Accendra Health

Account Executive

• Sell all Apria products and services in the assigned sales territory
• Conduct daily sales calls to establish new and maintain ongoing business with medical-community referral sources
• Create and maintain call plans to qualify new and maintain existing referrals and grow the business
• Enter call plans and outcomes into the CRM system
• Use Apria reports and data to identify referral targets
• Partner with the Market VP to review territory call plans and achieve strategic goals
• Educate referral sources on the use and application of Apria products and services
• Resolve and follow up on customer concerns
• Partner with branch management, staff, and other functional areas to drive sales growth
• Communicate Medicare guidelines, private-insurance procedures, pricing, and product information to referral sources
• Maintain accurate records on prospective and active accounts and ensure information is sent to reimbursement offices for billing and collection
• Ensure billing documentation is complete and accurate
• Travel by plane and automobile as applicable

Sales Representative

Account Specialist

• Provide excellent customer service and product information, solutions, and relevant details to patients and providers
• Create a positive, patient-centric environment
• Support Field teams, Operations, and Sales
• Critically problem-solve common complaints and flag trends
• Proactively create a better patient experience
• Drive company culture and support employee programs

Patient Account Resolution Specialist

General

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system.
• Provide information to new and existing patients.
• Troubleshoot common issues and escalate queries or concerns when necessary.
• Perform processing duties for the branch including creating new orders, reviewing multiple systems, confirming delivery appointments, verifying insurance.
• Collect credit card payments and billing information.

Branch Coordinator

• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

Therapist

• Provides instruction to patients and/or caregivers on the proper use of equipment and/or respiratory care procedures.
• Performs clinical assessments and tests such as pulse oximetry, ETCO2, spirometry, and vital signs.
• Responsible for routine patient follow-up contacts.
• Consults with referring physician regarding patient treatment and Plan of Care.
• Participates in ongoing education and training sessions regarding respiratory patient care.
• Provides and operates various types of respiratory care equipment including oxygen therapy, nebulization therapy, and ventilation.

Flex Respiratory Therapist

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
• May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
• Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
• Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
• Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL) in accordance with the essential job functions.
• Sets-up and delivers home healthcare products and services.
• Performs other duties as required.

Sales Representative

Patient Account Resolution Specialist

Branch Coordinator

Branch Coordinator

Flex Respiratory Therapist

Customer Relationship Liaison