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Airbnb

Senior Service Recovery Specialist

Airbnb

Senior Service Recovery Specialist at Airbnb connecting hosts and guests for unique experiences. Involved in community engagement and recovery processes in travel and hospitality.

Posted 7/16/2026full-time🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong understanding of hospitality and community engagement, with a focus on providing unique guest experiences. Must be adaptable to the evolving needs of Hosts and guests within the Canadian market.

ATS Keywords

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Applicant Tracking System Keywords

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Industry Keywords
HospitalityCommunity EngagementGuest ExperienceHost ManagementCanadian Market

About the role

Key responsibilities & impact
  • Airbnb began in 2007 when two Hosts welcomed three guests into their San Francisco home, and since then more than 4 million Hosts have welcomed over one billion guests.
  • Every day, Hosts offer unique stays and experiences that enable guests to connect more authentically with communities.

Requirements

What you’ll need
  • Due to the nature of this role, the successful candidate must be based in Canada in order to perform the job.
  • This list is continually updated; please check with us to confirm whether the province where you live is included.

Benefits

Comp & perks
  • Our commitment to inclusion and belonging: Airbnb is committed to working with the broadest possible talent pool. We believe that a diversity of ideas drives innovation and engagement, and helps us attract creative people and build the best products, services, and solutions. All qualified applicants are encouraged to apply.
  • We also strive to provide an inclusive application and interview process for people with disabilities.