Accuserve Solutions

Marketing

• The Senior Director of Marketing is responsible for driving lead generation, brand management, and marketing strategy across all Elite Construction Solutions brands and markets.
• This role owns the full marketing funnel from awareness through lead delivery, with primary accountability for delivering a high volume of quality leads at an efficient cost per lead acquisition cost.
• Lead Generation & Demand Creation Own lead generation strategy and execution across all channels: digital (paid search, paid social, video, CTV, display, SEO, etc), traditional (TV, radio, print, direct mail), and referral programs
• Develop and manage marketing budget with accountability for lead volume, cost per lead, and lead quality metrics that results in ROI that meets business targets
• Optimize channel mix and spend allocation based on performance data and market conditions
• Build and scale performance marketing capabilities including SEM, display, retargeting, and social advertising
• Develop SEO strategy to drive organic lead growth and reduce paid media dependency
• Create and optimize landing pages, conversion funnels, and lead capture mechanisms

Senior Director, Marketing

Manager

• The Manager of Consumer Lending is responsible for developing, managing, and optimizing Elite's consumer financing programs to enable sales growth and improve deal conversion rates.
• This role serves as the primary liaison between Elite and third-party lending partners, ensuring sales teams have access to competitive financing solutions that meet customer needs while maximizing profitability for the company.
• Evaluate, negotiate, and manage relationships with consumer lending partners (e.g., GreenSky, Synchrony, Service Finance, Mosaic) and aggregator platforms (e.g. Modernize 360 Finance, 1&Fund, etc.)
• Monitor dealer fee structures, approval rates, and funding timelines across all lending partners
• Identify and onboard new lending partners to expand financing options and improve competitive positioning
• Negotiate preferential rates and promotional programs that benefit both Elite and customers
• Develop financing playbooks and sales tools that help field teams present financing options effectively
• Train sales managers and representatives on financing products, approval processes, and customer qualification
• Create deal-closing strategies that leverage financing to overcome customer objections
• Track and analyze financing KPIs: approval rates, funded amounts, dealer fees, customer take rates, and time-to-fund
• Perform cost-benefit analysis on financing programs to optimize dealer fee spend vs. conversion lift
• Develop reporting dashboards to provide visibility into financing performance by market, brand, and sales rep
• Ensure financing processes are customer-friendly and compliant with all applicable consumer lending regulations
• Resolve escalated financing issues between customers, sales teams, and lending partners
• Monitor customer satisfaction with financing experience and implement improvements
• Stay current on consumer lending regulations (TILA, ECOA, state-specific requirements) and ensure compliance

Consumer Lending Manager

Incident Response Analyst

• Responsible for providing excellent customer service and file auditing services to ensure contractor estimating procedures are in accordance with approved industry standards and local, customary pricing guidelines
• Efficiently manages reconstruction portion of claims loss for insurance carrier and expedite closure of files
• This involves regular communication and active file management throughout the reconstruction process
• Responsible for board up, tarp assignments, contents, fire mitigation, repairs of 50K or more
• Evaluates extent of reconstruction needed and discusses the reconstruction process with the insured
• Review loss and coverage information and determine if the loss will be within policy limits
• Verifies status of file with Insurance Carrier (e.g. within coverage limits)
• Works in a partnership with assigned contractor, discussing job scope with estimator/project manager and updates file with appropriate notes
• Expert ability to audit the invoice for appropriate scope and negotiates price as necessary
• Communicates with customer to recommend reserve amount based on exposure, advice of subrogation potential, possible fraud or unusual underwriting risk
• Works with Public Adjusters and Attorneys to complete the file
• Interprets, analyzes and assists with clarity for customer inquiries which may vary in nature
• Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received
• Applies and follows all customer service, restoration, and Company policies and procedures, including but not limited to script adherence
• Provides product technical information required to respond to customer inquiries by phone, mail, and/or email
• Enters data and other relevant information into claims database or other business applications, as required completely and accurately
• Understands and ensures that quality standards are met
• Suggests process improvements, when applicable
• Assists all departments in a courteous and professional manner to reach business goals and objectives
• Participates in individual and team training and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized
• Performs follow-up in accordance with documented and/or stated guidelines
• Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service
• Adheres to assigned work schedule
• Exhibits a professional image and behavior
• Is available to work flexible hours, including nights, weekends, and overtime when required
• Meets or exceeds benchmarked metrics designed to measure productivity and/or quality
• Evaluates claim circumstances and determines a means of resolution for all parties concerned in accordance with business guidelines
• Performs other duties as assigned

