Acoustic

Content Marketing Manager

• Audit the current brand–visual identity, voice, and positioning expression, and deliver a cleareyed assessment of what's working, what isn't, and what needs to evolve
• Own Acoustic's brand standards and ensure consistent application across every external surface: web, product, sales, events, customer comms and partner materials
• Partner with the Director of PMM to align brand expression with product positioning — these two functions must reinforce each other, not diverge
• Serve as the internal arbiter of brand quality, with the authority and judgment to push back when output doesn't meet the standard
• Manage and develop the in-house Designer, setting a clear creative direction and building a design system that scales across formats and channels
• Own the visual identity system — not just the logo and colors, but the templates, layouts, and standards that make Acoustic's design output recognizable and consistent
• Brief and manage agency partners for large-scale creative production — video, campaign creative, and event materials — maintaining brand integrity across all output
• Own Acoustic's brand voice guidelines and ensure they're embedded into everything from website headlines to sales decks to product UI copy
• Manage the Content Strategist, setting quality standards and maintaining editorial oversight across all brand-facing copy
• Be willing to roll up your sleeves and write when needed, especially in the early months as the team is being built
• Own content as a demand channel — not just a publishing function — with clear metrics connecting editorial output to pipeline contribution and brand awareness
• Partner with the Director of Demand & Growth on the editorial calendar, thought leadership strategy, blog cadence, and content distribution
• Work closely with the Director of Demand & Growth to ensure content assets are built for campaign use, not just organic discovery
• Lead and develop a Senior Content Strategist who drives content across the full marketing mix — from product GTM and website to brand campaigns, paid media, and customer communications — while upholding brand voice and writing guidelines.
• Own the end-to-end creative production process, from brief to delivery, for all brand and campaign assets
• Build a production system that is fast, repeatable, and quality-controlled, even with a lean inhouse team
• Establish clear intake, prioritization, and feedback processes so the team isn't a creative bottleneck for the rest of marketing
• Utilize AI as a true partner and force multiplier — you build and manage agents to help in creative production

Director, Brand – Content

Customer Success Manager

• Understand each customer’s business objectives and effectively communicate the value of Acoustic Connect, ensuring successful adoption and ongoing utilization
• Develop account strategies aligned with Acoustic’s GTM motions and each customer’s business priorities
• Build and sustain multi-threaded relationships with stakeholders and decision-makers, including C-level executives, with the goal of becoming a trusted advisor across all lines of business
• Work with clients to build a mutually agreed-upon objectives with clear performance KPIs that tie platform usage to business outcomes
• Proactively monitor customer health and execute designated playbooks focused on maximizing product adoption and driving retention; leverage Planhat and connected usage data to maintain a real-time view of your portfolio—identifying risk signals, stalled objectives, and expansion opportunities before they surface on a call
• Conduct regular business reviews to assess adoption and surface issues.
• Identify expansion opportunities within assigned accounts—both within Acoustic Connect and across the broader Acoustic portfolio
• Partner with the Implementation and Onboarding teams to lead discovery into client goals and successfully project-manage client onboardings
• Own the customer experience through by coordinating internally with PS and Support, setting clear milestones with the customer, and ensuring continuity of engagement and value realization throughout the process
• Facilitate cross-functional collaboration with Support, Services, Product, and Solution Engineering to resolve client issues quickly and meet account performance objectives

Manager

• Take ownership of the in-progress Sanity CMS implementation and Next.js codebase from the current agency, completing the migration and establishing development standards
• Serve as the sole technical owner of acoustic.com – architecture, implementation, performance, and evolution
• Manage Vercel deployments, pipeline configuration, preview environments, and edge functions
• Own Core Web Vitals and site performance as a standing priority, not a one-time project
• Design and maintain Sanity schemas, content models, and editorial workflows that empower non-technical team members to publish without developer dependency
• Partner closely with the Designer and Content team to translate creative and editorial needs into scalable build specs
• Build and maintain reusable Next.js component libraries that accelerate future development
• Partner with our SEO agency to receive strategic direction on technical requirements, then own the implementation end-to-end
• Execute technical SEO infrastructure: crawlability, indexing, structured data, site architecture, page speed, and redirect management
• Serve as the technical bridge between SEO strategy and site performance, ensuring recommendations actually ship
• Own the technical integrations that power our GTM stack – analytics, personalization tooling, marketing automation, and product demo platforms (Arcade)
• Maintain integration health and troubleshoot issues across connected systems
• Build and deploy AI agents using Claude to handle repeatable development tasks – content publishing workflows, component scaffolding, regression testing, dependency updates
• Continuously evaluate how to deepen your use of Claude across the development lifecycle – Acoustic runs a robust Claude implementation with full support and resources to build, experiment, and scale
• Operate as a multiplied team of one: the expectation is high output with intentional use of automation, not simply hard work

Senior Web Development Manager

Sales Development Rep

• Drive high-volume outbound prospecting via cold calls, emails, and LinkedIn. This is a hands-on role with real pipeline ownership
• Qualify prospects using MEDDPICC and set well-prepped meetings that give our AEs a real shot at winning
• Own your activity metrics. You’re motivated hit weekly and monthly targets for calls, connects, and set meetings
• Work closely with AEs to sharpen targeting, iterate on messaging, and feed a pipeline that converts
• Maintain accurate data in Salesforce so the team has a clear view of what’s in motion

Director, Brand – Content

Customer Success Manager

Senior Web Development Manager

Enterprise Sales Development Representative