Insurance

• Maintenance and servicing of insurance policies
• Verifying new business applications
• Processing insurance and membership payments
• Updating electronic member information
• Maintaining filing systems and typing

Insurance Service Specialist

Account Executive

• Collaborates with Digital Sales Executives to manage the sales process with national chain partners
• Develops ad and sales campaigns, recommends new advertising policies and procedures
• Ensures smooth and effective program administration and growth
• Manages direct sales, including making calls to contacts and selling products and programs
• Manages the strategic sales process, plans and implements advertising sales and promotions
• Recommends appropriate marketing and pricing changes
• Develops sales analysis and forecasts for formal business reviews with senior management
• Analyzes sales performance through monthly reports
• Ensures that billing, adjustments, and payments are up to date
• Trains, leads, and motivates national chain associates for various programs

Digital Sales Executive – National Accounts

Administration

• Provides operational assistance to commercial roadside programs
• Serves as the backup to the Account Executive(s)
• Responsible for data reporting and preparing presentations
• Addresses client contact center complaints
• Monitors client metrics and related trends
• Responds to RAP client complaints or customer escalated issues as needed
• Analyzes and updates RAP case information to complete client billing and pay clubs
• Provides support for client customer reimbursement of service as needed

Account Administrator, Roadside Assistance Programs

Human Resources

• Ensure accurate data entry including personnel, payroll, benefits and job-related information.
• Perform data audits and quality checks, resolve data discrepancies, and ensures compliance with privacy and legal requirements.
• Design, build, and maintain custom and standard reports, dashboards, and visualizations.
• Aggregate and analyze complex HR and workforce data, including payroll, talent management, engagement, and retention, to identify trends and patterns.
• Collaborate with HR business partners and business stakeholders to define reporting needs, key performance indicators (KPIs), and analytical requirements.
• Proactively identify opportunities for process improvement and efficiency gains through the effective use of analytic tools and reports.
• Respond to and fulfills ad-hoc reporting and data requests from leadership and other departments.
• Assist with system updates, testing, and troubleshooting related to reporting functionality.
• Develop and maintain documentation for reports and processes.
• Provide training to end-users to promote self-service analytics and improve data literacy.
• Assist in the development of predictive models to forecast workforce trends and mitigate potential risks.

HRIS Analyst

Client Services Representative

• Lead engagements with key club customers
• Grow revenues and income through consultative selling
• Act as the single point of contact with Clubs
• Responsible for club account success metrics

Senior Client Services Partner

• Support the overall business strategy by performing analysis to provide data informed decisions.
• Formulate solutions and recommendations to complex business problems or processes.
• Utilize insurance knowledge and analytic methods and technical skills to extract actionable insights to inform business strategy and provide valuable risk management recommendations.
• Participate in and may lead large cross-functional projects.
• Provide guidance, mentorship and training to develop lower-level associates, with accountability for team success.
• Perform complex data analysis for commercial insurance related to overall business objectives.
• Research includes enlisting the collaboration of different departments and gaining their support on findings and action plan.

Senior Commercial Insurance Analyst

People Operations

• Provide technical control and support for HCM systems
• Configure and maintain Workday HCM modules (Core HCM, Onboarding) business processes
• Execute mass data changes through EIBs and support Workday releases
• Run queries and analyze data to maintain data integrity
• Facilitate routine and ad hoc reporting for management and executives
• Participate in testing for system updates, new releases, integrations, and new functionalities
• Manage People Service Center support tickets and cases
• Complete other duties as assigned by management

People Systems Specialist – HCM

Manager

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Claims Casualty Team Manager

Software Engineer

• Provide technical leadership on insurance claims system projects
• Design, code, test, debug, and document ClaimCenter programs and integrations
• Collaborate with IT management, project teams, and stakeholders to deliver effective business solutions
• Act as an internal mentor and consultant on technical matters
• Contribute as a key technical expert on emerging technologies for internet/intranet/internal applications
• Develop cost-effective, scalable applications that meet customer and business needs

Senior Guidewire ClaimCenter Developer

Technical Program Manager

• Maintain and govern guidelines and procedures for entire Product delivery lifecycle and ensuring adherence to internal and external audit and PCI regulations.
• Maintain and govern Delivery progress through development of delivery schedules and interim checkpoints to track progress and program health and financial viability.
• Promote and champion adoption of agile practices to increase quality of end product.
• Mentor and coach peers and product/engineering teams on best practices for safe, compliant, agile delivery.
• Work with leadership team to define program success criteria to measure program success in terms of value delivered and program costs.
• Responsible for monitoring digital delivery success through data metrics and analytics.
• Perform other duties and responsibilities as assigned or required.
• Makes decisions involving goal and resource allocation within business unit.
• Decisions are generally made independently. In the most complex situations, decisions are elevated to the executive level.

Sales

• Source, develop leads, prospect and continually network
• Possess a competitive sales drive to meet and exceed monthly goals
• Be an effective communicator both written and verbal
• Provide excellent customer service and maintain retention
• Be self-motivated and fully committed to building a profitable business.

Sales Agent

• Source, develop leads, prospect and continually network
• Possess a competitive sales drive to meet and exceed monthly goals
• Be an effective communicator both written and verbal
• Provide excellent customer service and maintain retention
• Be self-motivated and fully committed to building a profitable business

Call Center Representative

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
• Maintain a compassionate and composed demeanor, especially during high-intensity calls.
• Relay critical information to the internal and external teams to expedite the dispatching process.
• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Call Center Representative, Spanish Bilingual - Roadside Assistance

• Configure and maintain the Workday Learning module, including learning paths, courses, certifications, assignments, and reporting
• Partner with ET&D specialists and other functional areas to gather requirements, provide expertise on system capabilities, and implement effective technology solutions
• Assist in the development of standard reports for ongoing customer needs
• Help maintain data integrity in systems by running queries and analyzing data
• Facilitate routine and ad hoc reporting for management and executives
• Ensure data analyses are accurate and peer-reviewed for quality assurance
• Participate in testing for system updates, new releases, integrations, and new functionalities, ensuring quality and compliance
• Devise and/or modify methods and programs to solve complex data reporting needs, also provide technical consulting on complex projects
• Perform system maintenance, including assisting in the review, testing, and supporting of Workday releases
• Effectively manage People Service Center support tickets and cases within required timeframes and according to department policy to maintain service delivery standards
• Complete other duties as assigned by management.

AAA

Insurance Service Specialist

Digital Sales Executive – National Accounts

Account Administrator, Roadside Assistance Programs

HRIS Analyst

Senior Client Services Partner

Senior Commercial Insurance Analyst

People Systems Specialist – HCM

Claims Casualty Team Manager

Senior Guidewire ClaimCenter Developer

Technical Program Manager

Sales Agent

Sales Agent

Call Center Representative, Spanish Bilingual - Roadside Assistance

People Systems Specialist – LMS

Sales Agent