Accurx

Customer Support

• Define the strategic vision for the Customer Support team, ensuring effective delivery against company objectives and customer needs.
• Manage complex escalations or major incidents impacting NHS clients.
• Champion the voice of NHS customers, translating feedback into product and operational improvements.
• Collaborate with Head of Service Management to build a streamlined approach to service reporting.
• Lead the implementation of new tooling and leverage AI for efficiency and self-service.
• Build and inspire a high-performing team to meet the evolving needs of customers.

Head of Customer Support

Business Development Rep

• You will drive growth by engaging with key decision-makers at the practice level and across Primary Care Networks.
• You will expand our presence within Community and Mental Health trusts, engaging with everyone from service teams to trust leadership.
• Building and managing a robust pipeline of new business opportunities from scratch, executing targeted outreach campaigns to engage key decision-makers within your specific NHS market.
• Mastering the art of the solution sale, leading compelling discovery calls and product demos that clearly articulate how our technology solves real-world problems for healthcare staff and patients.
• Driving the full sales cycle with pace and precision, from qualifying leads and prioritising high-potential opportunities to supporting negotiations and closing deals that expand our impact.

Business Development Representative

• Drive expansion into the complex acute care market by identifying high-potential NHS Trusts and building a robust sales pipeline
• Build strategic partnerships with key decision-makers within NHS Trusts, moving beyond transactional sales to become a trusted advisor on healthcare transformation
• Connect the pressing challenges of acute services to Accurx solutions, run impactful pilots and projects that provide tangible evidence of improved patient care and efficiency
• Manage the full sales process from prospecting to closing and provide evidence-based insights to overcome objections
• Collaborate closely with implementation, product, and client success teams to ensure solutions meet real-world needs
• Be mission-critical in shaping the core communication infrastructure of the NHS and expanding Accurx's reach across hospitals and GP practices

Business Development Manager

Data Scientist

• Develop and own a forward-thinking privacy strategy positioning privacy as a business enabler
• Support mission of responsible innovation and ensure protection of users' and patients' rights while enabling the business to move at pace
• Enable the rollout of safe and compliant AI into products, ensuring patient data is safeguarded
• Build, manage and scale a high-performing privacy and data protection function; coach and mentor the team
• Act as a key leader in the Technology division and trusted partner to the CISO
• Challenge and shape how privacy practices and controls are implemented within products and services
• Influence senior leadership and partner with technology, product, and clinical teams
• Represent the business externally to regulators and partners

Head of Data Protection / Data Protection Officer

Operations

• Lead cross-functional projects across Commercial, Data, and Operations teams to integrate systems and enrich data
• Automate and improve internal processes, including engaging with customers based on usage insights
• Partner closely with the Customer Success team to ensure high client retention and a seamless renewal process
• Collaborate with the Business Development team to identify and fix sales funnel bottlenecks to accelerate growth into new markets
• Analyse commercial and product data to provide reporting to senior stakeholders and team members
• Support commercial team leads with target setting and forecasting for their functions
• Shape the core communication infrastructure used across the NHS and lead high-complexity initiatives

Senior Commercial Operations Manager

User Researcher

• Senior User Researcher contributes across the company, running high impact research projects that drive decisions to meet company goals
• Centralised research model: learn about all parts of the company; rigorous prioritisation for high-impact projects
• Drive initiatives to improve impact and reach of research (insights management, democratisation, prioritisation framework)
• Part of the User Research and wider Product/UX function for support and knowledge sharing
• Your day-to-day tasks include:
- Working with stakeholders to define research needs, priorities, and integrate findings into product strategy
- Managing and executing evaluative and strategic projects with minimal support
- Communicating insights in compelling ways; tailoring to audience (from ICs to C-suite)
- Supporting the Research Guild to foster collaboration and strengthen research culture
- Managing research insights so they are easily accessible to the wider company
• What the team say: “Working as a User Researcher at Accurx is equal parts rewarding as it is meaningful... Research is truly a team sport at Accurx!”