Managed Repair Analyst III

Recruitment

• Assist in the management of day-to-day activities related to recruiting, 1099 compliance, onboarding, pre and post hire activities, HR communication, social media, HR operations, SOCCII Compliance, administration, and other HR activities to support all Accuserve employees and divisions.
• Collaborate to support full-cycle recruiting, including sourcing, interview coordination, and candidate follow-up.
• Guide new hires through the onboarding process, ensuring a seamless and positive experience.
• Schedule phone screens and assist with hiring manager interviews.
• Prepare and manage new hire orientation and post-hire administrative tasks.
• Maintain accurate candidate and requisition records in the ATS.
• Manage and maintain the 1099 contractor database, ensuring up-to-date records, certifications, and availability tracking.
• Drive process improvements to streamline and enhance the contractor onboarding experience.
• Ensure contractor compliance with hiring standards and regulatory guidelines.
• Conduct weekly availability checks and capacity planning in coordination with business unit leaders.
• Support SOC II and internal compliance efforts related to onboarding and offboarding, including background checks, drug screenings, and training verification.
• Audit employee and contractor files to ensure documentation accuracy and regulatory adherence.
• Oversee annual compliance rechecks such as background checks and MVRs.
• Oversee offboarding tasks, ensuring timely and compliant exits and contractors.
• Process and audit contractor and vendor invoices.
• Maintain HR systems and databases with a high level of accuracy.
• Support broader HR operations by managing files, assisting with employee communications, and contributing to ongoing process documentation.
• Assist in developing and executing internal HR communications and social media content in partnership with Marketing.
• Other duties as assigned.

Talent Acquisition Coordinator

Director

• Build relationships with the appropriate levels and functions of customer organizations to ensure the successful delivery of Accuserve’s value proposition.
• Identify key issues and generate creative solutions designed to strengthen the branded partnerships that go beyond the status quo while achieving breakthrough results.
• Collaborate with key internal and external stakeholders and develop strategic business plans for assigned accounts to drive for opportunities that sustain the firm’s competitive edge.
• Leverage customer, industry, and internal data to drive effective margins and cross selling opportunities with your key accounts.
• Work closely with sales leaders and operations team leads to ensure successful transitions from the sale to operationalization.
• Manage daily success across assigned accounts, collaborating closely with clients and operations to ensure alignment and outcomes are achieved.
• Conduct a cadence of client meetings to accomplish strategic objectives.
• Build, analyze and report on key performance indicators for each account.
• Work with Client Services on issues, assisting with message delivery.
• Be knowledgeable of all products, services, and value of offerings.
• Establish and follow best practices.
• Think strategically with innovative ideas to increase sales and improve customer experience.
• Serves as a mentor to the Clients Vendor Managers.
• Works with complex and large carrier clients.
• Other duties as assigned.

Client Director

Network Operations

• The AVP, Regional Network Operations is responsible for the end-to-end performance, health, and growth of Accuserve’s Interior and Exterior contractor networks within an assigned geographic region, including Water Mitigation, Roofing, and Interior Repairs.
• Design, implement, and scale Accuserve’s regional field strategy for contractor network management.
• Build, lead, and develop a high performing team of Regional Field Managers located in key markets.
• Own vendor performance, recruiting effectiveness, compliance, capacity readiness, and the operational feedback loop between vendors and internal Operations teams.
• Partner with Operations leaders to resolve systemic issues impacting vendor success or claim outcomes.
• Lead escalation and resolution of high-impact vendor performance, quality, or relationship issues.
• Serve as the voice of the field, delivering structured feedback from vendors into various department leaders.

AVP – Regional Network Operations

Call Center Representative

• In/Outbound calls with policyholders to set up services as directed by our carrier partners
• Clearly communicate the value of our services
• Build trust, establish rapport, and confidently set expectations about what to expect during the claims process
• Pair homeowners with our contractor partners to assist with their claim
• Accurately document claims system and move claim forward as far as possible
• Meet or exceed established quality and department goals
• Maintains high level of professionalism with customers and colleagues
• Adheres to assigned work schedule
• Work with peers, collaborators, and supervisory staff for the common goals of the organization.
• Reliable in meeting work commitments.
• Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above