Customer Business Manager
Acosta
Customer Business Manager II
Acosta
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be retailer experts and thoroughly execute client plans
- Grow our client's business within each Retailer faster than the category and the Retailer themselves
- Create and sustain client satisfaction by assisting in the development of business plans and owning clients’ execution strategies with assigned retailers
- Drive client growth across brands through deep knowledge of retailer operations and merchandising strategies, insight, effective selling, and execution
- Own development and maintenance of strong relationships with Clients and Customers within a geographic region
- Present targeted strategic client plans to build brand promotion strategies and strengthen brand activation based on customer knowledge
- Accountable for execution of strategic plans for all Clients’ brands to Retailers including sales, share, distribution, promotion, pricing, merchandising and financial management
- Responsible for ongoing Client Team communication, providing status, opportunities, managing expectations, and needs associated with achievement of Client’s Business plan
- Communicate and transfer knowledge about Customer changes and insights across CROSSMARK positions
- Consistently and exclusively use CROSSVIEW as the business planning, communication and execution framework
- Assist Business Account Manager(s) in development of targeted strategic Client plans
- Sell additional services to Clients through analysis of Client strategy and performance insights
- Provide feedback and assist in preparation for CROSSVIEW Business Reviews and presentations where appropriate
Requirements
- Bachelor’s degree preferred or a minimum of 3 years’ experience in the CPG industry preferred
- 5+ years of sales experience
- PC knowledge and skills in Word, Excel, Email and PowerPoint
- Retailer knowledge and respect with/by the retailer
- Understanding of client strategy and clear understanding of client expectations
- Ability to understand and communicate insights
- Persuasive selling and professionalism
- Communication skills including listening, presentations, written and verbal
- Insights-based consultative selling and negotiation skills
- Intermediate category management knowledge (including the "4 Ps")
- Business acumen and intelligence, including market and industry trends
- Good organizational and time management skills
- Customer service orientation
- Ongoing professionalism and ability to handle pressure
- Valid driver’s license
- Ability to travel within the US for customer, client or company meetings as needed
- Ability to bring sample products to account calls
- English is the primary language skill; bilingual skills may be required based on business necessity
