Advarra

Implementation Specialist

• Master complex software applications, integrations and reports and their use within the clinical research industry
• Work with new customers to fully understand their current business processes and workflows while assisting with the implementation of technological solutions
• Map current state workflows into new, future state application workflows using process flow charting
• Develop and utilize use cases to analyze, define and document business requirements and application scenarios
• Provide guidance to internal stakeholders on customer enhancement requests
• Coordinate with other internal teams as necessary, to develop Statements of Work (SOWs) required to support new and implementing customers
• Assist in the completion of technical RFP questions for prospective customers
• Build a strong relationship with the customer project team to help ensure the success of the implementation
• Provide guidance to customers on best practices for integrating Advarra technology solutions into their research operations environment.
• Work closely with the implementation project manager to ensure on-time delivery of all milestones
• Perform other job-related duties as assigned.

Application Implementation Specialist

Financial Planning and Analysis

• Support client reporting requirements, including preparing protocol budget estimates and actual client spend schedules
• Assist with the financial system setup for new customers, contract awards and pricing schedules
• Prepare IRB invoices, review invoices for accuracy, distribute invoices, and perform other similar processes associated with the invoice-to-payments cycle
• Prepare journal entries and updating of periodic financial close schedules
• Respond to both internal business partner and external client inquiries
• Preparation of periodic KPIs for management
• Peer review of work performed by junior team members
• Create ad hoc reporting as needed
• Assist with acquisition related activities
• Maintain databases to ensure data is up to date and accurate
• Monitor shared mailbox; respond to invoice inquiries, credit memo requests, and fee schedule requests, etc.
• Other duties as assigned

Financial Analyst

Data Analyst

• Support Advarra’s Analytics and Reporting team, working closely with both Business Intelligence and Data Engineering to deliver reporting, dashboards, and data-driven insights.
• Create and maintain deliverables, conducting ad hoc analysis, and resolving business and technical issues.
• Understand and optimize data structure to drive consistent data capture and reporting.
• Lead situations where new data modeling is required to support the business.
• Follow best practice as defined by Data Engineering to support Business Intelligence needs.
• Drive collaboration with identification of required individuals necessary for identified resolutions.
• Work with Business and Product Management team to ensure appropriate requirements are captured and documented.
• Support the architect of solutions to support analytics needs.
• Understand all development in process, regardless of team ownership, for appropriate tracking and project updates.
• Participate in release management and deployment, where necessary.
• Monitor data feeds and engage with Data Engineering to resolve issues.

Business Intelligence Data Analyst II

Recruitment

• leading and strategizing complex recruitment campaigns focused on senior and specialized positions
• shaping and influencing the overall recruitment strategy
• owning business and stakeholder relationships, providing strategic guidance and coaching in close partnership with hiring managers
• developing innovative and targeted sourcing strategies to attract high-caliber candidates
• building talent networks in the life sciences industry
• overseeing the candidate assessment process
• mentoring and guiding junior team members
• managing recruitment projects, collaborating with cross-functional teams and stakeholders
• maintaining accurate and up-to-date candidate data within the applicant tracking system (ATS)
• providing thought leadership and insights on industry trends, best practices, and emerging recruitment technologies

Senior Recruiter

Business Analyst

• Support the Business Analytics and Reporting function as part of Data Sciences: Analytics & Reporting team
• Provide data analytics that help decision-making process and resource allocation
• Support Advarra in meeting objectives, creating, and maintaining deliverables, understanding data, ad-hoc analysis
• Facilitate problem solving and issue resolution
• Exhibit keen attention to detail while remaining aware of broader objectives
• Exhibit excellent analytical acumen and documentation skills
• Prioritize multiple timelines and competing goals

• Support the Business Analytics and Reporting function as part of Data Sciences: Analytics & Reporting team
• Provide data analytics that help the decision-making process and resource allocation within the business goals and budget
• Create and maintain deliverables, understanding data, ad-hoc analysis
• Understand business, system, and technical issues, facilitate problem solving and issue resolution
• Exhibit keen attention to detail while remaining aware of broader objectives
• Exhibit excellent analytical acumen and documentation skills, ability to prioritize multiple timelines and competing goals

Analyst

• Support the administration and distribution of client feedback surveys as part of Advarra’s Voice of the Customer (VoC) program.
• Assist with collecting, organizing, and validating client feedback data from surveys and other sources.
• Prepare routine reports and summaries using established templates and guidelines.
• Maintain and update dashboards and tracking files for client experience metrics under supervision.
• Help identify common themes or data anomalies in survey results and escalate findings to senior team members.
• Support root cause analysis efforts by gathering data and documenting observations.
• Follow established VoC “close-the-loop” processes, including logging feedback and tracking follow-up actions.
• Coordinate with internal teams to ensure timely and accurate data updates.
• Document processes, data definitions, and standard operating procedures as directed.
• Participate in team meetings, training, and knowledge-sharing activities to build skills in analytics and client insights.
• Perform other related duties as assigned.

