Business Analyst

• Analyze and process first party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans.
• Determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.
• Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.
• Assess exposure and resolve claim within established evaluation.
• Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution.
• Process and pay invoices within a timely manner.
• Coordinate vendor referrals for additional investigation and/or litigation management.
• Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.
• Refer case as appropriate to supervisor and management.
• Respond to requests or directions in a professional and timely manner.
• Attend arbitrations, mediations, settlement conference and trials.
• Successfully complete required State licensing examinations and continuing education requirement.
• Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.
• Partner with TPA Governance and Relationship Management to help TPAs and Insureds comply with claim handling and reporting guidelines.
• Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.

Claims Management Analyst – TPA Oversight

Director

• Manage, lead, and direct a team of Adjusters/Complex Directors
• Drive technical excellence to control indemnity and expense loss
• Collaborate with insureds, third party administrators, underwriters, and brokers
• Communicate with internal business partners to ensure awareness of large losses
• Partner with TPA Governance and Relationship Management

Managing Director – Complex Claims, TPA Oversight

• Analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim;
• Ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans.
• Determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.
• Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.
• Assess liability and resolve claim within established evaluation.
• Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution.
• Process and pay invoices within a timely manner.
• Coordinate vendor referrals for additional investigation and/or litigation management.
• Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.
• Refer case as appropriate to supervisor and management.
• Respond to requests or directions in a professional and timely manner.
• Attend arbitrations, mediations, settlement conference and trials.
• Successfully complete required State licensing examinations and continuing education requirement.
• Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.
• Partner with TPA Governance and Relationship Management to help TPA’s and Insureds comply with claim handling and reporting guidelines.
• Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.

Complex Claims Director – TPA Oversight

Claims Specialist

• Evaluate coverage on sophisticated insurance products
• Hire and manage counsel to help evaluate coverage and to defend our insureds
• Assess damages with support of outside experts
• Advise claims and business leaders on emerging risks

Senior Claims Adjuster – Mass Tort and Complex Casualty

QA Engineer

• Ensure all UW Guidelines, Manuals and SOPs are current
• Act as underwriting audit lead
• Analyze data to identify trends and risks
• Assist in development and maintenance of quality assurance standards
• Serve as liaison between UW management and UW Governance

Underwriting Quality Assurance Manager

• Handle some of the largest and most complex Casualty claims in the industry
• Investigate, evaluate and dispose of new and existing 3rd party property and casualty claims
• Review coverage under Excess Commercial General liability and auto policies
• Direct litigation, attend mediations and trials, assess liability and damages, and recommend reserves.
• Present large value cases to senior management
• Provide guidance and manage expectations to insureds, brokers, attorneys, and claimants.
• Document evaluation, thought process, and strategy.
• Utilize ADR as appropriate and necessary.
• Effectively strategize and budget litigation of each claim through discussions with counsel, vendors, and insureds.

Senior Complex Claims Director – Excess Casualty

• Investigating, evaluating, and negotiating nationwide general and auto liability claims
• Maintaining a high standard of customer service
• Analyzing coverage; evaluating liability and damages
• Establishing accurate reserves throughout the file life
• Communicating file updates and reserves to brokers, insureds, and underwriters
• Attending mediations to resolve cases
• Managing litigation process and defense counsel

Director – Auto and General Liability Claims

• Complete quality reviews on all files within program guidelines
• Organize and execute Benchmark reviews as a Team Lead
• Establish and maintain effective communication with Line of Business partners
• Identification of trends and improvement opportunities with follow-up

Global Quality Assurance Reviewer – Claims

Vice President

• Responsible for managing a team of claims adjusters
• Assign new claims to adjusters based on workload
• Manage and direct adjusters on complex coverage and liability matters
• Handle Customer Service / Account servicing demands
• Supervise the evaluation of claim exposures and approval of appropriate reserves
• Train and develop existing staff and other claims staff

Vice President, Excess Casualty Claims

Operations

• focus on the growth and expansion of the AIG Warranty business in Canada.
• ownership over all reporting and analysis for assigned countries (and/ or) programs.
• ensure the right controls are in place for all processes and activities related to monthly reconciliation of the business.
• Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.
• Collaborate with Operations leadership to define business requirements for a project or a process improvement.
• Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned.
• Tracking and managing renewals, taxes, payments, etc.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements.
• work with Operations counterparts & business leadership to ensure requirements are accurately captured.
• Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet business needs.
• contribute to project documentation such as business process documentation and other process workflow diagrams as required.
• Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews.

Global Warranty Business and Client Operations Analyst

• Answer incoming phone calls, emails, and correspondence concerning insurance claims
• Interface with stakeholders concerning claims matters
• Evaluate requests to determine claim approval or denial
• Adjudicate and settle claims according to fair practices
• Train and mentor other claims agents
• Audit claims files to ensure best practices

Senior Claims Operations Lead

Full-stack Engineer

• Provide technical leadership and mentorship to a team of developers
• Guide the design and implementation of robust, scalable, and maintainable software solutions
• Produce a comprehensive technical inventory of existing integrations, services, and dependencies
• Foster a collaborative and innovative development environment
• Coordinate with cross-functional teams to align technical solutions with business goals
• Evaluate existing code, tools, and documentation to assess upgrade/remediation and migration paths
• Hands-on development using Java, Spring boot, TomEE, Angular, and related technologies
• Utilize SQL for effective database interactions and data retrieval
• Leverage expertise in TomEE for developing and deploying enterprise Java applications
• Utilize Rally (or similar project management tools) for planning, tracking, and reporting on project progress
• Conduct regular code reviews to ensure adherence to coding standards and best practices

IT Technical Lead

Risk

• Travel (~25% overnight) to conduct property loss prevention surveys at commercial facilities
• Determine building construction and assess the impact of plastics on construction
• Analyze water supplies and sprinkler system demands to determine water supply and sprinkler system adequacy
• Identify occupancy hazards and assess the adequacy of their protection features
• Identify and assess the impact of external exposures on a facility
• Determine fire and natural catastrophe loss estimates for a facility
• Conduct consultative visits at customer facilities
• Conduct plan reviews
• Witness fire protection equipment testing
• Document survey results in a data-driven report writing application

Field Risk Engineer

DevOps Engineer

• Apply software engineering principles to IT operations
• Build resilient, efficient, and scalable IT infrastructure
• Prioritize automation, monitoring, and incident management
• Define and meet Service Level Objectives (SLOs)
• Manage error budgets
• Conduct blameless postmortems for continuous improvement
• Act as a bridge between development and operations teams
• Ensure the speed of software development and system stability

Service Reliability Engineer, GI Application Management

Analyst

• Responsible for global reporting, analysis, and data management for GI Claims Fraud and Recovery
• Deliver monthly and quarterly results at a Global/ Regional/ Product level, including but not limited to Monthly Business Reviews, Quarterly Business Reviews, Deep Dive reporting, etc.
• Bring trend insights to F&R and Claims leadership and collaborate on the underlying story driving changes to metrics
• Perform analysis of fraud, recovery, and loss information and identify trends that will minimize business and operational risk as well as contextualize business changes
• Manage quality control process of data for Fraud and Recovery
• Support data governance framework and processes within F&R and act as the point of contact with the AIG Data Governance team
• Develop, deploy, and manage production of visualization dashboards for internal and external stakeholders
• Build analytical capabilities leveraging in-house and vendor technologies
• Support digital and data projects and liaise with the AIG Data Office and third parties on data-related tasks