Global Threat Assessment Program Regional Operations Manager

Airbnb

Regional Operations Manager overseeing GTAP operations ensuring safety and security for Airbnb's community. Leading a team and managing high-threat incident deescalations across AMER, EMEA, and APAC regions.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $156,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in threat assessment and investigations, with a strong focus on case management, documentation discipline, and effective communication. Proven ability to collaborate cross-functionally and build partnerships with local stakeholders to enhance safety and security operations.

Highest-signal resume keywords

Threat Assessment ManagementCase Documentation DisciplineCross-Regional CollaborationOpen Source Research MasteryClear Written And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Threat AssessmentInvestigationsCase ManagementDocumentationIncident ManagementData TrackingTriageAnalysisOnline Investigative TechniquesMetrics Reporting

Soft Skills

Clear CommunicationPartnership BuildingCreative MindsetPositive AttitudeHunger For Learning

Industry Keywords

Law EnforcementCorporate SecurityIntelligenceGlobal OperationsSafety And SecurityStakeholder EngagementRisk ManagementOperational ScrutinyCross-Functional CollaborationRegional Situational Awareness

Tech Stack

Tools & technologies

Open Source

About the role

Key responsibilities & impact

Oversee the daily operations of the GTAP within the assigned region, ensuring alignment with Airbnb’s mission and vision.
Manage threat assessment cases end-to-end within the region: triage incoming reports, investigations and structured threat assessments, develop incident management plans, and drive cases to resolution.
Maintain rigorous case documentation in accordance with GTAP standards — every decision must be explainable, consistent, and auditable.
Maintain regional situational awareness: track developing situations, and ensure relevant information reaches the appropriate GTAP and GSRM stakeholders in a timely way.
Coordinate with the Global Operations Manager and other Regional Operations Managers to ensure consistency and effectiveness across all regions.
Track regional caseload metrics: volume, time-to-triage, time-to-resolution, and SLA adherence. Provide accurate regional data to the Global TAO Manager for program-wide reporting.
Identify regional throughput issues or patterns — spikes in case type, emerging threat profiles, recurring escalation triggers — and raise them with analysis and proposed action.
Establish and maintain partnerships with local stakeholders to assess Airbnb’s methodology of managing threatening incidents and to exchange threat information to reduce and minimize risks to the Airbnb community within the region.
Manage regional Global Safety and Security team relationships with local law enforcement partners and other investigative, research, and intelligence groups and vendors.

Requirements

What you’ll need

5+ years of experience in threat assessment, investigations, law enforcement, intelligence, or a closely related field.
Hands-on threat assessment case experience: you have independently triaged, assessed, and managed cases involving targeted violence, stalking, harassment, or comparable subjects
Solid documentation discipline: you write clear, accurate case notes that stand up to legal and operational scrutiny.
Clear written and verbal communication: you can summarize a complex, sensitive case for a non-expert stakeholder and present a recommended action with confidence.
Background in law enforcement, corporate security, intelligence, or a technology company trust and safety function with a case management component.
Experience in a globally distributed team with cross-regional collaboration.
Mastery of open source research and online investigative techniques.
Ability to build partnerships and work collaboratively and cross-functionally.
Creative and entrepreneurial mindset with a positive attitude and hunger for learning.
Willingness and ability to travel within the region as needed.
Demonstrated commitment to Airbnb’s core values.

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development
bonuses
stock options
equipment allowances
wellness programs