Customer Success Manager

Acoustic

Customer Success Manager working with Acoustic Connect customers, ensuring successful adoption and driving measurable business value from the platform.

Posted 5/5/2026full-timeRemote • Minnesota, North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Understand each customer’s business objectives and effectively communicate the value of Acoustic Connect, ensuring successful adoption and ongoing utilization
Develop account strategies aligned with Acoustic’s GTM motions and each customer’s business priorities
Build and sustain multi-threaded relationships with stakeholders and decision-makers, including C-level executives, with the goal of becoming a trusted advisor across all lines of business
Work with clients to build a mutually agreed-upon objectives with clear performance KPIs that tie platform usage to business outcomes
Proactively monitor customer health and execute designated playbooks focused on maximizing product adoption and driving retention; leverage Planhat and connected usage data to maintain a real-time view of your portfolio—identifying risk signals, stalled objectives, and expansion opportunities before they surface on a call
Conduct regular business reviews to assess adoption and surface issues.
Identify expansion opportunities within assigned accounts—both within Acoustic Connect and across the broader Acoustic portfolio
Partner with the Implementation and Onboarding teams to lead discovery into client goals and successfully project-manage client onboardings
Own the customer experience through by coordinating internally with PS and Support, setting clear milestones with the customer, and ensuring continuity of engagement and value realization throughout the process
Facilitate cross-functional collaboration with Support, Services, Product, and Solution Engineering to resolve client issues quickly and meet account performance objectives

Requirements

What you’ll need

3+ years of experience in a Customer Success or account management role at a SaaS company, with direct ownership of your clients outcomes.
Proven success partnering with customers to maximize value across multiple products and identify strategic expansion opportunities
Consistent track record of meeting or exceeding renewal rate targets
Experience leading regular business reviews and using data to inform decisions about product usage, adoption, and growth
Strong ability to build and maintain relationships across multiple stakeholder levels, including C-suite executives
Excellent communication and presentation skills—you can translate complex technical capabilities into clear business value
Experience with Planhat, Gainsight, Salesforce, or similar CSP and CRM platforms; comfort using usage data and health signals to drive prioritization and customer conversations
**Nice to Have**
Experience in Marketing Technology (Martech) or digital marketing platforms
Hands-on familiarity with customer data platforms (CDPs), journey orchestration, or marketing automation tools—especially platforms like Salesforce Marketing Cloud, Adobe, Braze, or Klaviyo that prospects and customers may be migrating from or comparing against
Experience building or contributing to customer advocacy programs including case studies, webinars, or public reference accounts

