Building internal documentation on how to build these workflows
• Contribute to the developer platform with materials, solutions, and services

Associate Solution Engineer

Account Manager

• Own the strategy and execution for Aircall’s Growth partnerships and reseller programs
• Build a repeatable growth engine from the Growth Ecosystem
• Drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals
• Prioritize integration investments
• Lead outbound partner acquisition leveraging Aircall’s AI voice agent and MCP capabilities
• Explore new reseller partnerships

Principal Growth Partnerships – Reseller Manager

Manager

• Build & Scale the Partner Ecosystem
• Drive Revenue Through the Channel
• Enable Partners to Sell and Deliver AI-Led Solutions
• Shape the Channel Program
• Report & Optimise

Senior Channel Manager, APAC

Artificial Intelligence

• Partner directly with departments (Legal, HR, Finance) to identify manual friction and deploy practical AI solutions
• Rapidly design and implement AI-enabled workflows and internal system integrations
• Collaborate with developers to adopt AI coding assistants and automate documentation
• Manage the enterprise AI toolkit, oversee vendor selection, cost monitoring, and security compliance
• Lead internal workshops and create playbooks to scale AI literacy

Forward Deployed Engineer – AI Enablement

Product Designer

• Work on Growth initiatives to improve how potential customers discover, trial, and onboard products.
• Quickly launch experiments and continuously simplify and improve the user experience.
• Build a system from the ground up.
• Help think outside of the box when building AI experiences and try the latest tools.
• Guide the broader design team with AI tools and processes and shape AI agent experiences.

Billing Specialist

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics
• Maintain accurate customer account balances
• Collaborate closely with the Accounts Receivable and Cash Collection teams
• Build and maintain professional relationships by delivering a world-class billing support experience
• Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

• Own and grow a portfolio of Aircall’s largest customers.
• Build deep relationships across customer organizations.
• Act as a trusted advisor to customers on modern communication strategies.
• Own Net Revenue Retention (NRR) performance across the assigned portfolio.
• Establish and manage executive sponsorship relationships.
• Lead structured business reviews and strategic planning sessions.
• Act as the internal quarterback for enterprise accounts.

Key Account Manager

• Own and grow a portfolio of Aircall’s largest and most strategic customers
• Build deep, multi-threaded relationships across customer organizations
• Develop and execute structured account plans
• Act as a trusted advisor to customers on modern communication strategies
• Help customers identify new use cases and operational efficiencies
• Own Net Revenue Retention (NRR) performance across the assigned portfolio
• Lead commercial discussions for renewals, upsells, and contract expansions
• Establish and manage executive sponsorship relationships between Aircall leaders and customer executives
• Act as the internal quarterback for enterprise accounts

Key Account Manager – Enterprise Accounts EMEA

Performance Marketing

• Lead the planning and execution of paid marketing campaigns across various channels (Google, Bing, LinkedIn, Meta, Reddit, etc.)
• Set campaign objectives, target audience, and achieve budget targets.
• Monitor, analyze, and optimize campaign performance using data from tools like Looker, Google Analytics, HubSpot, and Salesforce.
• Make data-driven decisions to optimize campaigns, drive performance, and maximize Return on Ad Spend (ROAS).
• Stay on top of ad spend and deliver strong ROI while adhering to allocated budgets.
• Own performance reporting from top-of-funnel through lead and pipeline generation, delivering regular readouts to the NA Sales Director, General Manager, and marketing leadership.
• Conduct root cause analysis on performance trends and translate findings into clear, actionable recommendations for senior stakeholders.
• Collaborate with marketing and sales stakeholders to identify opportunities for growth, experimentation, and optimization.
• Manage purchase orders and forward invoices from ad platforms to the finance team accurately and on time, in compliance with internal policies and vendor agreements.
• Stay current on industry trends and best practices across all ad platforms and channels.

Performance Marketing Manager

Copywriter

• Execute SEO-optimized content — blog posts, landing pages, and long-form assets — based on briefs and guidelines provided by the SEO Manager.
• Support Product Marketing with copy for product launches, feature updates, and sales enablement materials.
• Assist Performance Marketing with ad copy and demand generation content, including paid search, paid social, and offer-led campaigns.
• Contribute to Regional Marketing deliverables including event landing pages and localized content.
• Deliver copy accurately and on time to the Website team for publication.
• Produce a high volume of content across formats: web pages, blogs, e-books, email copy, ad copy, and more.
• Maintain Aircall's tone of voice standards across all content you produce.