Customer Service Team Lead
Minted
Vendor Manager
Accuserve Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Grow Accuserve’s network of vendors (contractors) to fulfill work on behalf of its clients
- Become experts on Accuserve service offerings and the value they bring to both clients and contractors
- Understand clients’ service territories and network of contractors within that territory
- Heavy outbound communication, tracking and reporting of contractor signup activity as well as contractor performance
- Periodic travel to visit contractors and to trade shows to represent Accuserve and promote the company and its contractor network
- Monitor network participants’ performance on a daily, weekly and monthly basis
- Report weekly and monthly network performance statistics and recommended changes
- Provide verbal and written feedback to network participants based on performance metrics
- Report on gaps and opportunities and adjustments made on a weekly cyclical basis
- Respond to inquiries regarding assignment activity, procedures, processes
- Utilize performance data to rank and monitor network participants and identify gaps or areas for improvement
- Root-cause problem solve to identify contractor opportunities and develop corrective action plans
- Assist with resolution of disputes that arise between the insured, the insurance company and the contractor; maintaining relationships with all
- Conduct program training and onboarding for contractor vendors as needed
- Maintain up-to-date, expert-level knowledge of Accuserve’s processes, functions, and strategic initiatives
- Maintain tracking of signup activities as well as network adjustments as part of the larger network expansion plan
- Participate in weekly team meetings to strategize how to meet network growth and performance goals
- Update marketing templates periodically for distribution to assist in signup goals and educational campaigns
- Update and maintain network participant account information in company software systems
- Identify strong candidates for the Accuserve network and use email and telephone to enroll qualified contractor candidates into Accuserve’s network
- Daily outbound telephone-based network sign-up campaigns
- Communicate and educate contractor candidates on the Accuserve model and its benefits over the phone, via video calls and in person at site visits and trade shows
- Use strong negotiating and leadership abilities to help drive the Accuserve business model on a daily basis
Requirements
- High School diploma or equivalent combination of education/experience required, four-year degree or higher education level preferred
- Previous experience in either a sales or vendor management role requiring outbound or external sales activities and negotiation required
- Strong computer experience required, including programs such as Microsoft Excel, Word, Teams and Outlook and internet search engines)
- Substantial experience prioritizing work and organizing multiple tasks per day
- Communication Skills required the ability to draft professional outbound written communications that meet company messaging standards and the ability to articulate (verbally and in writing) the company’s value proposition for both clients and network participants
- Experience handling dispute resolution based on company values and business goals
- Track record of meeting performance goals and deadlines
- Adhere to company messaging consistently and in public settings
- Ability to build rapport, exude a positive brand image, and influence both internal and external stakeholders
- Prior negotiating experience a plus
- Strong Excel usage and report creation experience a plus
- Experience in a prior sales role desired
- Prior experience managing a large sales territory
- Demonstrated success in a sales campaign over a sustained period
- Travel may be required
- Ability to operate a motor vehicle in the performance of your duties; Company will conduct a Motor Vehicle Report check upon hire and will monitor driving record
- Must be flexible and adapt to most any situation
- Ability to utilize technology devices, software and application, previous experience with Microsoft Office Suites and basic computer skills required
- Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely