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Acoustic Website LinkedIn All Job Openings 501 - 1000 employees ☁️ SaaS 🛍️ eCommerce 💰 Private Equity Round on 2022-10 SaaS
Marketing
eCommerce Acoustic is a company that provides a customer engagement platform, Acoustic Connect, designed to streamline multichannel marketing efforts. The platform enables businesses to manage email, SMS/MMS, mobile push, and WhatsApp communications at scale, understand customer intent, and personalize the customer journey. Acoustic also offers Tealeaf by Acoustic, a digital experience analytics tool that provides actionable customer insights to improve conversion rates and reduce abandonment. The company aims to empower marketers with tools that enhance personalization, journey orchestration, and customer data management, making it easier to create segments, send messages, and capture customer insights without the need for additional teams or tools. Acoustic serves industries such as retail and ecommerce, media and entertainment, travel and hospitality, gaming, and financial services. Customer Success Manager 🔥 11 minutes ago 🌲 North Carolina, Minnesota, +1 more states – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Understand each customer’s business objectives and effectively communicate the value of Acoustic Connect, ensuring successful adoption and ongoing utilization
Develop account strategies aligned with Acoustic’s GTM motions and each customer’s business priorities
Build and sustain multi-threaded relationships with stakeholders and decision-makers, including C-level executives, with the goal of becoming a trusted advisor across all lines of business
Work with clients to build a mutually agreed-upon objectives with clear performance KPIs that tie platform usage to business outcomes
Proactively monitor customer health and execute designated playbooks focused on maximizing product adoption and driving retention; leverage Planhat and connected usage data to maintain a real-time view of your portfolio—identifying risk signals, stalled objectives, and expansion opportunities before they surface on a call
Conduct regular business reviews to assess adoption and surface issues.
Identify expansion opportunities within assigned accounts—both within Acoustic Connect and across the broader Acoustic portfolio
Partner with the Implementation and Onboarding teams to lead discovery into client goals and successfully project-manage client onboardings
Own the customer experience through by coordinating internally with PS and Support, setting clear milestones with the customer, and ensuring continuity of engagement and value realization throughout the process
Facilitate cross-functional collaboration with Support, Services, Product, and Solution Engineering to resolve client issues quickly and meet account performance objectives 🎯 Requirements
3+ years of experience in a Customer Success or account management role at a SaaS company, with direct ownership of your clients outcomes.
Proven success partnering with customers to maximize value across multiple products and identify strategic expansion opportunities
Consistent track record of meeting or exceeding renewal rate targets
Experience leading regular business reviews and using data to inform decisions about product usage, adoption, and growth
Strong ability to build and maintain relationships across multiple stakeholder levels, including C-suite executives
Excellent communication and presentation skills—you can translate complex technical capabilities into clear business value
Experience with Planhat, Gainsight, Salesforce, or similar CSP and CRM platforms; comfort using usage data and health signals to drive prioritization and customer conversations
**Nice to Have**
Experience in Marketing Technology (Martech) or digital marketing platforms
Hands-on familiarity with customer data platforms (CDPs), journey orchestration, or marketing automation tools—especially platforms like Salesforce Marketing Cloud, Adobe, Braze, or Klaviyo that prospects and customers may be migrating from or comparing against
Experience building or contributing to customer advocacy programs including case studies, webinars, or public reference accounts Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs CRM Marketing Manager II – Data Driven Strategy 🔥 52 minutes ago NerdWallet 501 - 1000 Website LinkedIn All Job Openings CRM Manager overseeing data-driven engagement strategies at NerdWallet, enhancing user interactions through email and analytics. 🇺🇸 United States – Remote 💵 $90k - $162k / year 💰 Secondary Market on 2021-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Partner Success Manager 🔥 1 hour ago Koofen 1 - 10 Website LinkedIn All Job Openings Partner Success Manager at FarmRaise managing partner relationships from launch to renewal. Overseeing reporting, enablement, growth, and expansion opportunities. 🇺🇸 United States – Remote 💵 $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success RCM Client Success Manager – B2B SaaS 🔥 1 hour ago Prompt Therapy Solutions Inc 11 - 50 ⚕️ Healthcare Insurance ⚡ Productivity ☁️ SaaS Website LinkedIn All Job Openings RCM Client Success Manager at Prompt supporting rehab organizations with revenue cycle management. Building relationships and optimizing client success across clinical and administrative workflows. 🇺🇸 United States – Remote 💵 $80k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 2 hours ago ActivTrak 51 - 200 ☁️ SaaS ⚡ Productivity 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager responsible for managing enterprise client relationships remotely at ActivTrak. Driving customer satisfaction and retention through successful engagement strategies. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Client Success Manager 🔥 3 hours ago steercom - Key Message. Delivered. 1 - 10 🤝 B2B 🏢 Enterprise ⚡ Productivity Website LinkedIn All Job Openings Manager of Client Success overseeing a diverse portfolio and leading Customer Success Managers at Steer. Driving client retention and professionalizing CS operations with innovative strategies. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer successaccount managementdata analysisproject managementbusiness reviewsperformance KPIsproduct adoptioncustomer advocacy

Soft Skills

relationship buildingcommunication skillspresentation skillscollaborationstrategic thinking