Advarra

Client Services Representative

• Serve as the main Sponsor, CRO and PI site contact on assigned studies
• Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you
• Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation
• Demonstrate advanced understanding of multiple types of Protocol and Site Submissions
• Document and execute client customizations as requested; process change requests for approved Protocols
• Manage vendor relations and documentation for foreign language translations
• Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error
• Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt
• Escalate any customer or timeline issues to management

Client Services Coordinator II

Full-stack Engineer

• Develop web-based systems built using Java EE technologies in a multi-tiered environment.
• Develop user interfaces built using JavaScript and other browser-based technologies with a focus on usability, security, cross-browser compatibility, and performance.
• Determine operational feasibility through analysis, problem definition, requirements gathering, solution development, and solution proposal.
• Adhere to coding standards and security practices.
• Collaborate and add value through participation in peer code reviews.
• Work collaboratively and professionally with other team members.
• Develop, integrate, and deploy object-oriented system solutions for web applications.
• Document and demonstrate solutions by writing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Perform technical root cause analysis and outline corrective action for given problems.
• Review product and/or application information for technical accuracy, as needed.
• Mentor less experienced Software Engineers.
• Confer with users/focus groups, studying systems flow, data usage, and work processes.
• Utilize software engineering tools in the software development process.
• Design and develop new core functionality.

Software Engineer II

Analyst

• assist in the ongoing conduct of the organization’s quality program
• ensure the organization remains in compliance with Standard Operating Procedures (SOPs), Good Clinical Practices (GCP) and applicable regulatory requirements
• assist with implementation and documentation of quality program procedures
• maintain a working knowledge of SOPs, Federal Regulations, Guidance Documents and accreditation standards
• assist in the creation and development of SOPs as necessary
• assist with facilitating, hosting, and reporting of external client audits and regulatory inspections
• participate in review of requirements related to new processes, new service introduction, and changes in technology
• verify whether processes meet specified requirements
• assist with and participate in cross-functional problem-solving projects
• establish and maintain records of quality improvement practices
• assist with conduct internal audits
• collect, analyze and report data and information
• assist with conducting, tracking, and resolving company-wide quality events and Corrective/Preventative Actions investigations
• monitor the implementation of those actions
• analyze overall findings for trends and key process failures
• provide input for training regarding identified quality trends
• work collaboratively with staff to identify and lead the implementation of continuous improvement efforts and support strategic initiatives
• assist QA leadership in providing feedback on quality findings
• assist with reporting of quality events, trends, risks and losses
• assist with tracking and reporting of regulatory training as needed
• facilitate and conduct audits of research sites and service providers as directed
• act as a functional area Subject Matter Expert
• assist with daily oversight of team processes
• develop and document work instructions for Team
• suggest and lead process improvement initiative(s)
• represent the team and/or functional area in intradepartmental meetings

Quality Analyst

Growth Marketing

• Qualify inbound leads and conduct discovery to understand prospect needs
• Respond to inbound and live chat inquiries in real time or within defined SLAs to ensure no opportunity is missed
• Engage with prospects via live chat, phone, email, and social channels to generate new opportunities
• Manage in-market accounts by researching stakeholders, mapping buying centers, and identifying opportunities for outreach
• Schedule and coordinate meetings or demos between qualified prospects and Account Executives
• Log all prospect interactions and maintain accurate records in Salesforce
• Collaborate with Marketing to ensure timely follow-up on campaigns and events
• Track, measure, and report on SDR activity and results, meeting or exceeding weekly/monthly targets
• Stay informed on Advarra’s product portfolio, industry trends, and competitor landscape

Inbound Growth Specialist

Performance Marketing

• Own and evolve Advarra’s demand generation strategy
• Lead account-based marketing programs across enterprise and mid-market segments
• Orchestrate multi-channel programs that engage prospects and customers
• Optimize paid media strategy across search, social, display, and retargeting
• Continuously optimize audience segmentation, spend allocation, and creative performance
• Champion innovation through emerging technologies
• Partner with commercial leadership to develop cohesive go-to-market execution
• Establish strong feedback loops to continuously improve conversion rates
• Own and refine funnel performance

