Airbnb

Operations

• Lead a team of Market Associates & Market Managers responsible for maximizing partner relationships with Airbnb Homes Hosts and achieving KPIs and business performance goals. Guide teams on territory and local strategies for supply optimization, acquisition and optimization. Know how to direct the different teams based on Host segmentation.
• Proactively set priorities, develop supply strategy plans for the full funnel of Stays supply and assign resources for areas managed.
• Partner with the Supply, Country Manager leadership and other teams within Airbnb to drive cross-functional business initiatives. Share strategic initiatives globally.
• Be accountable for the business performance of the assigned territory, including meeting revenue goals and supply acquisition targets, optimizing existing supply to meet the demands of the customer, and improving supply business KPIs.
• Identify key barriers/levers, market shifts and trends, and provide solutions to overcome them.
• Coach team members to achieve their maximum potential in their current role while developing them for future roles within the organization.

Manager, Field Operations

Engineering Manager

• Lead weekly planning, roadmap reviews, and cross-team syncs for Segmentation and Insights Platform, keeping delivery on track and stakeholders well-informed
• Run 1:1s with engineers, with intentional focus on career growth, technical skill development, and early identification of blockers
• Serve as the primary engineering DRI for cross-team dependencies — fielding requests from teams across Airbnb tech. and making clear, reasoned prioritization calls
• Partner with the Product Manager to sequence the roadmap
• Drive technical strategy for the Insights Intelligence Engine — Airbnb's emerging AI/ML anomaly and trend detection system — working across ML, Data Engineering, and Analytics Engineering disciplines
• Oversee the design, delivery, and operational health of production agentic systems: autonomous pipelines, LLM-orchestrated workflows, and multi-agent architectures running at Airbnb scale
• Champion AI-native development practices across both teams — from AI-assisted coding and review workflows to the use of agents in CI/CD, on-call response, and data quality monitoring
• Own the health and operational maturity of both teams: on-call programs, incident retrospectives, SLO definitions, and runbook quality
• Represent both platforms in org-wide planning cycles and contribute to the broader Marketing Technology engineering strategy.

Engineering Manager, Marketing Technology – Segmentation Platform, Insights Platform

Creative Strategist

• Lead and mentor a team of Photo Art Directors, Editors, Retouchers, and Researchers — providing clear creative direction, ongoing feedback, and fostering an environment where individuals are empowered to do their best work
• Concept and develop strategically informed, channel-agnostic photo ideas that are deeply integrated across all brand and product touchpoints, from campaign to social to product marketing
• Oversee and art direct photo shoots end-to-end, ensuring all deliverables align with the strategic brief, Airbnb's visual identity, and overall brand intention
• Uplevel creative output across the organization by consistently bringing innovative, high-impact ideas to the table and setting a high bar for craft and authenticity
• Collaborate cross-functionally with a diverse mix of internal teams — including Marketing, Product, and Brand — as well as external agencies and international partners, balancing stakeholder needs while always seeking to elevate the work
• Communicate and align with creative teammates and company partners to ensure Airbnb's photo-driven creative work maintains the highest standard of quality and consistency across global markets

Creative Lead, Photo

Solutions Engineer

• Work as a strategic partner of the business by aligning with business groups on strategic vision and business priorities; serve as a liaison between business and technology
• Understand technology capabilities required to support business needs, with a focus on leveraging AI to enhance productivity and creativity
• Develop and maintain a technology roadmap by proactively communicating and collaborating with cross functional business and technical stakeholders
• Lead business requirements gathering sessions and analyze key business processes and requirements, incorporating AI solutions where approved and applicable; work to gain approvals as new AI uses cases emerge
• Gain an in-depth understanding of business processes, use cases, requirements, system integrations, reporting, and data flow, including AI-enhanced processes
• Drive productivity and creativity by improving existing processes or implementing new business processes including AI-driven technology solutions when appropriate
• Collaborate closely with technical lead and engineers to translate business requirements into technical designs and solutions incorporating AI capabilities as appropriate
• Work with business users to document, manage, and prioritize bug fixes and enhancements, including those related to AI functionalities
• Support business users on system configuration and administration including identifying system issues and troubleshooting and analyzing potential solutions
• Support product development and release lifecycle by working with technical lead and engineers to test and release new system functions, ensuring on-time delivery of new products and features, including AI-driven enhancements, and assisting with new releases and approving all User Acceptance Testing
• Participate in sprint planning, on-call for your area as well as other team rituals, with a focus on continual process reflection and improvement over time

