Customer Relationship Liaison

Accendra Health

Customer Relationship Liaison maintaining relationships with healthcare accounts in Michigan. Ensuring patients have required equipment for home healthcare needs while providing support and coordination.

Posted 7/29/2026full-timeAnn Arbor • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively responding to client needs and managing relationships with internal and external stakeholders. Proficient in coordinating patient services and ensuring compliance with relevant regulations and documentation requirements.

Highest-signal resume keywords

Customer Relationship ManagementDocumentation ManagementPatient Service CoordinationRegulatory ComplianceProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ScanningService SchedulingOrder EntryMedical Equipment InstructionQuality Assurance Initiatives

Soft Skills

Interpersonal CommunicationRelationship BuildingProactive Problem Solving

Tools & Technologies

Healthcare ProductsDurable Medical EquipmentRespiratory Therapy Equipment

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Home HealthcarePatient CareTransportation Safety ManagementCapitation Switch Outs

About the role

Key responsibilities & impact

Acts as a single point of contact for a specific account or accounts.
Responds to customer needs, concerns and complaints in a timely manner.
Consults with clients and referral sources on products and necessary equipment.
Obtains all documentation to be scanned and batched at the Branch.
Manages all follow-up functions with the account, post set-up.
Oversees all transactions coming from a specific account(s), including all referral sources.
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
Assists medical groups and/or other provider groups to understand the products and services available under the contract.
Assists in the utilization process as well as transitioning members related to capitation switch outs.
Coordinates patient services with physicians and medical groups.
Identifies and develops strategic relationships within the institution that will enhance patient care.
Participates in the institution’s quality assurance/performance improvement initiatives as requested.
Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL) in accordance with the essential job functions.
Sets-up and delivers home healthcare products and services.
Performs other duties as required.

Requirements

What you’ll need

High School diploma required
At least 2 years of related experience
Must be at least 21 years of age or older at the time of hire.
Demonstrated ability to build and maintain solid working relationships with internal and external customers.
Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) and POV requirements applicable for the safe and complaint use of Apria vehicles and POVs.
Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
Geographically located within the assigned territory.
Must possess a Valid Driver’s License

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs