Accuserve Solutions

Manager

• Grow Accuserve’s network of vendors (contractors) to fulfill work on behalf of its clients
• Become experts on Accuserve service offerings and the value they bring to both clients and contractors
• Understand clients’ service territories and network of contractors within that territory
• Heavy outbound communication, tracking and reporting of contractor signup activity as well as contractor performance
• Periodic travel to visit contractors and to trade shows to represent Accuserve and promote the company and its contractor network
• Monitor network participants’ performance on a daily, weekly and monthly basis
• Report weekly and monthly network performance statistics and recommended changes
• Provide verbal and written feedback to network participants based on performance metrics
• Report on gaps and opportunities and adjustments made on a weekly cyclical basis
• Respond to inquiries regarding assignment activity, procedures, processes
• Utilize performance data to rank and monitor network participants and identify gaps or areas for improvement
• Root-cause problem solve to identify contractor opportunities and develop corrective action plans
• Assist with resolution of disputes that arise between the insured, the insurance company and the contractor; maintaining relationships with all
• Conduct program training and onboarding for contractor vendors as needed
• Maintain up-to-date, expert-level knowledge of Accuserve’s processes, functions, and strategic initiatives
• Maintain tracking of signup activities as well as network adjustments as part of the larger network expansion plan
• Participate in weekly team meetings to strategize how to meet network growth and performance goals
• Update marketing templates periodically for distribution to assist in signup goals and educational campaigns
• Update and maintain network participant account information in company software systems
• Identify strong candidates for the Accuserve network and use email and telephone to enroll qualified contractor candidates into Accuserve’s network
• Daily outbound telephone-based network sign-up campaigns
• Communicate and educate contractor candidates on the Accuserve model and its benefits over the phone, via video calls and in person at site visits and trade shows
• Use strong negotiating and leadership abilities to help drive the Accuserve business model on a daily basis

Vendor Manager