Client Insight Analyst I

Inside Sales

• Sell Advarra products and services to customers and prospects in assigned segment
• Manage a pipeline from initial discovery to contract signature
• Achieve booking, revenue, and profit objectives within assigned account territories
• Identify sales opportunities through daily prospecting
• Qualify opportunities and efficiently leverage Advarra resources
• Consistent attainment of booking, revenue, and profit targets within assigned territory
• Daily prospecting efforts via various methods to build pipeline
• Directly responsible for closing sales transactions with clients and prospects
• Collaborate with the Contracts & Legal team to organize mutual NDAs, MSAs, etc.
• Partner with Advarra’s Service & Solution Sales Teams to support pipeline progression
• Collaborate with the marketing and sales teams to follow up on leads
• Deliver compelling presentations and product demonstrations virtually
• Maintain and update contact, account and opportunity data within company systems
• Provide exceptional customer service and build strong, long-term client relationships
• Prepare and deliver accurate sales reports and forecasts to management

Inside Sales Account Manager

• Sell Advarra products and services to customers and prospects in assigned segment (Sponsors, Academic Medical Centers, Health Systems, and/or related sites)
• Manage a pipeline from initial discovery to contract signature
• Achieve booking, revenue, and profit objectives within assigned account territories
• Identify sales opportunities through daily prospecting, qualifying opportunities, and efficiently leveraging Advarra resources to bring opportunities to a successful conclusion
• Consistent attainment of booking, revenue, and profit targets within assigned territory
• Daily prospecting efforts via various methods (calls, emails, messages, etc.) to build pipeline
• Manage and maintain a pipeline of prospective clients and opportunities in the CRM system
• Directly responsible for closing sales transactions with clients and prospects
• Collaborate with the Contracts & Legal team to organize mutual NDAs, MSAs, etc.
• Partner with Advarra’s Service & Solution Sales Teams (SSDs) to support pipeline progression
• Collaborate with the marketing and sales teams to follow up on leads generated from campaigns
• Deliver compelling presentations and product demonstrations virtually
• Maintain and update contact, account and opportunity data within company systems as directed including Salesforce
• Provide exceptional customer service and maintain strong, long-term client relationships
• Prepare and deliver accurate sales reports and forecasts to management

Client Services Representative

• Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
• Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion
• Documents and adheres to client requirements, including organizational and protocol notes
• Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations
• Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors
• Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours
• Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives
• Attends conferences and workshops, and completes assigned trainings promptly
• Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II

Client Services Coordinator I

Director

• Drive customer engagement and maximize product adoption for key Advarra technology solutions
• Develop and execute strategies for user adoption and customer experience optimization
• Build and maintain strong relationships with clients for proactive engagement
• Manage support of adoption programs, workshops, and resources for clients
• Leverage product usage analytics to identify trends and opportunities
• Collaborate with Product, Commercial, Marketing, and Client Success teams
• Identify and cultivate customer champions for success stories
• Provide input to Product Management on feedback and product enhancements

Client Engagement and Adoption Director – Site Technology

Data Scientist

• Focus on understanding existing models, assessing their performance, selecting optimal architectures, and fine-tuning them to meet specific domain and business needs
• Collaborate closely with data engineering, product, and domain teams to translate real-world research challenges into scalable, model-driven solutions
• Optimize and fine-tune large language models (LLMs) and domain-specific variants using proprietary datasets
• Evaluate model performance across key metrics and benchmarks
• Implement and operationalize LLM-based and retrieval-augmented (RAG) systems
• Collaborate with data engineering to ensure scalable, efficient model training, evaluation, and deployment pipelines
• Assess and select models that best align with domain-specific requirements and Advarra’s regulated research environment
• Partner with clinical and operational experts to translate research and trial challenges into measurable model evaluation frameworks
• Conduct model interpretability and bias analyses
• Document methodologies and validation results

Senior Data Scientist I

• Support client reporting requirements, including preparing protocol budget estimates and actual client spend schedules
• Assist with the financial system setup for new customers, contract awards and pricing schedules
• Prepare IRB invoices, review invoices for accuracy, distribute invoices, and perform other similar processes associated with the invoice-to-payments cycle
• Prepare journal entries and updating of periodic financial close schedules
• Respond to both internal business partner and external client inquiries
• Preparation of periodic KPIs for management
• Peer review of work performed by junior team members
• Create ad hoc reporting as needed
• Assist with acquisition related activities
• Maintain databases to ensure data is up to date and accurate