Senior Account Manager

adm Group

Senior Account Manager overseeing client accounts and leading project execution in a hybrid work environment. Involves collaboration with teams and managing supplier relationships.

Posted 6/2/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Understand our clients’ business, and their goals/needs; ensure they feel valued.
Develop and implement strategy to grow account; Identify new business opportunities within your portfolio.
Work independently and with team members to drive efficiencies and problem-solve. Escalate issues/challenges to your manager, communicate resolutions effectively.
Build effective relationships with clients, proactively and professionally lead client relationships, ensuring their expectations are exceeded.
Build, lead and motivate cross functional teams; establish an engaging environment aligned to our company values.
Identify and resolve any/all issues relating to client within agreed SLA’s.
Collaborate and build relationships with internal support departments and key external suppliers.
Collaborate with internal and external teams in the strategic planning and tactical execution of results-driven campaigns for promotional/premium related projects.
Prepare and provide professional presentations to clients and customers.
Provide leadership and management to the team, including setting goals and objectives, managing workload and priorities, and ensuring the team meets client deliverables.
Identify training and development needs of team members and provide opportunities for growth and development.
Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
Review creative concepts and physical samples to ensure brand and project alignment.
Track and analyze program performance, generating regular updates/reports to client and leadership.
Use data insights to make recommendations for ongoing improvements and future program planning.

Requirements

What you’ll need

Bachelor’s degree with 5+ years of experience working for a promotional product, or procurement outsource agency, servicing CPG/retail client brand teams.
3+ years of leadership/management experience
Prior experience overseeing campaigns that include print, point-of-sale, tradeshow booths or experiential production.
Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
Self-starter with a resourceful, solution-oriented approach to problem solving.
Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
Culturally aware and able to communicate effectively across international teams.
Excellent written and verbal communication skills with a confident, client-facing presence.
Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
Comfortable working in a fast-paced environment with shifting priorities.

Benefits

Comp & perks

Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
Work Environment: Hybrid - 3 days/week in office
Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementorder managementdata analysiscampaign managementsupplier relationship managementissue resolutionstrategic planningtactical executionpresentation skillsaccount growth

Soft Skills

leadershipcollaborationproblem solvingorganizationtime managementprioritizationmultitaskingcommunicationcultural awarenessteam motivation