Aircall

Operations

• Responsible for all IT operations at Aircall
• Manage IT staff at New York, Paris, San Francisco, and Seattle office locations
• Envision and execute IT strategy for growth
• Establish relationships with Procurement, Finance and Infrastructure Security teams
• Handle support tickets and optimize support ticket process
• Onboard and offboard employees from various tools
• Procure and distribute hardware; establish IT security policies
• Collaborate with external vendors

Senior IT Operations Manager

Marketing

• Support execution of the LATAM regional marketing plan, helping deliver planned campaigns, events, webinars, partner initiatives, and local activations that ladder up to global priorities.
• Review localised and adapted global campaigns, messaging, and assets, ensuring relevance and accuracy for the LATAM market.
• Assist with campaign and event operations, including asset QA and cross-functional coordination and resource requests with central marketing & campaign operation teams.
• Help ensure wider marketing and GTM teams have clear visibility into LATAM marketing initiatives, by supporting the upkeep of marketing calendars, project plans, reporting rhythms, and tracking processes.
• Support reporting and performance analysis, helping track leads and pipeline influence from regionally executed initiatives.
• Contribute market insights and competitor observations to inform LATAM strategy and support ongoing GTM alignment.
• Partner with local GTM teams on the operational execution of LATAM marketing initiatives, ensuring consistent communication and visibility across teams.
• You will support marketing activities in the LATAM market, primarily Mexico, Colombia, and Chile.

Regional Marketing Intern

Backend Engineer

• Responsible for the design, development, deployment, and operation of business-critical features
• Participate in requirements analysis to provide technical and business solutions
• Involvement in product and platform performance optimization and live site monitoring
• Mentor team members
• Deliver high-quality, secure voice solutions to Aircall clients

Senior Backend Engineer

• Design, development, deployment, and operation of business-critical features
• Involvement in product and platform performance optimization and live site monitoring
• Participate in an on-call rotation for critical system issues
• Mentor team members

Full-stack Engineer

• Build AI-powered tools and applications that accelerate Aircall's go-to-market efforts.
• Work across the full product lifecycle: prototype, iterate, ship, and maintain production-grade solutions.
• Embed with GTM stakeholders (Sales, Marketing, CS, Support, RevOps) to deeply understand their pain points.
• Apply LLMs and AI APIs in novel ways to solve real-world GTM workflow problems.
• Create reusable code libraries, integrations, and MCP servers.
• Collaborate with the Data & Analytics team to pull data and leverage it within your tooling.
• Measure and iterate: deploy solutions, track adoption and impact against pre-defined metrics.
• Write documentation and runbooks for productionized solutions.

Full Stack Software Engineer, GTM AI Automation

• Design and develop the internal platform capabilities that allow engineers to provision and manage their own data resources
• Write automation that applies best practices for indexing, schema design, and security configurations
• Build systems in which databases are preconfigured with the right dashboards, SLIs/SLOs, and alerts in Datadog
• Implement automated checks and policy-as-code to prevent dangerous operations
• Architect and maintain core data infrastructure codebases for AWS RDS (Postgres+MySQL), OpenSearch, ElastiCache and DynamoDB
• Act as a consultant and partner to engineering teams

Database Engineer

Financial Planning and Analysis

• Help drive the planning and forecast process with business partners: understand their drivers and objectives and partner with them to forecast effectively
• Build dashboards, reports, and models from scratch to accommodate business needs and provide management with insightful commentary on business performance and deliver actionable recommendations
• Participate in the development of detailed daily, weekly, and monthly reporting and analytics (P&L, cash etc.)
• Partner with our internal Accounting team on monthly close process, financial reporting, and preparation of GAAP financial statements
• Prepare material for board of directors and investor relations activities (funding, debt financing etc.)
• Support the executive team on key strategic topics (M&A, fundraising, etc.)
• Participate actively in new FP&A initiatives, including ad hoc analyses and process improvement related to reporting, forecasting and KPI tracking

