Coordinator II, Client Experience

Advarra

IRB Coordinator managing client experience and support for clinical research at Advarra. Driving process improvements, ensuring client satisfaction, and collaborating with internal teams.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $54,029 - $89,148 per yearWebsite

About the role

Key responsibilities & impact

Collaborates with management and Team Lead to drive process enhancements and contributes to the execution of departmental and company strategies
Acts as a point of contact for IRB customers and provide exceptional customer service to enhance the client experience
Demonstrates comprehensive understanding across various IRB processes and submission requirements
Proactively supports the clients, both internal and external, by assisting in a variety of tasks
Upholds high standards of accuracy and attention to detail, collaborating with internal teams to ensure client satisfaction
Ensures timely responses to customer inquiries
Document and track client experience data in system for continuous improvement
Escalates client concerns promptly to relevant Team Lead and/or Manager
Collaborate with internal teams to promptly resolve client issues and concerns, proactively addressing potential issues
Provide client feedback through appropriate channels
Participate in process improvement discussions
Act as the primary contact for Advarra teams and CIRBI support, effectively communicating client needs and feedback
Conduct CIRBI demonstrations to clients
Subject matter expert for IRB processes and requirements
Participate in assigned projects
Completes tasks, as assigned

Requirements

What you’ll need

Bachelor’s degree in business, communication or Science related field or High School Diploma with three (3) years’ industry experience
Three (3)+ years’ experience in an IRB, health related field, or clinical research
Must be comfortable evaluating a situation, exercising good judgment and discretion, and making decisions on matters of significance with the assistance of the Team Lead and/or Manager
Understanding of FDA and OHRP regulations and guidance and ICH guidance for informed consent and institutional review boards
Intermediate computer skills, including MS Office products and CRM software

Benefits

Comp & perks

health coverage
paid holidays
variable bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IRB Submission RequirementsClinical Research ExperienceProcess ImprovementData TrackingClient Feedback Documentation

Soft Skills

Attention to DetailGood JudgmentDecision-MakingCollaborationCustomer Service