Supervisor, Reconstruction

Accuserve Solutions

Supervisor for Accuserve's Reconstruction team, ensuring exceptional customer service and team performance metrics. Leading daily operations and compliance in a fully remote environment.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide supervision, coaching, and engagement to ensure exceptional customer service and achievement of carrier, vendor, and insured KPIs.
Support the implementation of processes, policies, and team standards.
Role model for delivering an exceptional customer experience every time
Establish and maintain positive interactions with internal and external stakeholders.
Assist with overseeing and determining settlement authorizations for team.
Monitor the progress of files, claims, tasks, and queues to ensure compliance.
Adhere to and promote all customer service standards
Ensures sales team milestones and metrics are achieved
Other duties as required
Ability to work overtime or flex schedules during high volume and CAT Events is required

Requirements

What you’ll need

Bachelors degree or equivalent combination of education/experience required
Demonstrated experience using KPIs, dashboards, or performance metrics to manage team output.
Previous experience in the property restoration industry preferred
Proven ability to lead teams through operational change, performance improvement, or growth.
3 or more years’ experience in call center/customer service required
Strong customer service skills to allow proper interaction with team members, leadership, and customers
Ability to work collaboratively with peers and departments toward organizational goals
Excellent verbal, electronic, and written communication, and customer service skills
Detail-oriented with strong problem-solving and critical-thinking abilities
Ability to handle conflict in a professional and courteous manner
Ability to operate autonomously and exercise sound judgment. Presenting performance updates or insights to leadership.
Ability to work extended hours or flex schedules during high volume and CAT Events is required
Proficiency with technological devices, software, and applications, including Microsoft Office Suite
Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI ManagementPerformance MetricsOperational Change LeadershipDetail-Oriented Problem SolvingCritical Thinking

Soft Skills

Strong Customer Service SkillsExcellent Communication SkillsCollaborationAutonomous WorkSound Judgment

Certifications

Bachelor's Degree