Senior Director, Demand Generation

QA Engineer

• QA oversight of CMOs
• Periodic audits of CMOs and testing laboratories
• Establish and manage quality agreements
• Oversee quality processes relevant to outsourced activities
• Change control
• Deviation/CAPA management
• Product release
• Annual product reviews
• Conduct quality risk assessments of CMOs
• Review and approve all quality records generated by CMOs

Head of Quality Assurance, GMP/CMC

Customer Support

• Provide support via e-mail, Chat, or ticket system to respond to inquiries and troubleshoot complex issues
• Develop good working relationships and build trust with customers
• Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly
• Act as a customer advocate during escalations, assigning specific action items to other team members as necessary to deliver timely resolutions

Product Support Specialist

Manager

• Draft and negotiate a variety of contracts, including master agreements (containing SaaS subscription terms) data privacy agreements, statements of work, software user agreements, business associate agreements, and consulting services arrangements
• Coordinate with internal and external subject matter experts, including external counsel when needed
• Drive the contracting process and serve as point of contact for internal stakeholders and customers
• Respond to inquiries regarding contract interpretation and compliance
• Support continuous improvement of internal processes
• Establish and build good working relationships with internal clients, based on mutual trust and respect, as well as knowledge of the company’s business, needs, and goals
• Work on additional legal or contracting projects as directed
• Maintain contractual records and documentation
• Participate in training new staff
• Other duties as assigned

Contracts Manager

Auditor

• Conduct GCP, GMP, GLP, GcLP, and/or IT/CSV audits.
• Evaluate investigator sites, CROs, and vendor compliance.
• Provide written audit reports with clear corrective actions.
• Work collaboratively with clients to ensure quality standards.

GxP Auditor

• Conduct Computer System Validation (CSV) audits for life science clients
• Assess compliance with GxP regulations and client requirements
• Develop audit reports and provide recommendations
• Collaborate with client teams to ensure remediation actions are implemented

CSV Auditor

Clinical Research

• Coordinate research projects and support study execution
• Collect, analyze, and manage clinical data
• Collaborate with cross-functional teams to maintain study compliance

Clinical Research Coordinator

• Conduct GCP, GMP, GLP, GcLP, and/or IT/CSV audits
• Evaluate investigator sites, CROs, and vendor compliance
• Provide written audit reports with clear corrective actions
• Work collaboratively with clients to ensure quality standards

• Conduct Computer System Validation (CSV) audits for life science clients.
• Assess compliance with GxP regulations and client requirements.
• Develop audit reports and provide recommendations.
• Collaborate with client teams to ensure remediation actions are implemented.

GxP Auditors

• Conduct GCP, GMP, GLP, GcLP, and/or IT/CSV audits.
• Evaluate investigator sites, CROs, and vendor compliance.
• Provide written audit reports with clear corrective actions.
• Work collaboratively with clients to ensure quality standards

Social Media Manager

• Oversee day-to-day management of Advarra’s social channels
• Plan, create, and schedule engaging content across various social media channels
• Create social campaign plans and content to optimize marketing assets
• Collaborate with the content writer and creative team to develop high-quality assets
• Monitor and respond to comments, messages, and mentions promptly
• Track, analyze, and report on key performance metrics
• Stay updated on social media trends, tools, and compliance best practices
• Develop and maintain social media governance policies and content guidelines

• Efficiently respond to customer inquiries via phone, email, chat queues and ticketing system
• Effectively troubleshoot and document cases, own customer cases until resolution
• Identify customer needs and assist customers in the use of product features
• Utilize the company’s customer support system to record and escalate customer cases
• Communicate effectively with healthcare professionals and understand industry workflows
• Build and maintain expert knowledge of company software applications
• Build and maintain clinical research and healthcare industry knowledge
• Perform other job-related duties as assigned
• Work hours are 8:00pm to 5:00pm generally and will require ability to work late shift and cover the on-call support at times

Client Services Coordinator II

Software Engineer II

Quality Analyst

Inbound Growth Specialist

Senior Director, Demand Generation

Head of Quality Assurance, GMP/CMC

Product Support Specialist

Contracts Manager

GxP Auditor

CSV Auditor

Clinical Research Coordinator

GxP Auditor

GxP Auditor

GxP Auditor

CSV Auditor

GxP Auditors

GxP Auditor

Social Media Manager

Product Support Representative