Global Law Enforcement Operations Enablement Manager

Airbnb

Enablement Manager for Law Enforcement Operations at Airbnb. Supporting responses to criminality and safety threats for users and communities globally.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $125,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex, data-driven operations with a focus on safety and compliance with global data privacy laws. Proven ability to build and oversee performance management systems, ensuring effective response operations across diverse teams and geographies.

Highest-signal resume keywords

Data Privacy Law ExpertiseOperational Development LeadershipProgram-Building ExperienceKPI Definition and ReportingCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Driven Delivery OperationsCase Management SystemsWorkflow DevelopmentSLA ManagementQuality Assurance Processes

Soft Skills

Executive PresenceOutstanding Communication SkillsCollaborative Partnership Building

Tools & Technologies

Performance Management ToolsReporting Systems

Industry Keywords

Trust and SafetyLaw Enforcement CollaborationRisk ManagementIncident ResponseGlobal Operations

About the role

Key responsibilities & impact

As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities.
This team owns Airbnb’s response to lawful requests for user data from police, courts, and authorised government agencies. The Enablement Manager is responsible for ensuring that the team can process requests accurately, on time, and in line with Airbnb's policies and applicable privacy laws. Given Airbnb operates worldwide, this requires deep knowledge of how data privacy laws vary by country and how they affect what can and can't be shared with authorities.
GTAP is Airbnb's internal team responsible for assessing and responding to serious safety concerns during ongoing bookings. Serious incidents are primarily escalated to GTAP by Customer Support and LERT. The team's job is to rapidly research the nature of each incident, assess the threat posed to our users and the wider community and provide advice on rapid mitigation. Threat assessments and mitigation advice are used to inform cross-functional decisions and actions to rapidly resolve incidents safely and responsibly. The Enablement Manager is responsible for ensuring that the team have the best tools, processes and training and that the global director has the best visibility and insights to ensure consistent high quality outcomes.
You will work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development delivering fast, accurate and efficient response operations. You will enable consistent delivery across a globally distributed team under universal standards, workflows and performance management. This is a complex role for someone with a deep appreciation of how to mitigate myriad complex threats under a scalable operational model.
Work with Risk Management, Tooling and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training and quality performance.
Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning.
Facilitate planning, oversight and change management in order to take advantage of opportunities and mitigating emerging threats.
Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.
Surface performance trends and risk posture to leadership on a regular cadence.
Support the Global Director LEOps in monitoring performance across the team.
Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations develop options to mitigate them.
Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk.

Requirements

What you’ll need

8+ years of experience in complex, data driven delivery operations, with at least 3 years leading operational development.
A strong safety background: you have led or supported globally distributed teams delivering complex operations within Trust and Safety.
Proven program-building experience: you have established case management systems, workflows, process, SLAs, and QA processes, not just operated within existing ones.
Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities.
Metrics and operational fluency: you have defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership.
Enabled performance management across a matrixed, globally dispersed organization spanning multiple geographies, languages, and time zones.
Executive presence with outstanding written, verbal, and presentation skills, and the ability to brief senior executives on sensitive, complex matters clearly and concisely.
Ability to build partnerships and work collaboratively and cross-functionally in a fast-paced environment where life safety is the top priority.
Demonstrable commitment to Airbnb's core values.

Benefits

Comp & perks

bonuses
equity
benefits
Employee Travel Credits