Marketing

• Serve as the primary marketing liaison between AAA and the issuing bank partner.
• Collaborate with the bank’s product, compliance, analytics, and marketing teams to develop joint marketing plans.
• Manage co-branded credit card marketing initiatives in alignment with AAA brand standards and partner requirements.
• Develop and execute strategies to drive new credit card applications among AAA members and non-members.
• Manage acquisition channels including digital marketing, email, branch/retail locations, and member communications.
• Track key metrics including application volume, approval rates, activation, spend, and retention.
• Deliver regular performance reports and insights to AAA leadership and our bank partner.

Senior Marketing Manager, Credit Card

• Assist with campaign performance analysis, reporting, and insight development across multiple marketing channels
• Gather, organize, and analyze performance data to track key metrics
• Update dashboards, compile historical comparisons, and prepare performance summaries to support strategic decision making
• Other duties as assigned

Marketing Intern

Consultant

• Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Corporate Employees, Leisure Travel Clients and Members, Field and Call Center Agents through an in-bound telephone environment.
• Determine client needs based on individual consultation and emphasizes preferred vendors as appropriate.
• Cross sell membership to align with the ACG Connected Member Vision.
• Consummate sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares.
• Receive, investigate, and provide timely resolution to travel problems and issues.
• Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS).
• Plan and book complex international and domestic itineraries, hotel, car and rail reservations.
• Meet or exceed established performance, production and quality standards.
• Learn and use a variety of travel related information including geography and travel resource material.
• Work independently with minimal supervision.
• Arrange travel itineraries for small groups.
• Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups.
• Offer advice on the destination and be knowledgeable about making transportation and accommodation requests.
• Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe.
• Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars.

Corporate and Leisure Travel Consultant

Attorney

• Handle litigation and cases of intermediate-level exposure and complexity
• Prepare legal documents and responses to civil complaints
• Conduct discovery depositions and formulate interrogatories
• Negotiate pre-trial settlements and provide case status updates

Associate Attorney

• Uses advanced specialized knowledge to handle complex to highly complex litigation of cases of unlimited exposure in which the insured or the Company is a defendant.
• Controls all aspects of litigation, including trial preparation, discovery, negotiation, presentation and appeals from District to Circuit Court.
• Exercises discretion and judgment in performing all functions with minimal supervision.
• Analyzes, files, reviews all allegations, and renders legal opinions to Claims personnel regarding evaluation and disposition of injury cases.
• Prepares responses to civil complaints, files and answers any appropriate motions when questions of law or liability are in dispute.
• Determines feasibility of including third-party defendants in pending suits.
• Conducts discovery, including but not limited to depositions, interrogatories, requests for admission, etc.
• Reviews insurance policy and all pertinent documents.
• Selects legal investigators and arranges for service of subpoenas and summonses.
• Files additional motions as facts of case and proper timing warrant.
• Reviews medical and related technical data; consults with medical and accident reconstruction specialists regarding injuries and disabilities.
• Analyzes information obtained through discovery and determines whether settlement is in best interests of insureds and the Company.
• Prepares uninsured/underinsured motorist cases for trial or arbitration hearings.
• Prepares and submits pre-trial statements; attends pre-trial hearings before judge and participates in conducts jury selection.
• Prepares case for trial, examining facts and developing trial strategy for construction of a strong defense.
• Conducts defense of a case, by delivering opening statements, examining, and cross-examining witnesses, making and arguing motions, conferring with judges and attorneys, delivering closing arguments.
• Prepares trial briefs, encompassing the insured’s defense, applicable law, and jury instructions.
• Prepares summaries and appears before Case Evaluation Tribunal and/or Facilitator to advocate defendant’s case.
• Evaluates award and makes recommendation as to whether to accept or proceed to trial.
• Keeps client advised of status of case in accordance with office guidelines and client satisfaction goals and consults with third-party clients regarding the litigation.
• Advises insured and recommends retention of independent counsel for potential “over-limits” judgment to protect insured’s assets.
• Negotiates reasonable and equitable pre-trial settlements on behalf of Company and insured, when and where possible.
• Applies cost/benefit considerations to all litigation activity.
• Advises payment of claims as appropriate.
• Coordinates trial or settlement activity with co-counsel, as necessary, to protect interest of insured.
• Recommends appeals to the Appeals Committee based on facts of cases and recovery chances.
• Renders legal advice and legal opinions as requested by Claims personnel on coverage, liability and damages.

