Senior Manager, CRM Strategy and Operations
BeOne Medicines
Salary
💰 $97,300 - $194,700 per year
Job Level
SeniorLead
About the role
- Partner and collaborate with key stakeholders within Commercial to achieve region revenue growth goals and manage region’s clinical specialists and resources
- Identify and implement strategies to increase coverage efficiency, improve productivity, and strengthen selling mindset of the clinical team
- Responsible for the development / coaching of clinical representatives, as well as administrative management tasks
- Partner with Regional Sales Director, Territory Managers, and Sales Representatives to drive revenue growth and market share capture through strong coordination of sales and service efforts across the region
- Identify clinical opportunities through the use of analytics, time studies and/or field visits and address them through coaching or measurable initiatives
- Coordinate, develop, and implement strategies to increase service efficiency and optimize clinical headcount utilization
- Leverage best practices via network of Clinical Leaders and training
- Manage and coach clinical specialists through field rides, individual and group meetings and company resources to ensure regional alignment of goals, development of talent and adoption of best practices
- Demonstrate effective change leadership to adapt to evolving customer base and industry service expectations
- Communicate and drive alignment within CRM at both the Area/Regional level on vision, goals and activities
- Adhere to, communicate, and reinforce policies, business conduct and quality standards
- Recruit and hire top clinical candidates and maintain a diverse personnel bench
- Oversee the training and development of the clinical team in implant, service delivery, competitive and product knowledge
- Ensure direct reports have objectives and implement performance evaluations, feedback, coaching, and performance improvement plans
- Perform administrative tasks related to management, expense, inventory and communication activities
Requirements
- Bachelor’s degree plus 7-9 years of related work experience or an equivalent combination of education and work experience
- CRM certification and demonstrated aptitude in CRM therapy knowledge for implants and device support
- Knowledge of local CRM customer base preferred
- Demonstrated leadership/credibility with the local team(s)
- Strong business acumen and strategic problem-solving skills
- Ability to interact effectively with internal and external customers
- Ability to manage conflict effectively and effect change
- Strong oral and written communication skills
- Strong project management experience
- Must be energetic, organized, determined and goal oriented
- Schedule flexibility for case coverage and client meetings after hours and on weekends
- Ability to travel approximately 25-50% of the time, dependent on territory geography
- Operates a motor vehicle and valid driving for trips
- Experience working with cellular phone, personal computer, iPad and product line technology
- Lifting requirements normally up to 25 pounds but may exceed that on occasion