Staff Business Solutions Engineer, Collaboration Products

Infrastructure Engineer

• Hands-on experience in overseeing design, build, commissioning, and maintenance phases of 30-100 person multipurpose spaces, boardrooms and large conference room AV systems in concert with external AV consultants and AV integrators.
• R&D of new technologies, and innovative designs, to use in these systems, build and test proofs of concept. Includes research into the exciting frontier of AI technologies.
• Working closely with our IT builds project management team throughout the design and build phases.
• Assist in the design and operation of broadcast-grade AV infrastructure for large-scale event spaces supporting audiences of 100–1,000 people.

Audiovisual Infrastructure Engineer

Full-stack Engineer

• Design, build, and operate the systems that serve ML models within the messaging stack, with a focus on latency, reliability, and scalability
• Write and review technical designs that solve large, open-ended problems at the intersection of ML and product engineering without clearly-known solutions
• Partner with ML, data science, and product teams to identify high-value opportunities, establish evaluation criteria, and close the gap between offline model performance and production impact
• Collaborate with other engineers and cross-functional partners across Messaging, Trust & Safety, Localization, and Platform organizations to align on long-term technical solutions
• Mentor, guide, advocate, and support the career growth of individual contributors
• Establish engineering standards for ML integration across the messaging surface, including feature flagging, A/B testing, observability, and graceful degradation

Staff Software Engineer – Communication Products

Community Manager

• Set a clear Community Leader engagement strategy and initiatives, and establish measurable goals that optimize for impact on Leaders and other critical host groups
• Develop and maintain key communication channels to engage and recognize our key host segments, including Community Leader Summits, Leader hub, Toolkits, office hours, AMAs.
• Develop new programs and initiatives to empower Leaders and foster host-host connection
• Drive and own editorial calendar for all communications impacting Community Leaders at global and local level, leveraging this to drive strategic communications
• Own and develop the playbooks, guidelines, and resources to reduce operational burden off Community Managers in field across Community Leader summits and toolkits.
• Create financial and operational efficiencies across all engagement initiatives and programs, including owning and managing the events budget
• Define and measure engagement success across all engagement channels and initiatives regionally and globally.
• Analyze and report on Global Leader Community to inform broader strategy.
• Establish scalable mechanisms to gather feedback from Community Leaders regularly to improve and iterate on the program.
• Closely align with Host Education and Host Comms team to ensure cohesion of strategies.
• Partner closely with the Supply and Revenue Operations team to scale the impact of Host Forums and Community Leader summits globally.
• Manage Leader sentiment survey strategy, including: content, distribution, analyzing and reporting on the results to inform potential new opportunities.
• Lead and/or support ad-hoc program management of key Community programs. Identify areas of opportunity for potential investment or incubation; manage strategic pilots and business programs as appropriate

Senior Community Engagement Lead

Manager

• Lead, coach, and develop a team of Luxe Market Managers across NAMER and LATAM, setting clear expectations and creating a culture of excellence, accountability, and continuous growth.
• Serve as the go-to leader for your team — providing business coaching, clear direction, and hands-on support on complex host relationships, market launches, and escalations.
• Identify and develop emerging talent, preparing team members for expanded roles and greater responsibility.
• Own the end-to-end supply strategy for NAMER and LATAM, setting priorities across acquisition, host quality, and portfolio optimization.
• Guide territory-level strategies, directing teams to tailor their approach based on market maturity, host segmentation, and the competitive landscape.

Manager, Luxe Supply

• Contribute across the team’s surface areas to directly move our core metrics (developer experience, developer velocity, debuggability, performance, and reliability) while reducing cost and providing new functionality to help make our team’s vision, and that of our broader org, a reality. Upcoming projects include modularizing our client observability libraries, code editor and Claude skills developer experience improvements, bundler enhancements, and improving CI debuggability.
• Partner with Airbnb product teams to understand their pain points, pilot proposed solutions, and encourage adoption of tools and frameworks.
• Collaborate with a wide variety of infrastructure teams as well as support product foundation teams as they build additional capabilities on top of the team’s offerings.
• Participate in all phases of software development from architecture/design through implementation, testing, and on-call.
• Support teammates in enabling code quality, operational excellence, and shared learning.