Senior Attorney

Sales

• A DAY IN THE LIFE of an Assistant Retail Sales Leader includes driving sales and service goal achievements across all ACG product lines within the assigned geography
• Develop plans to execute day-to-day transactions to ensure successful branch operations
• Assist in the development, implementation and monitoring of annual operations strategies and growth initiatives
• Accountable for the attainment of agency, product, revenue, and service goals for assigned retail locations by coaching and developing captive agents and branch staff
• Support the analysis of local sales markets and the execution of business plans designed to grow, protect and diversify relationships with current and potential customers
• Responsible for assisting the Retail Sales Leader in the management of headcount and net gain for all positions in assigned geography
• Ensure in-depth understanding of all company and line of business policies and procedures
• Conduct site visits to connect with agents and address all training, operational and sales needs
• Analyze sales activity of assigned agents to identify opportunities for improvements
• Ensure that assigned agents and locations are following appropriate processes and procedures.

Assistant Retail Sales Leader

• Drive sales and service goal achievements across all ACG product lines within the assigned geography
• Develop plans to execute day-to-day transactions to ensure successful branch operations
• Assist in the development, implementation and monitoring of annual operation strategies and growth initiatives
• Accountable for the attainment of agency, product, revenue, and service goals for assigned retail locations
• Support the analysis of local sales markets and execution of business plans designed to grow, protect and diversify relationships with customers
• Responsible for assisting the Retail Sales Leader in the management of headcount and net gain for all positions in assigned geography
• Ensure understanding of all company and line of business policies and procedures
• Build relationships and interact with line of business partners to increase understanding of products and services
• Maintain ongoing knowledge of regulatory changes that may affect sales and service
• Conduct site visits to connect with agents and address training, operational and sales needs
• Provide input and guidance on dynamics of assigned insurance or travel products/services
• Collaborate with and guide agents on identifying and cultivating cross-selling opportunities
• Ensure that assigned agents and locations are following appropriate processes and procedures

Insurance

• Responsible for the sale and service of ACG branded and brokered insurance products, memberships, and financial products within an ACG branch.
• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insureds, and grow ACG’s overall insurance book of business.
• Effectively overcomes objections to close the sale and/or retain the insured.
• Works to meet or exceed targets as defined in the sales incentive plan and goals assigned by leadership.
• Conducts insurance review for clients to identify a range of suitable products.
• Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
• Participates in local branch events, to solicit new business, create and expand business networks.
• Build rapport critical to establishing customer satisfaction, loyalty, and affinity to the AAA brand.
• Responds to customer inquiries and requests relating to insurance, membership, and financial products.
• Refers Members to other applicable lines of business (i.e., Travel & Financial Services) as deemed appropriate.

Insurance Sales Agent

Director

• Define and lead the enterprise business intelligence and digital analytics strategy, enabling data-driven decision making across digital, branch, telephone, and field service channels.
• Establish enterprise measurement standards that ensure consistent tracking of traffic, campaign performance, lead generation, and conversion across all digital platforms.
• Provide strategic leadership for analytics platforms, data frameworks, and reporting capabilities that support organizational insights and long-term growth initiatives.
• Oversee the development and governance of enterprise data infrastructure, including cloud-based platforms such as Snowflake, data architecture, data quality standards, and master data management.
• Lead and develop a high-performing analytics team responsible for transforming complex data into actionable insights that drive business strategy.
• Partner closely with business leaders, technology teams, and Information Security to ensure secure, compliant, and scalable data practices.
• Direct the development of enterprise dashboards and business intelligence reporting that enable leadership to monitor key performance indicators and strategic metrics.
• Drive digital experimentation and optimization initiatives, including A/B and multivariate testing, to continuously improve customer experience and digital performance.

Director, Business Intelligence – Digital Analytics

• Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
• Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
• Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
• Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
• Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
• Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
• Assist Underwriting and Brokerage Departments in satisfying requirements.
• Respond to customer inquiries and problems and ensure sound sales practices are used.
• Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.

Life Insurance Specialist

Program Manager

• Supports the SPMO in strengthening enterprise delivery performance
• Partners with project and program teams to apply foundational project management practices
• Increases transparency into delivery health and proactively surfaces risks and issues
• Helps implement and mature portfolio management standards
• Develops and maintains standardized dashboards that provide transparent views of delivery health
• Supports quarterly portfolio reviews and executive reporting.

