Client Success Manager
Marathon Health
Customer Success Manager
Staples Promotional Products
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Staples is business to business; customer service team supports the company through confidence, knowledge, and commitment to customers
- Manages a team of CSC associates which includes hiring, coaching, development, training and performance management
- Optimizes efficiencies by leveraging individual and team strengths, delegating tasks and driving consistency in process and support organization-wide
- Consistently searches for ways to improve service by proactively seeking feedback from key business partners
- Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources
- Proactively identifies and anticipates business partner needs, expectations and requirements
- Conducts research and manages special projects as necessary
- Understands internal landscape, business logic and systems
- Participates in ad hoc projects as required by changing business goals and Sales requests
- Oversees escalated customer issues
Requirements
- Exceptional problem solver
- Ability to work with cross-functional groups
- Strong organizational and time management skills
- Ability to think strategically combined with 'on your feet' thinking
- Ability to multi-task
- Detail-oriented with a high level of personal accountability
- Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload
- Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
- High School Diploma or GED
- Minimum 2+ years of experience in a customer facing role
- Management experience (preferred)
- Project Management experience (preferred)
- Experience working in sales organization(s), directly with Sales (preferred)
- MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com (preferred)
