Abridge

Partner Success Director – Strategic Accounts

Abridge

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $135,400 - $159,300 per year

Job Level

Lead

About the role

  • Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
  • Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.
  • Understand user workflows, pain points, and objectives to align our solutions with their needs.
  • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
  • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.
  • Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.
  • Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
  • Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.
  • Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.
  • Track customer expansion metrics and contribute to revenue growth targets.
  • Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
  • Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.

Requirements

  • Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
  • 5+ years of experience working in or with enterprise health systems
  • Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.
  • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.
  • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.
  • Strong problem-solving skills, with a proactive and results-oriented mindset.
  • Ability to multitask and manage multiple client relationships simultaneously.
  • Familiarity with CRM software and customer success tools is a plus.
  • Strong organizational and project management capabilities.
  • Willingness to travel up to 20%.
  • Must be based in California.