adm Group

Customer Success Manager

• Strategy development for key CRM accounts, defining and implementing strategic directions that address client challenges and deliver tangible commercial value.
• Refine and optimize the agency’s Strategy & Planning platform, creating an environment that allows the team to deliver at its full potential.
• Act entrepreneurially to drive growth by activating the agency proposition and productizing strategic offerings, particularly in data strategy.
• Champion the visibility and understanding of Strategy & Planning across the agency and wider industry, contributing your voice and expertise to thought leadership initiatives.
• Utilize data, customer insight, and cultural understanding to create strategies that deliver measurable impact across marketing funnels.
• Participate in pitches, RFPs, and other business development opportunities to drive agency growth.

CRM Strategist – Planner

Account Manager

• Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships.
• Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.​
• Drive client sales and profitability by developing value-driven solutions and ensuring cost control.
• Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items.
• Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
• Maintain proactive client communication and address any concerns or challenges within agreed SLAs.​
• Collaborate across internal teams and external partners to meet all deadlines.​
• Support sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).
• Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
• Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
• Track and analyze program performance, generating regular updates/reports to client and leadership.
• Use data insights to make recommendations for ongoing improvements and future program planning.

Account Manager – Print, Point-of-Sale, Promotional

Consultant

• We’re always on the lookout for passionate and talented digital freelancers to join our network and grow with us. If you thrive on creating data-driven, customer-first experiences, we’d love to hear from you.
• We regularly engage freelancers across a variety of roles, including:
• - Digital Consultants
• - CRM Consultants
• - Email Marketing Specialists
• - Email Marketing Managers
• Typical working locations in the US include New York and Stamford, CT, with hybrid/remote working arrangements available.
• If you're interested in collaborating with us, get in touch — we’d love to connect.

Freelance Digital Consultant

• As a Senior Account Manager, you will play a crucial role in overseeing the management and growth of your account. The Senior Account Manager will be responsible for achieving commercial targets, delivering “new from existing” client growth, and ensuring executional excellence in collaboration with colleagues across support functions.
• They will inspire and excite our clients and deliver on key commercial principles for both client and adm.

Senior Account Manager

Account Executive

• Senior leadership role leading the client teams, developing and sustaining client relationships with the ability to advance and elevate relationships within an account
• Main point of contact for client stakeholders for all design, manufacturing, print, POS, and premium/incentive-related projects including preparing and leading all ongoing monthly and quarterly client performance reviews
• Work collaboratively with senior client stakeholders to identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus and alternative manufacturing, print, POS, and premium/incentive-related items or programs in development to deliver value and enhance ROI for our clients
• Devise and deliver all internal and external process enhancements to ensure excellent and consistent delivery of our outsourcing procurement and service model, achieving all operational KPIs and satisfying all contractual obligations
• Align with the Key Account Management approach to track progress and measure client risk Business Development and Business Planning
• Participate in the formation of proposals for business expansion within existing client sites; ensure the successful introduction and implementation of new contracts or services
• Expand understanding of client’s business, their industry, and key developments
• Participate in the strategic planning process for the region and develop effective strategic plans and annual objectives for accounts
• Leverage cross functional people and capabilities within adm-Indicia to ensure all new business opportunities; acquisition or expansion, have agency in the position to win
• Ensure the continuous review and improvement of client metrics and reporting
• Develop and maintain flexible staffing targets based on profitability
• Manage the strategic allocation of resources • Foster a culture of excellence and ensure continuous improvement through the consistent employment of business best practices
• Responsible for successful P&L management, including delivering against budgets, revenue forecasting, and tracking performance KPIs
• Accountability for the overall financial performance of the accounts against budget
• Manage the budgeting process with the Commercial Finance Manager and Account Director
• Ensure all direct reports are clear about financial targets and annual business goals and support their achievements
• Ensure a structured plan for profit enhancement is in place and is monitored closely for performance People Management and Development
• Work closely with all levels, including senior and executive management, managers, and staff at client sites across the region
• Manage the selection, development, retention, motivation, and performance management of direct reports
• Ensure all Human Resources matters are managed effectively and consistently
• Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place
• Manage the succession planning process for team members
• Identify and ensure training and professional development requirements of the team are established, executed, and monitored

Group Account Director

Procurement

• Own category outcomes across the Americas for Promotional Premium Merchandise.
• Set the category vision, supplier panel strategy, governance model, and performance standards.
• Partner with senior stakeholders to deliver multi-year savings, profitability, and risk management results.
• Define category roadmaps, supplier panel design, and operating rhythm (QBRs, performance standards).
• Lead high-impact commercial frameworks: rebates/fees, rate-card strategies, indexation, service-level credits, and implementation controls.
• Influence Account Leadership and buying team adoption; resolve conflicts between speed, cost, quality, and compliance.

Strategic Sourcing Category Director – Point of Sale, Print

Chief Marketing Officer

• Drive account growth, unlock commercial opportunities, and build senior-level client partnerships.
• Grow revenue within existing accounts.
• Unlock new business opportunities.
• Elevate client partnerships to executive level.
• Turn shopper strategy into sustainable business growth.
• Operate as a senior advisor to clients — connecting brand ambition to retail performance — while owning the financial health and expansion of your portfolio.

Shopper Marketing Director

Designer

• Lead the execution of secondary packaging and co-packing projects from concept to final delivery, ensuring timelines, quality, and cost targets are met.
• Create and maintain accurate product master data and co-packing specifications in SAP, ensuring full system compliance and data integrity.
• Collaborate with suppliers and co-packers to implement and optimize secondary placements, resolving technical or operational challenges when needed.
• Manage technical documentation, including material specifications, artwork coordination, and cutter drawings, within the end-to-end co-packing process.
• Ensure continuous alignment with cross-functional teams (planning, logistics, marketing, and sales) to enable smooth and efficient execution.

Copacking Design Specialist

Product Manager

• Own the end-to-end product lifecycle, from vision and roadmap to launch and optimisation.
• Collaborate with Operations, Client Services, Engineering, and Commercial teams to identify needs and deliver solutions.
• Drive digitisation, automation, and workflow improvements across print, marketing, and production processes.
• Translate technical concepts into clear business and operational benefits for stakeholders.
• Lead Agile delivery, including sprint planning, backlog refinement, and incremental value delivery.
• Use data and metrics to inform decisions, track performance, and optimise products.
• Champion change adoption, supporting teams to embrace new tools, processes, and ways of working.
• Maintain high standards in documentation, training materials, and process flows, ensuring quality and compliance.

Product Manager – AI, Automation, MarTech

QA Engineer

• Support the creation, improvement and maintenance of test assets, including regression suites across products and regions.
• Develop test strategies and plans based on project requirements, identifying early defects and ensuring testability.
• Write and execute manual and automated tests, documenting results clearly for knowledge transfer.
• Log defects with strong technical and functional insight to support quick resolution.
• Create and maintain database test automation scripts where required.
• Work closely with QA Leads, QA Manager and development teams to uphold consistent testing standards and processes.
• Conduct technical systems testing and support additional testing types (performance, security, device, usability).
• Build subject-matter expertise in relevant applications and use this knowledge to strengthen QA quality.
• Contribute to continuous improvement of QA tools, processes and innovation (including adoption of AI).
• Monitor testing progress, report status, and take ownership of quality throughout the delivery lifecycle.

Technology QA Analyst

Scrum Master

• Coach and develop high‑performing delivery teams across production, marketing, digital, data and automation.
• Guide teams in adopting Agile practices, improving ways of working and enabling continuous improvement.
• Proactively remove blockers and optimise workflow from ideation through to delivery.
• Operate confidently in both structured and unstructured environments, supporting Agile, Waterfall, DevOps, BAU and hybrid models.
• Champion transparency, collaboration and process optimisation across cross‑functional teams.
• Keep teams focused on delivering high‑quality outcomes that drive automation, efficiency and customer value.

Producer

• Ensure the artworking briefings received from the clients are clear in terms of requirements and technical information, before being forwarded to our studio teams for production.
• Advise the client from a technical/creative point of view on their requirements, providing day-to-day support.
• Keep all projects under tight control by proactively checking the studio’s progress and correctly managing the prioritisation of the tasks.
• Check the artworks before they reach the client to verify that the brief matches the result.
• Follow up of the projects to ensure that deadlines are achieved.
• Closing the projects in the systems once the client has received the final files.
• Offer an efficient and quality service at all times.
• Ensure that we receive the POs so that we can submit projects for invoicing.
• Collaboration with our studios to ensure the best service standards.
• Support in information processes and Reporting.