Software Engineer, Web Infrastructure

General Counsel

• Advise business, product, design, and engineering teams throughout the product development and operations programming lifecycle and on a broad range of compliance issues for cutting edge and first impression legal issues.
• Serve as day-to-day partner for business teams in order to understand the product roadmap and provide pragmatic and strategic advice in your area of coverage, to minimize legal risks while advancing business interests across multiple jurisdictions.
• Lead consensus building across legal and coordinate advice across complex and multifaceted legal issues, including laws and regulations dealing with privacy, consumer protection, intermediary liability, competition, anti-discrimination, employment, marketing/IP, ecommerce, payments, and other laws related to current and proposed activities you counsel.
• Collaborate effectively with Legal counterparts supporting other business units and global product legal counterparts to ensure consistency across the product team and provide globally-aligned legal advice.
• Draft clear and concise risk analyses, memoranda, disclosures, disclaimers, FAQs, terms of use, policies, and implement related processes.
• Manage outside counsel on complex research issues with an eye toward driving business goals while effectively managing time and cost.

Senior Counsel, Product

Systems Engineer

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Senior Systems Engineer, Salesforce

Product Manager

• Define and drive the roadmap for Airbnb's relevance and personalization platform — from natural language query understanding to multi-turn, context-aware discovery experiences
• Make prioritization calls that balance multiple competing objectives: guest experience, host success, revenue, fairness, and marketplace health
• Partner with ML engineers and applied researchers to shape model strategy, evaluation frameworks, and experimentation design
• Align cross-functional partners — Guest, Host, MarTech, Trust & Safety, Customer Support — on shared goals and sequencing
• Drive the Tripcycle vision: ensuring R&P's intelligence layer connects across the full trip lifecycle, from inspiration through post-trip
• Design and oversee A/B experiments with rigorous metric design and long-term effect measurement
• Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership
• Foster an environment where engineers and product managers collaborate on building the future
• Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy

Product Manager – Relevance and Personalization

Marketing

• Partner with Marketing leadership as the go-to expert on the voice of the consumer
• Own and evolve Airbnb's brand health tracking program
• Coach and support the direct report who owns Airbnb's media measurement program
• Lead and direct the Trends & Competitive Intelligence team
• Design and execute qualitative and quantitative research projects
• Prepare and present research findings in concise formats for senior stakeholders
• Collaborate with the broader Research Team to synthesize across workstreams

Senior Consumer Insights Lead – Marketing, Strategic Intelligence

Architect

• Collaborate with technical teams in the identification and effective management of company-wide risks to privacy and the responsible use of technology, and support stakeholders in the development and execution of initiatives to address them.
• Lead definition and implementation of company-wide standards, practices, and patterns to protect and manage personal data in accordance with privacy and AI regulations.
• Work with Legal, Data Science, Data Governance, and InfoSec to introduce Privacy by Design principles in company products and infrastructure, including by leveraging privacy enhancing technologies such as cryptography and anonymization of personal data.
• Create privacy training for technical roles, including data engineers, developers, and data scientists.

Senior Privacy Architect Manager

Account Manager

• Implement the Employee Relations (ER) framework for their client groups, including strategies and proposals to continuously drive improvements in ER practices within the organization based on trust, mutual respect, strong performance management, and accountability in support of the goals of the organization.
• Help implement a comprehensive communications strategy to promote ER best practices throughout the organization.
• Maintain and revise HR policies, procedures, and practices to ensure compliance, enhance the workplace and promote the company culture.
• Assess employment risk in coordination with HR leadership and Legal based on current regulatory landscape and anticipated changes.
• Take the lead in addressing employee issues, complaints, and complex investigations across functions and regions working in partnership with other HR, Legal, and compliance related teams.
• Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with Airbnb culture, policies, and appropriate local laws. Lead employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation.
• Counsel HR and business leaders on ER issues, trends and risks to foster sound business decisions.
• Help develop, socialize and rollout ER processes, strategy, approaches, guidelines, practices and operating procedures.
• Ensure that optimal decisions are made by leaders, Talent Partners and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy.
• Drive ER efforts that support HR and business initiatives.
• Help develop and conduct training to leaders, managers, employees, Talent Partners and other stakeholders.
• Maintain an organized case management system; Ability to run analytics and metrics and produce dashboards.
• Collect, analyze, interpret and make recommendations on ER related data.
• Set and execute against the ER strategy.