Accuserve Solutions

Incident Response Analyst

• Efficiently manages reconstruction portion of loss for insurance carrier and expedite closure of files
• Regular communication and active file management throughout the reconstruction process
• Evaluates extent of reconstruction needed and discusses the reconstruction process with the insured
• Review loss and coverage information and determine if the loss will be within policy limits
• Verifies status of files with Insurance Carrier
• Works in partnership with assigned contractor
• Communicates with customer to recommend reserve amount based on exposure

Managed Repair Analyst II

Supervisor

• Provide supervision, coaching, and engagement to ensure exceptional customer service and achievement of carrier, vendor, and insured KPIs.
• Support the implementation of processes, policies, and team standards.
• Role model for delivering an exceptional customer experience every time
• Establish and maintain positive interactions with internal and external stakeholders.
• Assist with overseeing and determining settlement authorizations for team.
• Monitor the progress of files, claims, tasks, and queues to ensure compliance.
• Adhere to and promote all customer service standards
• Ensures sales team milestones and metrics are achieved
• Other duties as required
• Ability to work overtime or flex schedules during high volume and CAT Events is required

Supervisor, Reconstruction

Call Center Representative

• In/Outbound calls with policyholders to set up services directed by our carrier partners
• Clearly communicate the value of our services
• Build trust, establish rapport, and confidently set expectations about what to expect during the claims process
• Pair homeowners with our contractor partners to assist with their claim
• Accurately document claims system and move claim forward as far as possible
• Meet or exceed established quality and department goals
• Maintains high level of professionalism with customers and colleagues
• Adheres to assigned work schedule
• Work with peers, collaborators, and supervisory staff for the common goals of the organization.
• Reliable in meeting work commitments.
• Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above
• Working OT is expected

Managed Repair Analyst II

Supervisor, Reconstruction

Contact Center Representative I