Quality Assurance Analyst

AIG

Quality Assurance Analyst reviewing transactions and processes for financial services provider. Collaborating with teams to improve quality and client satisfaction while ensuring compliance with regulations.

Posted 5/28/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Audit & Review: Perform first-line quality reviews on transactions and processes against Desktop Procedures (DTPs).
Data & Insights: Collect quality metrics, identify error trends, and pinpoint areas where staff need more training.
Issue Resolution: Research system or clerical errors, coordinate corrections, and track audit findings until they are closed.
Risk & Controls: Review internal controls, assist with Sarbanes-Oxley (SOX) compliance, and support external audits.
Process Improvement: Partner with management to recommend process updates, weighing the risks and rewards of each solution.

Requirements

What you’ll need

Systems knowledge AGILEnet, PEGA, Chorus and Accurint
Experience working in a team environment.
Analytical skills that extend beyond the obvious end result.
Effective communication skills including written, verbal and interpersonal
Knowledge of defined contribution plans is preferred.

Benefits

Comp & perks

Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
Employee Assistance Program: Confidential counseling services and resources are available to all employees.
Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality reviewdata analysiserror trend identificationissue resolutioninternal controls reviewSarbanes-Oxley complianceprocess improvement

Soft Skills

teamworkanalytical skillseffective communicationinterpersonal skills