Senior Key Account Manager
Solenis
Account Manager
Acoustic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own a portfolio of mid-market B2C marketing customers, focusing on growth, renewal, and long-term success.
- Develop a deep understanding of each customer’s goals, KPIs, and engagement strategies to proactively identify upsell and cross-sell opportunities.
- Partner closely with Customer Success, Product, and Marketing to deliver tailored solutions that drive measurable outcomes.
- Lead business reviews and strategic planning sessions to highlight value, adoption trends, and expansion opportunities.
- Maintain detailed account plans, using CRM tools to track health, opportunity status, and expansion potential.
- Consistently meet or exceed monthly growth and retention goals.
- Successfully complete all sales enablement programs to develop a detailed understanding of Acoustic’s offerings (Software and Services) to deliver differentiated value propositions and solutions to prospective clients.
- Leverage the CRM (Customer Relationship Management) as a sales accelerator to ensure accurate forecasting and reporting.
Requirements
- 3+ years of experience in SaaS account management, customer growth, or customer success roles, ideally in MarTech or marketing automation.
- Proven track record of expanding existing accounts and driving measurable revenue growth.
- Strong business acumen with the ability to connect marketing technology to business outcomes and ROI.
- Skilled at building trusted advisor relationships with mid-market and enterprise customers.
- Excellent communication, presentation, and negotiation skills.
- Experience using CRM tools (Salesforce preferred) for forecasting and pipeline management.
- Familiarity with MEDDPICC or similar value-based qualification methodologies a plus.
- Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, and Product teams.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS account managementcustomer growthcustomer successrevenue growthbusiness acumenmarketing technologyCRM toolsforecastingpipeline managementMEDDPICC
Soft skills
communicationpresentationnegotiationtrusted advisor relationshipscollaborative mindsetcross-functional teamwork
