Accuserve Solutions

Director

• Build relationships with the appropriate levels and functions of customer organizations to ensure the successful delivery of Accuserve’s value proposition.
• Identify key issues and generate creative solutions designed to strengthen the branded partnerships that go beyond the status quo while achieving breakthrough results.
• Collaborate with key internal and external stakeholders and develop strategic business plans for assigned accounts to drive for opportunities that sustain the firm’s competitive edge.
• Leverage customer, industry, and internal data to drive effective margins and cross selling opportunities with your key accounts.
• Work closely with sales leaders and operations team leads to ensure successful transitions from the sale to operationalization.
• Manage daily success across assigned accounts, collaborating closely with clients and operations to ensure alignment and outcomes are achieved.
• Conduct a cadence of client meetings to accomplish strategic objectives.
• Build, analyze and report on key performance indicators for each account.
• Work with Client Services on issues, assisting with message delivery.
• Be knowledgeable of all products, services, and value of offerings.
• Establish and follow best practices.
• Think strategically with innovative ideas to increase sales and improve customer experience.
• Serves as a mentor to the Clients Vendor Managers.
• Works with complex and large carrier clients.
• Other duties as assigned.

Client Director

Recruitment

• Living the Accuserve values: Communicating and Connecting, Doing the Right Thing, Compassionately Serve, Courageously making an Impact and Staying Curious
• Responsible for meet vendor and contractor network goals by filling territories with appropriate vendors/contractors
• Generally responsible for the full life cycle of the recruiting process including sourcing and screening
• Coordinate the interview process and facilitate onboarding process while ensuring contractors have a great experience
• Source contractor network vendors using a variety of search methods to build a robust vendor network pipeline
• Take ownership of contract network vendor experience
• Stay abreast of contract network vendor trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure screening, selection and onboarding is done per Accuserve policies and procedures
• Manage large sales territories
• Research and identify strong contractor network vendors utilizing email and phone work

Network Recruiter

Claims Specialist

• Engage with Pure adjusters and homeowners or property managers to assess project scope and build trust during the sales process
• Develop accurate estimates using Xactimate or other relevant software
• Present estimates and proposals to clients, ensuring clear understanding of project scope, cost, and timelines
• Collaborate with internal teams to transition projects from sale to production
• Train new hires and existing team members in company estimating standards by performing quality reviews
• Create and maintain training content, including job aids, videos, and SOPs
• Provide coaching to our sales team to evaluate and support estimators and sales reps
• Conduct one-on-one mentoring for process improvement and skill-building
• Identify performance gaps and recommend strategies to improve team efficiency and accuracy

MRP Estimator, Claims Specialist

Learning and Development

• Engage with homeowners or property managers to assess project scope and build trust during the sales process
• Perform thorough inspections and develop accurate estimates using Xactimate or other relevant software
• Present estimates and proposals to clients, ensuring clear understanding of project scope, cost, and timelines
• Train new hires and existing team members on company estimating standards, technology platforms, and customer service expectations
• Identify performance gaps and recommend strategies to improve team efficiency and accuracy

Client Director

Network Recruiter

MRP Estimator, Claims Specialist

MRP Sales Estimator, Training Specialist