Advarra

Communications

• Gather, synthesize, and organize large amounts of complex technical information
• Write, edit, review, and publish technical content that expresses complex ideas clearly and accurately based on audience needs
• Write, edit, and publish release note documentation for product releases
• Develop task- and reference-based documentation and other deliverables
• Develop content in a variety of media; use judgment to choose the right tool for the communication challenge, such as diagrams, tables, and illustrations
• Collaborate effectively with peers across functions to create and validate technical deliverables
• Learn both the technical and business processes for assigned software and understand how the software supports department and overall business goals
• Manage own priorities and workload independently
• Demonstrate initiative in solving recurring challenges
• Identify opportunities to improve efficiency, accuracy, and customer experience through process enhancement, documentation improvements, and automation opportunities
• Perform other job-related duties as assigned

Technology Communications Specialist II

Director

• Serve in a team leadership role and operate as a client liaison
• Provide consultancy services for Advarra Consulting Client projects
• Assist sites and institutions to design, optimize, and scale research operations
• Partner closely with research, technology, clinical, and operational stakeholders
• Improve efficiency, quality, and impact of clinical research programs
• Maintain a goal of a billable utilization rate of 65% to ensure bonus eligibility

Director, Consulting

Auditor

• Conduct Good Pharmacovigilance Practice (GVP) audits (planning, agenda, physical or remote audit, and report writing)
• Evaluate investigator sites, CROs, and vendor compliance or qualification
• Prepare comprehensive audit reports detailing findings and root-causes
• Provide written audit reports in English
• If required will provide corrective actions support and present findings to QA leadership and stakeholders
• Work collaboratively with clients to ensure quality standards

Pharmaceutical Quality GVP Auditor – Freelance/Independent Consultant

Operations

• Manage the marketing systems, workflows, and execution for demand generation programs
• Build, test, and deploy marketing campaigns across HubSpot and Salesforce
• Ensure campaigns are properly tracked, compliant, and launched on schedule
• Build and maintain automation workflows to support lead nurturing and lifecycle management
• Execute and optimize email and nurture campaigns

Campaign Operations Associate

• Conduct Good Clinical Practice (GCP) audits (planning, agenda, physical or remote audit, and report writing)
• Evaluate investigator sites, CROs, and vendor compliance or qualification.
• Prepare comprehensive audit reports detailing findings and root-causes.
• Provide written audit reports in English.
• If required will provide corrective actions support and present findings to QA leadership and stakeholders
• Work collaboratively with clients to ensure quality standards.

Pharmaceutical Quality GCP Auditor – Consulting

• Conduct Good Clinical Practice (GCP) audits (planning, agenda, physical or remote audit, and report writing)
• Evaluate investigator sites, CROs, and vendor compliance or qualification.
• Prepare comprehensive audit reports detailing findings and root-causes.
• Provide written audit reports in English.
• If required will provide corrective actions support and present findings to QA leadership and stakeholders.
• Work collaboratively with clients to ensure quality standards.

Pharmaceutical Quality GCP Auditors, Consulting

Affiliate Manager

• Make independent technical and business decisions that have significant impact on customer satisfaction, operational performance, and long-term account health.
• Provide strategic insight and recommendations to internal leadership regarding customer trends, risks, product needs, and organizational priorities.
• Lead cross-functional initiatives requiring collaboration across Product, Operations, Finance, Commercial, and other internal teams.
• Drive alignment, ensure clear ownership, and coordinate execution of actions supporting customer success, operational excellence, and strategic growth.
• Serve as the primary escalation point for complex or high-visibility issues within assigned customer accounts.
• Apply expert judgment to assess risk, determine root cause, coordinate internal resources, and develop proactive solutions that support rapid resolution and protect the customer relationship.
• Develop and implement tools, dashboards, templates, and analytical models that provide visibility into customer health, operational performance, and strategic outcomes.
• Leverage insights to drive data-informed decision-making, identify trends, and recommend improvements.
• Mentor and support colleagues by sharing best practices, guiding resolution of complex account challenges, and contributing to team capability development.
• Model effective communication, strategic thinking, and customer management approaches.
• Build and maintain relationships with key stakeholders within their customer portfolio to enable a positive customer experience.
• Partner with customers to identify, develop and communicate ROI, throughout the customer lifecycle.
• Support Sales by identifying opportunities surfaced through strategic account insights.
• Provide actionable customer feedback that informs tactical product and service improvements, supplementing broader strategic recommendations.
• Participate, or lead, operational improvement efforts in alignment with broader enterprise initiatives led through the strategic partnership team.
• Develop customer success strategy for strategic and large enterprise accounts based on unique needs of the customer.
• Manage portfolio-wide account governance by coordinating recurring business reviews, tracking progress against defined goals, and ensuring cross-functional alignment.
• Proactively identify risks and opportunities and drive ownership of actions that support customer satisfaction, strategic growth, operational excellence, and long-term retention.