Coordinator II, Client Experience

Advarra

IRB resource assisting clients with onboarding and ensuring satisfaction at Advarra. Innovating processes for improved service delivery in clinical research.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $54,029 - $89,148 per yearWebsite

About the role

Key responsibilities & impact

Collaborates with management and Team Lead to drive process enhancements and contributes to the execution of departmental and company strategies
Acts as a point of contact for IRB customers and provide exceptional customer service to enhance the client experience
Demonstrates comprehensive understanding across various IRB processes and submission requirements
Proactively supports the clients, both internal and external, by assisting in a variety of tasks
Ensures timely responses to customer inquiries

Requirements

What you’ll need

Bachelor’s degree in business, communication or Science related field or High School Diploma with three (3) years’ industry experience
Three (3)+ years’ experience in an IRB, health related field, or clinical research
Understanding of FDA and OHRP regulations and guidance and ICH guidance for informed consent and institutional review boards
Intermediate computer skills, including MS Office products and CRM software

Benefits

Comp & perks

Health coverage
Paid holidays
Variable bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IRB ProcessesRegulatory ComplianceClinical ResearchSubmission RequirementsInformed Consent Knowledge

Soft Skills

CollaborationProactive SupportExceptional Communication