Agencia VTAL

Financial Planning and Analysis

• Auxiliar na elaboração de relatórios financeiros e conciliações bancárias.
• Colaborar na organização de documentos para auditorias.
• Processar pagamentos e recebimentos, garantindo a conformidade com as políticas internas.

Assistente Financeiro

Onboarding Specialist

• Design integration architectures (API-led, Event-driven, Batch and Real-time) that ensure system reliability and scalability.
• Implement and govern APIs (REST, SOAP, GraphQL), defining integration standards, versioning and contracts to ensure consistency.
• Ensure the security of integrations (OAuth2, JWT, mTLS, API Keys) and implement observability (logs, metrics, tracing and alerts) for proactive monitoring.
• Perform troubleshooting of critical integrations, quickly identifying and resolving issues to minimize impact.
• Support teams in solution design and in applying integration best practices, promoting knowledge sharing and collaboration.

Integration Specialist

Analyst

• Inform clients about incident status, deadlines, and ongoing actions.
• Coordinate remediation efforts between internal teams and third parties.
• Open and monitor repair and incident tickets.
• Ensure compliance with contractual SLAs and operational KPIs.
• Identify risks and propose action plans for mitigation.

B2B Customer Service Analyst

Operations

• Atender clientes internacionais em inglês via e-mail, reuniões virtuais, telefone e relatórios.
• Garantir visibilidade e comunicação clara sobre incidentes, provisão e performance operacional.
• Gerenciar solicitações E2E (end-to-end) desde abertura até fechamento.
• Monitorar indicadores operacionais e de qualidade (SLA, MTTR, backlog, reincidência etc.).
• Participar de reuniões técnicas e executivas com clientes multinacionais.

Consultor(a) Bilíngue de Relacionamento com Clientes Internacionais – B2B

QA Engineer

• Desenvolver e executar planos de teste, casos de teste e scripts de teste para garantir a qualidade do software.
• Identificar, registrar e acompanhar bugs, garantindo sua resolução e validação.
• Colaborar com as equipes de desenvolvimento e produto para entender os requisitos e projetar estratégias de teste eficazes.
• Participar de revisões de código e design, oferecendo feedback construtivo sobre a qualidade do software.
• Apoiar a melhoria contínua dos processos de QA, propondo e implementando novas ferramentas e metodologias.

QA Engineer – Junior

Sales

• Como Especialista em Licitações e Propostas, você será a peça-chave para garantir que nossas soluções cheguem ao setor público da maneira mais eficiente e competitiva.
• Sua missão será gerenciar todo o ciclo de vida dos processos licitatórios, atuando como o principal ponto de contato entre as áreas Comercial, Jurídica, Pré-Vendas e os órgãos governamentais.
• Se você é uma pessoa organizada, detalhista e apaixonada por transformar desafios complexos em propostas vencedoras, esta é a sua oportunidade.
• Principais Responsabilidades e Atribuições:
• Análise e Gestão de Editais: Realizar a análise crítica e minuciosa de editais de licitação, identificando requisitos técnicos, jurídicos e comerciais, e distribuindo as responsabilidades internamente.
• Comunicação com Órgãos Públicos: Conduzir a comunicação formal com pregoeiros e comissões de licitação, elaborando pedidos de esclarecimento, impugnações e recursos administrativos quando necessário.
• Elaboração de Propostas: Coordenar a montagem completa das propostas, consolidando a documentação de habilitação jurídica e fiscal, as especificações técnicas da equipe de pré-vendas e a proposta comercial.
• Interface Jurídica e de Compliance: Atuar como principal interface com o departamento jurídico para garantir a total conformidade dos processos com a legislação vigente (Leis 8.666/93, 14.133/21 e outras).
• Orquestração Interna: Organizar e liderar reuniões de estratégia (kick-off) para cada licitação, alinhando os prazos e as entregas com todas as áreas envolvidas (Vendas, Pré-Vendas, Jurídico, Financeiro).
• Gestão de Documentação: Manter e organizar um repositório centralizado de toda a documentação necessária para participação em licitações, garantindo agilidade e precisão nos processos.

