Abbott

Field Service Technician

Abbott

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois, Iowa, Kansas, Ohio

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Salary

💰 $22 - $44 per hour

Job Level

JuniorMid-Level

Tech Stack

Ray

About the role

  • Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
  • Performs proactive service support activities to maintain system performance.
  • Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
  • Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
  • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
  • Plan and prioritize customer visits and activities to do in each account.
  • Coordinate order; delivery and billing of products and/or services in assigned accounts.
  • Monitor inventory and replenish accordingly.
  • Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
  • Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.
  • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.
  • Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
  • Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.

Requirements

  • Requires approximately 75% Travel
  • TRAVEL: Yes, 100 % of the Time
  • Associates Degree or an equivalent combination of education and work experience
  • Minimum 2 years relevant experience with instrumentation utilized in a Cath Lab.
  • Minimum 2 years experience interfacing with customers.
  • Experience with capital equipment-engineering (preferred).
  • Experience with Imaging/OCT (preferred).
  • Experience with hospital/medical specific equipment and X-Ray equipment (preferred).
  • Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
  • Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)
  • Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis
  • Work in a clean room environment