Product Support Representative, Software
Allegion
Senior Manager, CRM Strategy and Operations
BeOne Medicines
full-time
Posted on:
Origin: • 🇨🇭 Switzerland
Visit company websiteJob Level
Senior
About the role
- Support BeiGene's Commercial functions in New Markets and Europe by managing and evolving the CRM
- Oversee administration, integration, and optimization of the CRM platform
- Provide 1st, 2nd and 3rd line support to users and supporting teams
- Solicit business requirements from stakeholders and work with internal and external teams to implement them
- Ensure CRM infrastructure is fit for purpose and share key insights and recommendations with cross-functional partners
- Create and maintain CRM roster, user assignments, territory assignments, and training materials
- Train users on the CRM application and associated infrastructure
- Lead intake and discovery of new CRM requirements, build business cases, prioritize and manage implementation
- Test and deploy new CRM capabilities to Commercial and Medical user communities
- Fuel and propel AI innovation in the CRM application and associated infrastructure
- Report to the Senior Manager, CRM Strategy & Operations and collaborate with regional/country business teams, Data Analytics and Business Intelligence teams
Requirements
- 5-7+ years of experience in the Pharmaceutical/Biotech industry, Life Sciences consulting, Commercial operations or related fields
- Hands on, in-depth understanding of and experience with CRM and associated applications (preferably Mobile Rep Explorer)
- International experience, specifically Europe
- Excellent analytical skills and ability to translate user needs into actionable recommendations
- Experience with end user support and training
- Exceptional analytical and problem-solving skills and solid business acumen
- Demonstrated ability to work effectively within a matrix environment and build relationships across the organization
- Strong project management and delivery experience
- Bachelor’s degree required
- PC skills, including MS Office Suite
- Willingness to travel less than 10%
