Accurx

Product Manager

• Own your product area end-to-end
• Drive delivery with your team
• Shape scalable integrations
• Raise the quality bar
• Manage risk proactively
• Be data-driven
• Contribute to the Product Community

Solutions Engineer

• Be the technical face of integrations: Own the customer-facing technical relationship with NHS trusts: running workshops, joining calls, and building lasting relationships with IT managers, project leads, and clinical stakeholders.
• Diagnose and unblock: Investigate integration issues end-to-end, tracing data flows across our platform, EPR/PAS systems, and messaging standards (HL7, FHIR, MESH) to find root causes and drive resolution fast.
• Scope solutions on the ground: When trusts surface new requirements or edge cases, you'll weigh them against our product roadmap and translate them into well-defined technical briefs for the Integrations Lead and product team.
• Bridge customer and code: Partner day-to-day with our engineering teams and partners, writing clear definitions of ready, reviewing delivered work, and flagging edge cases before they become problems in production.
• Support release and assurance: Contribute to clinical, security, and data safety gates.
• Build the knowledge base: Own internal documentation on trust-specific configurations, common integration patterns, and becoming the go-to expert on what makes our integrations tick.
• Inform the roadmap: Surface patterns from the frontline - recurring pain points, feature gaps, and opportunities.

Forward Deployed Integration Engineer

Customer Support

• You’ll handle a high volume of queries via Intercom.
• You use your curiosity to dig into the "why," troubleshoot the "how," and find a solution that works.
• You’ll become an absolute expert in our platform.
• You’ll synthesize user feedback into clear insights for our Product teams.
• You’ll maintain the highest standards for data integrity, privacy, and safety in every single interaction.

User Support Agent

Implementation Specialist

• Driving deep transformation: Leading big-scale rollouts for complex products like Scribe, making sure we’re not just doing the basics but fundamentally changing how healthcare is delivered.
• Strategic boundary-setting: Standing firm on implementation plans and managing commercial expectations to ensure we deliver sustainable solutions without overcommitting.
• Owning the AI journey: Becoming the go-to expert on our emerging AI features, taking full ownership of how they are introduced to practices and scaled across the country.
• Closing the feedback loop: Reviewing practice cohorts 6-9 months after go-live to see if they’re actually using the product as intended and figuring out how we can make it even better.
• Scaling with smarts: Using our internal AI dashboards to handle the "heavy lifting" of data, so you can focus on the human side of implementation while we automate the repetitive bits.
• Raising the bar: Constantly looking for ways to improve our processes—if something isn't working or could be more efficient, you’ll have the autonomy to change it.

Implementation Manager – Primary Care

Customer Success Manager

• Establishing the groundwork for account management in Secondary Care, turning recent large-scale tender wins into successful, long-term partnerships.
• Leading the implementation of "Accurx Scribe," helping clinical teams navigate the transition to AI-assisted documentation and ensuring they see immediate value.
• Acting as the primary contact for C-Suite stakeholders (CCIOs, CDIOs, CNIOs) to align our platform with their strategic trust-wide goals.
• Proactively identifying risks of churn and executing bespoke work programmes to drive recurring usage and successful contract renewals.
• Articulating complex customer needs back to our internal Product and Transformation teams to overcome challenges and mitigate risks.
• Identifying opportunities for expansion within your accounts and leading commercial negotiations through to closing.

IT Support

• Owning lifecycle management: From onboarding new joiners to supporting offboarding, you’ll ensure devices, accounts, and access are provisioned efficiently and securely.
• First-Line Support: You’ll manage the IT support queue, triaging and resolving tickets to ensure colleagues can stay productive and focused on impact.
• Creating a seamless workplace experience: You’ll keep meeting rooms, AV equipment, and shared IT spaces running reliably so collaboration never skips a beat.
• Protecting access and security: You’ll provision and manage access to our software tools, maintaining strong security and governance standards.

IT Support Associate

• Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary
• Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care
• Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan
• Designing and iterating on an improved onboarding path to ensure trusts have a great journey, managing complex, large-scale projects that require senior-level engagement, including C-Suite stakeholders.
• Using your data curiosity and acumen to evaluate success, overcome adoption challenges, and identify risks, while also helping the team to adopt AI capabilities to automate tasks and build more efficient, self-serve onboarding processes.
• Utilising strong commercial acumen to ensure rapid realisation of value for customers, and strategically managing projects to mitigate the risk of contract churn.
• Operating in a fast-paced environment and managing a variety of projects simultaneously, adapting quickly to continuous change within secondary care to secure time to value and mitigate the risk of contract churn.