Customer Success Manager
Staples Promotional Products
SFDC
Job Level
Junior
Tech Stack
DrupalOpen SourceSFDC
About the role
- Maintain account retention while providing exceptional customer service and developing client relationships
- Identify and close entitlement change opportunities within existing customer base
- Coordinate with business users and procurement to ensure timely execution of renewals
- Update and maintain Sales and Customer Success database as appropriate
- Generate trusted relationships with customers and act as customer advocate within Acquia
- Manage issue resolution and day-to-day account management
- Ability to manage multiple systems and administration at once
- Collaborate with Sales, Technical Support and Finance
Requirements
- 1+ year experience interacting with customers and internal stakeholders
- Strong leadership, teamwork, communication & cross-group collaboration skills
- Must be able to proactively drive account retention with minimal oversight from management
- Can explain/present solutions in the context of the business requirement
- Can identify expansion opportunities when speaking to a customer
- Incredibly detail oriented, ability to manage multiple/conflicting priorities
- Ability to perform in a fast paced environment
- Google Suite (Gmail, Google Calendar, Google Docs/Sheets, etc.) experience a plus
- Experience with Salesforce.com, Gainsight, or other CRM tools are a plus