Portfolio Program Manager

Recruitment

• Leading and developing a team of recruiters
• Monitoring recruiters' performance by setting and monitoring KPIs
• Partnering closely with business stakeholders to align hiring strategies
• Ensuring uninterrupted candidate influx through the recruitment funnel
• Leveraging recruiting data to influence decision-making
• Implementing new TA programs and tools
• Supporting talent acquisition infrastructure improvements
• Ensuring compliance with hiring policies and applicable laws
• Promoting team engagement aligned with company values

Associate Manager, Talent Acquisition – Sales

People Operations

• Reports to: Director & above
• The Manager, Transformation & Enablement is a player-coach leader responsible for delivering enterprise change enablement and internal consulting support that improves adoption, leader follow-through, and measurable workforce outcomes.
• Translate enterprise priorities into a focused consulting portfolio, lead structured problem diagnosis and solution design, and ensure interventions are implemented with reinforcement rather than treated as one-time launches.
• Oversee consultants who support retention initiatives, EVP activation, leader enablement, and transformation efforts.
• Partner closely with Culture & Experience and Organizational Intelligence to align solutions to evidence and embed adoption mechanisms across the operating model.
• Maintain intake, prioritization, and portfolio governance discipline so the team focuses on the highest-impact work.
• Identify risks to adoption and execution, and coordinate mitigation plans with stakeholders across HR and the business.

Manager, People Transformation – Enablement

Human Resources

• Reports to: Director & above
• The Manager, Culture & Experience, is a player-coach leader responsible for building and operating ACG’s culture and employee experience mechanisms as a cohesive system that leaders and employees can reliably use.
• The role integrates culture communications, recognition, employee listening follow-through, and frontline experience activation into an aligned portfolio with clear standards, consistent operating rhythms, and practical tools designed for adoption in both corporate and non-desk environments.
• This leader is accountable for execution quality and coordination across the culture ecosystem, ensuring initiatives are connected, usable, and reinforced over time rather than delivered as disconnected programs.
• The Manager partners closely with the Transformation & Enablement team and other HR functions to align culture work to enterprise priorities and measurable outcomes, while developing and coaching team members and strengthening stakeholder confidence in the function’s effectiveness.
• In the first 6–12 months, success looks like a simplified and integrated set of culture mechanisms and leader tools, measurable improvement in follow-through within priority segments, and a repeatable operating rhythm that reduces noise and increases adoption.
• Key Responsibilities include:
• Lead the Culture & Experience portfolio, translating enterprise priorities into a sequenced plan of mechanisms, campaigns, and leader-ready tools with clear ownership and timelines.
• Establish and maintain operating rhythms and standards across culture workstreams, including intake, prioritization, execution, reinforcement, and continuous improvement.
• Integrate recognition, listening follow-through, communications, and frontline activation so mechanisms reinforce one another and do not compete for attention.
• Ensure culture tools and communications are usable in branch and frontline environments by adapting delivery methods and materials for non-desk realities.
• Oversee execution quality for assigned programs and campaigns, including scope clarity, stakeholder alignment, and cross-functional coordination.
• Partner with Transformation & Enablement to embed culture mechanisms into changing efforts and ensure reinforcement after launch.
• Define and manage adoption indicators and feedback loops for culture mechanisms; drive iteration based on participation, usability, and follow-through signals.
• Coach and develop specialists, setting expectations for quality, responsiveness, and practical leader support.
• Identify and resolve operational bottlenecks, handoff issues, and scope creep that reduce the effectiveness of culture initiatives.

Manager, Culture & Employee Experience

• Responsible for litigation of Circuit and Federal cases of unlimited exposure related to serious injuries and high exposure litigation involving legal issues
• Analyzes, files, reviews all allegations and renders legal opinions to Claims personnel
• Prepares responses to civil complaints and files appropriate motions
• Conducts discovery including depositions, interrogatories, requests for admission, etc.
• Prepares uninsured/underinsured motorist cases for trial or arbitration hearings
• Keeps client advised of case status and consults with third-party clients
• Negotiates reasonable and equitable pre-trial settlements

Senior Marketing Manager, Credit Card

Marketing Intern

Corporate and Leisure Travel Consultant

Associate Attorney

Senior Attorney

Assistant Retail Sales Leader

Assistant Retail Sales Leader

Insurance Sales Agent

Director, Business Intelligence – Digital Analytics

Life Insurance Specialist

Portfolio Program Manager

Associate Manager, Talent Acquisition – Sales

Manager, People Transformation – Enablement

Manager, Culture & Employee Experience

Senior Trial Attorney