Client Service Coordinator
Banfield Pet Hospital
Ray
Field Service Technician
Abbott
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois, Iowa, Kansas, Ohio
Visit company websiteSalary
💰 $22 - $44 per hour
Job Level
JuniorMid-Level
Tech Stack
Ray
About the role
- Provide technical Level I and Level II phone and on-site support for hardware, software, and disposable issues
- Perform proactive service support activities to maintain system performance and apply troubleshooting to identify root causes
- Determine urgency, develop recommendations, and implement solutions reflecting customer and Abbott business needs
- Record accurate and timely documentation of customer complaints and resolution actions
- Plan and prioritize customer visits; coordinate orders, delivery, and billing for assigned accounts
- Monitor inventory and replenish accordingly
- Support sales team with Service Contract Sales implementation and partner with Sales Executives on account strategy and business reviews
- Understand competitive landscape and develop strong customer relationships to expand value opportunities
- Prepare, schedule, and execute customer training events to improve customer self-sufficiency
Requirements
- Associates Degree or an equivalent combination of education and work experience
- Requires extensive travel (approximately 75% to 100% travel)
- Minimum 2 years relevant experience with instrumentation utilized in a Cath Lab
- Minimum 2 years experience interfacing with customers
- Experience with capital equipment-engineering (preferred)
- Experience with Imaging/OCT (preferred)
- Experience with hospital/medical specific equipment and X-Ray equipment (preferred)
- Ability to lift, carry, push or pull more than 20 pounds and to stand/walk for prolonged periods
- Ability to provide Level I and Level II technical support and on-site service