FP&A Analyst

• Build Self-Service Tooling for data resource management
• Embed Knowledge into Code for applying best practices
• Democratize Observability for automatic performance visibility
• Automate Guardrails to ensure safe operations
• Architect and maintain core data infrastructure codebases
• Educate & Enable engineering teams on platform usage

• Collaborate closely with product managers, designers, and other stakeholders to translate requirements into technical solutions.
• Have key responsibilities within the design, architecture, and end-to-end delivery of features across the full stack.
• Build and maintain frontend interfaces with React and backend services with Node.js and TypeScript.
• Write clean scalable code and test and deploy applications and systems
• Revise, update, refactor, and debug code.
• Participate in code reviews to ensure code quality and share knowledge.
• Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients.
• Involvement in product and platform performance optimization and live site monitoring.
• Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability.
• Security is at the forefront of your mind in everything that you do.

Senior Software Engineer

• Collaborate closely with product managers, designers, and other stakeholders to translate requirements into technical solutions.
• Have key responsibilities within the design, architecture, and end-to-end delivery of features across the full stack.
• Build and maintain frontend interfaces with React and backend services with Node.js and TypeScript.
• Write clean scalable code and test and deploy applications and systems.
• Revise, update, refactor, and debug code.
• Participate in code reviews to ensure code quality and share knowledge.
• Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients.
• Involvement in product and platform performance optimization and live site monitoring.
• Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability.
• Security is at the forefront of your mind in everything that you do.

Software Engineer

Systems Engineer

• Support day‑to‑day operations across Salesforce, CPQ and billing integrations: investigate data and process issues, run impact analysis, and propose pragmatic fixes that keep customers correctly billed and contracts correctly represented.
• Execute configuration changes and small enhancements in Salesforce and related tools (e.g. product/price updates, CPQ bundle changes, field permission adjustments, validation rules, workflows) under guidance from senior team members.
• Act as first‑line systems support for GTM and Finance stakeholders on topics like contract terms, discounts, payment schedules, invoicing anomalies, and subscription lifecycle edge cases—triaging what can be solved with configuration vs. what needs engineering work.
• Work from tickets and requests coming from Business Systems / Commerce Platform queues (e.g. Jira, Zendesk), ensuring they are clearly understood, well‑documented, and driven through to resolution with timely communication to requestors.
• Help maintain data quality and field ownership across key objects (accounts, subscriptions, contracts, products, pricing, billing terms) by applying agreed governance rules and escalating inconsistencies you discover in Salesforce ↔ Netsuite/ZAB/Celigo flows.
• Contribute to rollout of pricing and packaging changes (e.g. new SKUs, updated bundles, new countries/regions): update configuration, run validation checks in sandboxes, support UAT, and ensure changes are correctly reflected in downstream systems and invoices.
• Document processes and changes in a structured way (Confluence, internal docs, runbooks) so Support, Sales, and Finance teams can self‑serve, and engineering has a reliable history of decisions and implementation details.
• Support training and enablement for GTM and Finance users on new or updated processes (e.g. how to handle early renewals, how specific CPQ flows work, how to avoid common billing issues), often in partnership with senior Business Systems Analysts and Enablement teams.
• Collaborate with engineers on more technical work (e.g. Celigo flows, APIs, automation) by clarifying requirements, testing behavior end‑to‑end, and validating that technical changes match the intended business outcomes.
• Monitor operational health of your scope by leveraging existing dashboards and reports, helping identify recurring issues, process gaps, Removeor training needs and suggesting incremental improvements rather than one‑off fixes.

