Client Success Director
Empathy
Associate Director of Sales
Access
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide strategic leadership to drive sales growth and revenue performance in the Austin and San Antonio markets
- Coach, develop, and lead a high-performing Sales team across San Antonio and Austin
- Achieve sales metrics through thoughtful and strategic leadership
- Develop and train on effective sales strategies and define/refine ongoing sales training for new and tenured team members
- Maintain and build strategic partnerships with key customers, including hotel partners
- Lead hiring, training and development of Sales team members
- Liaise with all department leaders and work with Managing Director to create synergy among departments
- Conduct annual and bi-annual reviews of Sales department team members and provide recommendations for promotion and discipline
- Educate and motivate team members to hit company and individual sales performance indicators
- Provide accurate and timely sales forecasting on a quarterly/annual basis
- Engage with clients during pre-sale, development and execution stages to increase win rate and repeat business
- Uphold company values (Imagine First, Demand Integrity, Embody Excellence, Always Collaborate, Service Obsession)
- Require regular in-market presence and client networking, with travel to Austin approximately twice per month
Requirements
- 6+ years of proven sales success in a DMC or a related industry such as hospitality or events
- Salesforce power-user with a deep understanding of the platform’s features, can effectively manage sales pipelines within Salesforce, and can create custom reports to analyze data, share insights and identify trends
- Verifiable knowledge and relationships in the specific, local destination
- Successful negotiation and relationship-building skills
- At least 2 years experience leading high-performing sales teams and achieving revenue targets
- Solution-Oriented Mindset: Proactive and the tendency to take initiative to contribute to the success of self and team
- Customer Service: Obsession with providing excellent customer service and a passion for the hospitality and special events industry
- Interpersonal Skills: Ability to communicate effectively and build positive relationships, both internally and externally
- Flexibility: Ability to thrive in a fast-paced, changing environment while meeting deadlines and exceeding expectations
- Regular in-market presence and willingness to travel (including travel to Austin approximately twice per month)
- Comfortable with a performance-based compensation structure that includes base salary, bonus, and commission tied to sales metrics
- Currently based in the San Antonio, TX area or willing to relocate before your start date (application question)
