Staples Promotional Products

Customer Success Manager

Staples Promotional Products

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

JuniorMid-Level

Tech Stack

SFDC

About the role

  • Staples is business to business; customer service team supports the company through confidence, knowledge, and commitment to customers
  • Manages a team of CSC associates which includes hiring, coaching, development, training and performance management
  • Optimizes efficiencies by leveraging individual and team strengths, delegating tasks and driving consistency in process and support organization-wide
  • Consistently searches for ways to improve service by proactively seeking feedback from key business partners
  • Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources
  • Proactively identifies and anticipates business partner needs, expectations and requirements
  • Conducts research and manages special projects as necessary
  • Understands internal landscape, business logic and systems
  • Participates in ad hoc projects as required by changing business goals and Sales requests
  • Oversees escalated customer issues

Requirements

  • Exceptional problem solver
  • Ability to work with cross-functional groups
  • Strong organizational and time management skills
  • Ability to think strategically combined with 'on your feet' thinking
  • Ability to multi-task
  • Detail-oriented with a high level of personal accountability
  • Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload
  • Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
  • High School Diploma or GED
  • Minimum 2+ years of experience in a customer facing role
  • Management experience (preferred)
  • Project Management experience (preferred)
  • Experience working in sales organization(s), directly with Sales (preferred)
  • MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com (preferred)