Business Systems Engineer – Billing, Revenue Systems

Product Manager

• Own the “Growth for Small Businesses” product scope, driving the long-term vision and strategy to ensure world-class onboarding and product-led growth across all regions.
• Lead a squad of engineers working on onboarding flows, self-serve billing, and in-app adoption systems to deliver measurable improvements in user conversion.
• Leverage product analytics, conversion funnels, and user behavior data to identify growth opportunities and drive decisions that directly improve activation rates, churn, and seat expansion.
• Own every part of the product that impacts the small business lifecycle, including: first-run experience, trial-to-paid conversion, self-serve plan upgrades, and automated feature discovery.
• Partner with Sales, Marketing, and CX leadership to align on long-term acquisition initiatives and ensure Aircall delivers consistently exceptional value from day one.
• Drive product-led improvements to reduce time-to-value, enabling users to self-configure their workspace and proactively discover growth tools through clear insights and automated guidance.

Senior Product Manager – Growth, Small Businesses

• Own the Call Quality & Voice Platform product scope
• Lead a squad of engineers working on media infrastructure
• Leverage product analytics and voice quality metrics
• Partner with Platform, Infrastructure, and CX leadership to ensure reliability
• Drive product-led improvements to reduce support volume

Product Manager, Call Quality

• Own the “Call Quality & Voice Platform” product scope, driving the long-term vision and strategy to ensure world-class reliability and voice performance across all networks, devices, and regions
• Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems to deliver measurable improvements in call experience
• Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and drive decisions that directly improve MOS, jitter, packet loss, and other core media KPIs
• Own every part of the product that impacts call performance, including: real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device/network insights, and proactive issue detection
• Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives and ensure Aircall delivers consistently exceptional call quality at scale
• Drive product-led improvements to reduce support volume, enabling users to self-diagnose issues and proactively prevent call degradation through clear insights and automated guidance

Product Manager – Call Quality

Events

• Own Aircall’s first and third party **global events strategy and calendar**, aligning activities with company OKRs, brand goals, and ecosystem priorities.
• Build and manage the overarching **Global Event Playbook** — defining the framework and standards for design, messaging, ROI measurement, and enablement for global first/third party and partner ecosystem events.
• Partner closely with **Regional Marketing**, **Partner Marketing**, and **Brand** teams to ensure partner and customer storytelling are seamlessly woven into the narratives of flagship events.
• Forecast event performance, pipeline impact, and budget allocation across first-, third-, and partner-led initiatives.
• Collaborate with **Marketing Operations** to ensure consistent data tracking, streamlined follow-up processes, and reporting infrastructure.
• Lead the planning and full-cycle execution of all large-scale global (first, and third party) events (approx 4 per year).
• Build and deliver a quarterly first-party virtual event playbook (“webinar-in-a-box”), executing the global version and enabling Regional Marketing Managers to localise and replicate it regionally.
• Drive cross-functional alignment with **Sales, Customer Success, and Partnerships** to define engagement goals and activation strategies for global events.
• Oversee all logistics, creative production, vendor relationships, and communications for global activations.
• Support operational delivery for **partner-facing events** (e.g. quarterly partner live trainings), collaborating with Partner Marketing on setup, tech platforms, and comms.
• Work cross-functionally with Content and Brand to ensure a rolling catalogue of global event formats is available and regularly updated, enabling regional marketers to deliver high-quality, localised activations from a centralised library of materials.
• Lead post event analysis and reporting for global activations, tracking event ROI, pipeline influence, and partner engagement and ensuring results and learnings are shared with stakeholders.
• Deliver **post mortem Performance Reports for Global Events**, sharing insights, learnings,and recommendations for continuous improvement.
• Create and distribute enablement materials — playbooks, guides, and templates — to standardise event delivery globally.
• Partner with **Product Marketing**, **Brand**, and **Sales Enablement** to ensure event content aligns with commercial priorities.

Senior IT Operations Manager

Regional Marketing Intern

Senior Backend Engineer

Senior Backend Engineer

Full Stack Software Engineer, GTM AI Automation

Database Engineer

FP&A Analyst

Database Engineer

Senior Software Engineer

Software Engineer

Business Systems Engineer – Billing, Revenue Systems

Senior Product Manager – Growth, Small Businesses

Product Manager, Call Quality

Product Manager – Call Quality

Global Events Manager