Consultor Especialista em Licitações e Propostas – Vendas Governo

• Lead the creation and execution of comprehensive test plans to ensure software quality.
• Identify and document defects, and actively collaborate with development teams to implement continuous improvements.
• Ensure the excellence of our products and the satisfaction of our users.
• Automate tests and implement QA tools.
• Perform regression and performance testing.

QA Engineer – Senior

• Map and document AS-IS and TO-BE processes, identifying bottlenecks and improvement opportunities.
• Conduct workshops with stakeholders to gather requirements and design solutions.
• Work closely with technology and data teams to automate processes.
• Develop and maintain process documentation using BPMN 2.0, SIPOC and flowcharts.
• Support continuous improvement initiatives, operational efficiency and cost reduction.

Senior Process Analyst

• Continuously monitor and triage security and infrastructure alerts generated by SIEM, EDR, Anti‑DDoS and network/system monitoring tools (e.g., Zabbix, Nagios), ensuring an effective initial response.
• Act as Level 1 for security and availability incidents (attack attempts, anomalous behavior, service outages/degradations, capacity alerts), performing first‑line containment actions and escalating to the appropriate teams.
• Execute Command Center standard operating procedures (SOPs)/runbooks, logging, updating and tracking tickets until service normalization.
• Support continuous review of alerting, correlation rules and monitoring thresholds to improve detection, reduce false positives and increase operational efficiency of the center.
• Identify the need for new alerts and correlations in the SIEM and monitoring tools based on observed patterns and lessons learned from previous incidents.
• Analyze vulnerability reports (e.g., Nessus, Qualys) and notify responsible technical teams about nonconformities and identified risks, contributing to prioritization based on environment criticality.
• Support the preparation of availability, incident and trend reports for infrastructure and security teams, providing input for capacity and resilience improvements.

SNOC Analyst I

• Develop and implement Salesforce CRM solutions, ensuring quality and performance.
• Collaborate with business teams to understand requirements and translate them into technical solutions.
• Maintain and support existing Salesforce systems.
• Actively participate in the software development lifecycle, from conception through deployment.
• Ensure integration of Salesforce with other platforms and systems.

Salesforce Developer, Mid-level

• Analyze complex data sets to identify trends and opportunities for improvement.
• Develop and implement reports to monitor key performance indicators (KPIs).
• Collaborate with cross-functional teams to optimize processes and workflows.
• Present analytical results and recommendations to management.
• Contribute to the definition of departmental strategies and objectives.
• Perform actual vs. budget and forecast analysis.
• Prepare the annual budget and support monthly closings.

Senior Financial Planning and Budgeting Analyst

• Analyze complex data to identify trends and opportunities for improvement.
• Develop dashboards and reports in Power BI to monitor key performance indicators.
• Create and implement data analysis solutions using the GCP platform.
• Work in the field to troubleshoot issues and implement telecommunications solutions.
• Optimize processes by creating VBA Macros.
• Extract and manipulate data using SQL.
• Collaborate with multidisciplinary teams to ensure operational efficiency.
• Propose and implement continuous improvements to systems and processes.

Telecommunications Operations Analyst

• Develop and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components and other platform technologies.
• Integrate Salesforce with other systems using APIs and integration tools.
• Collaborate with business analysts and other teams to translate requirements into effective technical solutions.
• Lead the resolution of complex issues and provide technical support to users and other teams.
• Stay up to date with Salesforce best practices and new features.

Senior Salesforce Developer

• Ensure N1 support for operations and Wholesale projects.
• Manage access to internal and third-party systems, ensuring security and compliance.
• Create and maintain technical project documentation, organizing the wiki and Git repositories.
• Actively participate in resolving service tickets to address incidents and problems via ITSM.
• Collaborate with development and infrastructure teams to optimize processes.

IT Operations Analyst – Mid-level

• Elaborar e controlar o orçamento de pessoas, acompanhando despesas e investimentos.
• Realizar análises de custo e headcount, identificando oportunidades de otimização.
• Desenvolver modelos e projeções financeiras para cenários de pessoal.
• Garantir a conformidade com as políticas internas e regulamentações externas.
• Apoiar a tomada de decisões estratégicas com informações precisas e análises aprofundadas.