Patient Account Resolution Specialist

Accendra Health

Customer Account Resolution Specialist focusing on delivering excellent patient support and feedback improvements at Accendra Health. Collaborating across teams to ensure compliance and positive experiences for patients and employees.

Posted 7/29/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to create a patient-centric environment while effectively supporting operations and sales teams. Proficient in data interpretation and problem-solving to enhance the patient experience.

Highest-signal resume keywords

Customer ServiceHealthcare Industry ExperienceData InterpretationProblem-SolvingMathematical Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intermediate Excel SkillsIntermediate Access SkillsIntermediate PowerPoint SkillsIntermediate MS Project SkillsIntermediate Visio SkillsIntermediate Word Skills

Soft Skills

Communication SkillsPatient-Centric ApproachTeam Support

Industry Keywords

HealthcareHealth InsurancePatient ExperienceEmployee ProgramsCompany Culture

About the role

Key responsibilities & impact

Provide excellent customer service and product information, solutions, and relevant details to patients and providers
Create a positive, patient-centric environment
Support Field teams, Operations, and Sales
Critically problem-solve common complaints and flag trends
Proactively create a better patient experience
Drive company culture and support employee programs

Requirements

What you’ll need

High school degree or equivalent
3-5 years’ experience in healthcare/health insurance industry
Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs